iperceptions @iperceptions

Solutions to help brands measure and elevate experiences at every touchpoint across the customer journey using the voice of their customers iperceptions.com Montréal, Canada Joined November 2009

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iperceptions @iperceptions

5 years ago

#ICYMI: Be sure to follow @astutesolutions for helpful content about #CX and #VoC best practices and trends! iperceptions is now part of Astute, united to deliver a unified view of all customer #FirstPartyData.

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iperceptions @iperceptions

5 years ago

Don't forget! Follow @astutesolutions for the latest updates and trends about #VoC, #CX, and #CustomerEngagement.

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iperceptions @iperceptions

5 years ago

Remember to follow @astutesolutions for the latest updates on #VoC, #CX, and #CustomerEngagement trends. iperceptions is now part of Astute, united to bring you a comprehensive view of your #FirstPartyData.

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iperceptions @iperceptions

5 years ago

Recent months have shown the need for brands to integrate online and offline to provide customers with more choices to shop (and what they need to do that). bit.ly/3j80n9F #CX #Retail #Omnichannel #COVID19

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iperceptions @iperceptions

5 years ago

The #CustomerJourney can shift rapidly. Are you following these 3 steps to understand and optimize these journey transformations? bit.ly/31uyH8l #VoC #CX

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iperceptions @iperceptions

5 years ago

[PRESS RELEASE] We're pleased to announce iperceptions has been acquired by Astute, a leading consumer engagement software provider. Together, we're bringing our customers an even stronger toolkit for engaging with consumers and gathering insights. bit.ly/394xI0q

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iperceptions @iperceptions

5 years ago

Nous sommes ravies d'annoncer que iperceptions fait maintenant partie d’Astute, un leader dans le domaine des logiciels CX. Ensemble, nous fournissons des outils encore plus puissants pour améliorer le CX et recueillir des données quantifiables : bit.ly/2B9dfel

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iperceptions @iperceptions

5 years ago

Recent months have shown the need for brands to intertwine online and offline channels to offer different solutions for different shopping needs. Check out the latest post from our Chief Innovation Officer - bit.ly/32jMG1b #CX #Omnichannel #COVID19

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iperceptions @iperceptions

5 years ago

How can you leverage the voice of your customers to elevate the #CustomerJourney? We take a closer look - bit.ly/3giG33b #CX #VoC #CEM

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iperceptions @iperceptions

5 years ago

What drives your customers when they interact with your brand? See why Visitor Intent is a key #CX metric you should always be measuring (and how to do it with your #VoC program) - bit.ly/2VVgVrd #VoiceofCustomer #CEM

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iperceptions @iperceptions

5 years ago

3 feedback-powered strategies to help boost #CustomerRetention - bit.ly/38GnfIn #VoC #CX #CEM

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iperceptions @iperceptions

5 years ago

Looking to optimize the #CustomerJourney? Here how's you can use #VoiceofCustomer to mitigate obstacles along the way - bit.ly/2BNjtR7 #VoC #CX

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iperceptions @iperceptions

5 years ago

Assuming to know everything about your customers is risky. Here are 4 Great TED Talks showing the power of adding context to your data - bit.ly/37VU2cg #DataAnalysis #VoC #CEM #CX

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iperceptions @iperceptions

5 years ago

“There is no better or faster source to understand #CustomerJourney transformations than hearing from those navigating these journeys first-hand – your customers.” Learn more in our latest post - bit.ly/3g7HAbW #VoC #CX

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iperceptions @iperceptions

5 years ago

Looking for #podcasts to inspire your #CustomerExperience efforts? Here are 7 that dive deep into #CX - bit.ly/3hTk2JJ

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iperceptions @iperceptions

5 years ago

The voice of your customers is key to elevating the #CustomerJourney. Here's a look at how you can collect and leverage customer feedback to drive your journey optimization efforts - bit.ly/2NHvl9Z #VoC #CX

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iperceptions @iperceptions

5 years ago

#Omnichannel vs. #Multichannel - What you need to know - bit.ly/316jWbK #CX #CustomerExperience

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iperceptions @iperceptions

5 years ago

A quick look at just some of the ways your customers win when you close the loop on their feedback and helps improve the #CustomerExperience - bit.ly/3ef9OB0 #ClosedLoopFeedback #CX #VoC #CEM