iCS Communications @icscomms

Have you heard the news? Moving to VOIP could reduce your company's costs, increase your productivity, it creates a more efficient way of working with greater flexibility & is available now. So reap the rewards of newer tech immediately why wait?  oal.lu/uvB3L

Need to know where your vans are? By utilising a Static IP, you can effectively track shipments, monitor vehicles & establish real-time communication with drivers. With faster speeds, backup capabilities & quick setup, it's the perfect choice for your biz  oal.lu/ghV9z

Unable to provide customers’ preferred method of comms? Struggling to handle peak busy periods when there is a caller surge? Needing an efficient way to contact multiple customers? Horizon Contant instantly helps you with these issues and whole lot more.  oal.lu/3ifUg

Do you know if your comms set up will be affected by the switch off?  Don’t forget to check those easily forgotten details like fax machines, alarm systems, modems etc. Every one of your ISDN connections will need to be replaced with an IP alternative.  oal.lu/NmxNC

The Big Switch Off has started but don't worry we have a simple phone line replacement service. Phoneline+ supports all the key features expected of a traditional telephone line including voicemail, call divert and call hold, but without paying more.  oal.lu/ySOuy

Waiting in a queue to get through while repeatedly being told your call is important. Sound familiar? CCaaS and digital tools like chatbots and AI have revolutionised customer engagement. Still on hold? While you wait, read our partner Gamma's blog oal.lu/0uZ1v

Call Management reporting can really help your business with improvements in CX quality. Do you know how many calls you are getting, how they are being handled or who is handling them? Horizon offers some key measurements through its reporting section.  oal.lu/YyOCF

Acccording to Gartner, analysts predict that by 2025, 75% of conversations at work will be recorded and analysed, enabling the discovery of added organisational value or risk. Dubber is a leader in conversation capture & Intelligence for your company  oal.lu/qsz9P

Staff satisfaction is essential for employee well being. With Horizon Collaborate, users can effortlessly chat, voice & video call, share files from their devices whereever they are working. Optimising communication, enhances CX & improves productivity.   oal.lu/qHz52

If you have to leave the office unattended in a hurry you need to act quickly to make sure your customers aren't impacted. Take back control of your call management with Inbound. securely making changes while benefiting from instant access to reports  oal.lu/3k9Xw

Missing a client call or calls that are badly handled cost money and your reputation. Also you dont want unecessary calls to fee-earners that could be handled elsewhere, you need your remote workers in the loop. Horizon Contact has all these the features  oal.lu/dfQ0r

Using a Static IP address is great for end to end security & it's available for your Mobile, using 4G & UK’s fastest 5G network for high speed connection. The SIM cards can be used with most devices making them a versatile solution for all business sizes  oal.lu/qCn9K

Heard of the Big Switch Off? In 2025 the entire UK Line Rental network will cease to exist. Don't delay though as the migration of services is already happening. Don't worry though we can help you switch simply and cost effectively, call us today.  oal.lu/WGJmi

Why choose Microsoft Teams Phone for your business? Main benefits include security and reliablilty, so feel confident that sensitive comms are secure with end-to-end encryption & ensure continuity of operations with Microsoft’s 99.99% uptime SLA.  oal.lu/IS1C1

We know that you don’t have time to waste reading long manuals on using your new phone service. PhoneLine+ has been designed with a simple user interface for laptop, tablet or mobile with the most frequently used functions found on the home page.  oal.lu/FmfYm

Changing your business mobile network over to us means you can concentrate on what you do best and leave managing mobile tariffs to us. This is available to all estates regardless of size and any tariff optimising savings are passed back to you!  oal.lu/iI7PR

Today’s business teams expect a lot from their AV. Outstanding sound for natural, conversational communication, durability to withstand the toughest environments and exceptional comfort for hours of use whether they are office based, remote or on the move  oal.lu/Hl0Uc

"We know the switch-off is coming in December 2025. Our best practice advice is don’t wait if you don’t need to." That useful advice is from our partner Gamma’s Solutions Consultant, Jack Carr, when he spoke to #UCToday  Full article here: oal.lu/QGYOr #pstnswitchoff

Take charge of your business telecoms system, with Horizon you’re in control. Admin users have full control of the system config, add Horizon for MS Teams to take advantage of your MS infrastructure with Horizon to support complex biz voice requirements.  oal.lu/WFomB

Operator Connect gives Teams a Voice but it also has all the phone system features you'd expect & more, so make the most of your MS Teams investment. With Int/Ext transfers, Group Pick Up, Caller ID Displays, Integrated Dial Pad/ Name Search and lots more  oal.lu/MVOAl