Juliet Sigmann @jsigmann

92 callers in queue. One frazzled agent. Zero help from a legacy system. Still hitting too close to home for retail teams, especially during peak season. ujet.cx/blog/how-ujet-…

We’re gearing up for CCW Las Vegas and our team’s setting time aside to meet with leaders who are rethinking what modern support should actually look like. Want to connect while we're there? Book time with the team: cal.ujet.co/c/John_Huckabe… #CCWVegas

Customer data is everywhere... until customer support picks up the phone. Brands use behavioral data to target ads, personalize emails, and tailor upsell offers. But when a customer has a problem? It’s: “Can I have your name and account number again?” What if we used that…

48% of contact center leaders say automating simple, repeatable tasks is the top opportunity to reduce agent burnout.* That tracks. Burnout isn’t just about long shifts, it’s cognitive fatigue from doing the same low-value task 80 times a day: ❌ Rewriting call summaries. ❌…

AI can’t deliver value if the architecture underneath it isn’t ready. Most contact center leaders aren’t struggling with AI adoption, they’re struggling with systems that weren’t built to support it. We keep hearing: “AI will transform CX.” But here’s the reality for a lot…

You walk into a store. You’ve got a question. And no one’s around to help. You go on their app, no luck there either. Just an aggravating little 'Contact Us' form that sends you spiraling back to 2005. It still happens. And it’s rarely about lazy or unmotivated staff. It’s a…

AI isn’t just for agents. Supervisors spend too much time buried in dashboards and spreadsheets, trying to figure out where things are breaking. But what if your system flagged queue spikes before your team even noticed them? That’s what modern AI should do; not just report,…

We’ve all been there: chatbot, then agent, then... start over. It’s not just the mediocre bot that breaks the experience. It’s the handoff. This post from UJET digs into where most AI strategies fall short and what to fix first to actually… cvsoci.al/HgqEV-7A?cv=17…

Personalized CX and compliance don’t have to be at odds. Yes, your customers expect secure experiences. But they also expect smart, frictionless ones—where they don’t have to verify their identity three different ways just to ask a question. Modern platforms can do both. 🔐…

Customer expectations didn’t plateau. So why did our CX metrics? 🔍 CSAT, NPS, AHT... they’re still useful, but they don’t tell the whole story anymore. What’s one underrated CX metric you wish your org tracked? #SupportIsStrategy #ContactCenter

Just because you added a chatbot doesn’t mean you have an #AI strategy. 60% of contact centers are still stuck at low maturity; using AI for deflection, not differentiation. But the top 10%? They’re scaling faster, personalizing better, and coaching smarter. UJET built a…

79% of consumers say they’ll switch to a brand that delivers a better customer experience. ⚠️ So if your contact center isn’t evolving, it’s falling behind. ⚠️ This blog breaks down the four fundamental pillars to support a modern contact center that delivers on modern…

58% of CX leaders say AI is a game-changer… but most of it’s still being used behind the scenes. 🧠* Think forecasting, scheduling, backend insights. Important? Sure. But customers still feel the same friction: repeating themselves, bouncing between channels, getting answers…

Growth is great... until your support tools start slowing you down. #Zettle was expanding fast across 12 markets, helping small businesses—many of them managing everything from a phone. But their old CX stack? No chat. No wait time alerts. No mobile-first support. Not built…

Excited to share this: UJET launched a #Substack! The 5-Minute CX Playbook is for #CX pros who want less noise and more action. Take a look, hit subscribe if it speaks to you, and let me know what you think: 🔗 ujetcx.substack.com/p/the-5-minute…

Truth is, most #cx teams are still building on a foundation that’s crumbling. Legacy systems weren’t built for mobile customers. Or AI. Or omnichannel anything. You simply can’t deliver modern experiences with tools designed for a landline world. We’ve seen what happens when…

If uploading a photo during support still means “check your email,” something’s off. Support shouldn’t feel like a side quest! Among the brands crushing it: #Turo. They blended chat, voice, AND file sharing right inside the app. The result? 📈 91% SLA improvement. (Yes…

Recognizing a customer isn’t the same as supporting them. AI isn’t helpful unless your system can carry the story—not just the stats. If it doesn’t speed resolution or prevent repetition, all that data is just noise. #CX #AI #CustomerExperience

🎉 For the second year in a row, ujet.cx has been named a LEADER in The Aragon Research Globe™ for the Intelligent Contact Center report! Get a copy of the report: lnkd.in/gdTAahr6 cvsoci.al/EkxGGxQz?cv=17…

ujet.cx has been named a Leader in the G2 Spring 2025 Contact Center Operations Report in User Satisfaction for Contact Center Operations – a title we've had for 5 consecutive years! Check out the G2 Report: lnkd.in/g2iEEDkq cvsoci.al/YsLT3OEf?cv=17…