We're currently experiencing large volumes of traffic through the app, which may mean that you experience difficulty in registering your account at this time. Apologies for any inconvenience, please check back again shortly.
@hmvUKHelp @hmvtweets Won't be bothering with HMV anymore, like most people have said, to slash the value our previously earned points seems to tarnish the word "loyalty" before the app even begins to work..used to love HMV but in all honesty I think this will be your final Christmas if this continues
@hmvUKHelp I think the fact we're getting anything at all should be welcomed, not criticised! Sunrise Records have no obligation to honour "rewards" earned under the old HMV organisation ... the fact they are doing so is actually extremely decent of them!
@hmvUKHelp I've been trying since yesterday afternoon and still nothing. Can't be that "high traffic" surely! I've tried so many times it's becoming a joke. I get to the verification page, but have Never got any email. Yes, I've checked my spam. Just reinstate my pure card! Simple.
@hmvUKHelp Even at 4am I canāt register and I feel like after reading the comments it isnāt worth it for my 30,000 points š¤
@hmvUKHelp I still havenāt received an email about liam tickets and no email reply when i emailed about it....
@hmvUKHelp @hmvtweets I have a code, will it give me a new code if I Were to register again as I don't have this screen any longer being that we've had trouble this evening.
@hmvUKHelp I canāt even register Iāve tried my old card number and nothing help please
@hmvUKHelp Any idea when this will be working, 3 times I appeared to off registered ok but then a verification code never arrives?
@hmvUKHelp Tried for several days to log in using the code sent by email but keep receiving the same ridiculous message about volume of traffic. Now I see the points are actually pretty much worthless anyway. Back to Amazon. Cheers.
@hmvUKHelp Hi any idea when this issue will be resolved? I've been trying for over a week and I am still unable to register. Very frustrating given that we only have a limited amount of time to use our points!
@hmvUKHelp Is this the same today, awaiting the verification email since this morning?
@hmvUKHelp No way its high volume of traffic at 0246am.... Not good enough hmv. Just not. Just reinstate my pure card and have done.
@hmvUKHelp Still unable to verify my account on the app. How am I supposed to be able to spend my points before January if I can't register??? Same old message all the times I've tried.
@hmvUKHelp Still having problems registering months later and the cut off is Monday??? Any ideas
@hmvUKHelp I am still not receiving my verification code. I havenāt been able to use my card for purchases and when I asked about using my card with a member of staff in Kings Lynn I was greeted with snotty comments by a staff member.
@hmvUKHelp Hello, having troubles today with this, same problem? Ta!
