IMACSWEB @imacsweb

Passionate about biz. Unrivaled Auto industry servants. No BS consulting/event speaking: SEO/Content/BDC/SEM. There's no substitute for results! No auto tweets. imacsweb.com At An Airport Near You Joined October 2008

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IMACSWEB @imacsweb

5 months ago

Not sure who’s more inept… .@TSA or .@AmericanAir this time. Checked in 4/4 for a flight #DFW #LAS and my bike made it to #LAX with ANOTHER bag tag/name and just received the bike today 4/10 back in Dallas. Almost as bad as last year when AA broke my bike and didn’t cover it!!!…

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IMACSWEB @imacsweb

5 months ago

Thoughts on our latest post? imacsweb.com/where-laziness… #AI #chatbots #automotive #trainwreck

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IMACSWEB @imacsweb

7 months ago

Well, this happened… #BRADgetsAROUND #NADAShow

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IMACSWEB @imacsweb

10 months ago

Really @AmericanAir?

Gary May @garymmay

10 months ago

Really @AmericanAir?

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IMACSWEB @imacsweb

a year ago

And .@AmericanAir drops the ball again! Rough year between us, huh folks? At least you didn’t break another one of my bicycles today!!! #travel #fail #youshouldhaveitfiguredoutbynow #EPdoesntmatter

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IMACSWEB @imacsweb

a year ago

.@lyft six weeks, a lost item chat with the driver, four support chats, two support calls and no result on being reunited with the CONFIRMED lost item on a ride to DFW. This is uncalled for, ridiculous and frustrating. Maybe you don't need our company's 100+ rides per year?

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IMACSWEB @imacsweb

a year ago

This was just received in the catch-all of one of my companies... too many things wrong with marketing companies today and this is before they incorrectly set up campaigns or actually spend a dollar!!!!!

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IMACSWEB @imacsweb

a year ago

#cardealers, it's 2024 and time to understand that #marketing is not an 'does or doesn't' asset. It's a partnership of business objectives aligned with purposeful execution. Stop believing banners, emails & paid ads are alone M A R K E T I N G defined. They're not!! #wakeup

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Greg Ortbach @GregOrtbach

a year ago

Q10 | #custserv Besides giving them ultimate service, what are some ways to retain customers?

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Marsha Collier @MarshaCollier

a year ago

Q9 | #custserv If customer retention is a priority, should the customer service team be part of Marketing? If not, why not?

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Greg Ortbach @GregOrtbach

a year ago

Q8 | #custserv Is every customer worth retaining? How do you decide?

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Marsha Collier @MarshaCollier

a year ago

Q7 | #custserv What are some ways your business works to retain an unhappy customer?

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Greg Ortbach @GregOrtbach

a year ago

Q6 | #custserv In the social age, is your customer service competing not only with your direct competition with Wall-street Giants? Or is that a myth?

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Greg Ortbach @GregOrtbach

a year ago

Who's ready for #custserv tonight? See you at 6PT / 9ET! @Ashkejri @billquiseng @C_DeSantis @deepak77 @dekebridges @GailDavvis @ideakid88 @imacsweb @jedhunter1 @Kathrynclang @KevinOinSC @KindraCotton @Maewmb @MarkC_Avgi @mike_nunes @milguy23 @mzayfert @NealWoodson…

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Marsha Collier @MarshaCollier

a year ago

Q5 | #custserv Does customer service have to be really bad to cost you a customer, or does it merely have to be unsatisfactory?

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Glenn Pasch- You're in Charge Pod ☕️ @GlennPasch

a year ago

Leading the charge and running an organization "Women in Automotive" to empower, support and accelerate women with Veronica Dunford and Gary May . Great conversation bit.ly/499SBon @imacsweb @WomenInAutoCo

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Glenn Pasch- You're in Charge Pod ☕️ @GlennPasch

a year ago

What the organization "Women in Automotive" is doing to empower, support and accelerate women with Veronica Dunford and Gary May . Great conversation bit.ly/499SBon @imacsweb @WomenInAutoCo

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IMACSWEB @imacsweb

a year ago

Beg to speak on a podcast and someone will give you the chance… ahem.

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Glenn Pasch- You're in Charge Pod ☕️ @GlennPasch

a year ago

What the organization "Women in Automotive" is doing to empower, support and accelerate women with Veronica Dunford and Gary May . Great conversation bit.ly/499SBon @imacsweb @WomenInAutoCo

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IMACSWEB @imacsweb

2 years ago

Hype, motivation & word tracks DON’T sell cars. People who communicate effectively based on prospect.customer input and properly set expectations are the furthest thing from hard closes, 1985 word tracks and persuasion approaches. Dealers: Quit the old training mentality!