I’ve got an idea for @Centrelink… instead of being too busy to take calls and simply hanging up, employ some of the people who are stuck in those phone queues so they no longer need to call you.

@joshm_c Hi there. We just wanted to check and see if you were able to speak to a staff member? If not, we may be able to help you here. Just remember not to reply with any personal information, like your CRN.