Kevin Bowers @kevin_m_bowers
Director of Field Services Research Chicago, IL Joined September 2020-
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Check out my latest article: Field Success Engineers - from service to success linkedin.com/pulse/field-su… via @LinkedIn
Introducing 🫱 the role of Field Success Engineer, a role chartered to drive adoption and expansion. 👩🔧 What is field success engineering, and why is it important? Join @vgalovski and @kevin_m_bowers at next Wed's #webinar (9/06) to find out! bit.ly/3KNR4ep
The golden age of #AI is here. 👑 What could this mean for the future of work? In his #TSIAworld presentation, @Microsoft's Bryan Belmont will share his insights. Join the discussion at TSIA World ENVISION, Oct 16-18 in Las Vegas 👉 bit.ly/4410H0c
AI is more than generative AI. How is @salesforce focusing their efforts in terms of #AI? If you missed last week's TECHtonic episode, be sure to give it a listen: bit.ly/3KAGQ0V 🎙️ #techpodcast
There are two main problems with the cost-plus pricing model in #ManagedServices. 🚨 In our Research Journey on Pricing Managed Services, we're discovering new pricing methodologies that actually work. 🚀 Read more: bit.ly/46RtHKm
You’re invited to bust silos for profitable growth! 🔥 Join us at TSIA World ENVISION, Oct 16-18, the tech industry's premier event for creating unified organizations. #TSIAworld brings tech teams together to build a silo-busting culture. 🚀 Register now: bit.ly/3rR3oEb
I like this article from Justin Konopaske from Syncron. I also appreciate the mention that links to my blog. lnkd.in/e__gR_WB). #eaas #digitaltransformation #xaas lnkd.in/gMvf2_Uh
There is a lack of #CustomerSupport orgs that use a Customer Effort Score (CES) survey to identify & eliminate areas of friction. Join us for tomorrow's #webinar, where we'll share best practices and discuss the benefits of CES surveys. 🔥bit.ly/3qQOD3v
When it comes to #GenerativeAI, @awscloud's Esther Lee recommends taking a crawl, walk, run approach. 🏃♀️ If you want to learn more about using #AI to create impactful #CX and increase productivity, check out the #webinar w/ AWS: bit.ly/3CIwaJ2
One major trend in #FieldServices is using telemetry to reduce the total cost to serve customers. 💸 Learn more about new ways to reduce your field services costs in this report: bit.ly/43WPzC5
IoT Analytics's What CEOs talked about Q2/2023 is out. Thank you Philipp Wegner. In a surprise to no one, #ai is everywhere. I am excited to see what others think about it. Can't wait to read the comments. Lots of AI-influenced terms too: Mac…lnkd.in/gujpXG79
Many businesses overlook the importance of monetizing #CustomerSuccess—a decision that can lead to significant risks and adverse consequences for both you and the customer. 🚨 Learn more in TSIA'a latest blog. This is the first st…lnkd.in/gGuTz_HQ lnkd.in/g78VJDYg
Will machines soon be selling to machines? 🤖 In this keynote, TSIA CEO @j_b_wood led a panel of experts to discuss the opportunities & threats of #AI in the world of #B2B today. Watch in full on YouTube: bit.ly/41FXmlY
I’m happy to share that I’ve obtained a new certification: Machine Learning Specialization from Coursera! (wow, that was a lot of math...) #machinelearning #artificialintelligence #learnsomethingnew lnkd.in/ghx_3k2P
Are you using generative AI (#ChatGPT, etc.) to better understand target markets? Complete our poll on the impact of #AI on offering management in tech ➡️ bit.ly/42Hqj1s Participants will receive the survey results and analysis when the survey closes.
What do you think? Prompting or Problem Formulation. Great post by Andy Williams. #ai #promptengineering #artificialintelligence #illini lnkd.in/dyKNGT6Y
Excellent #CustomerSupport orgs follow a consistent set of best practices that lead to better performance and business outcomes. 📈 We call this framework The Five Pillars of Support Services. 🏛️ Want to learn more? Check out this report: bit.ly/3CbKPwl
Join Harald Kopp and me next week for our TSIA webinar. #fieldservices #industrialequipment #software #ai #xaas lnkd.in/gYnw7H7B
If you're in an #OEM or #hardware company, don't miss next Wed's #webinar on June 14 w/ @kevin_m_bowers! We'll discuss how to move away from product-feature focus, create value, and craft your software & #AI strategy. Register now: bit.ly/3WPMi52 #fieldservices
Becoming profitable is no simple task. But in this report, TSIA breaks it down for you. This playbook covers 12 plays to run for profitable #XaaS. 🚀 They're presented from the easiest to run (in terms of time and treasure) to the…lnkd.in/gXXqCqZu lnkd.in/g2SkbBMR
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Workever @WorkeverHQ
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