Kevin Susman @kevinsusman

Brand Strategist. Marketing Consultant. Creative Director. Public Speaker. kevinsusman.com Venice, CA Joined October 2009

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Kevin Susman @kevinsusman

7 days ago

WTF @British_Airways - first I can’t checkin online, then I wait 20 mins to speak to an agent so I can pick a seat only to get disconnected. #customerfail

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Fun to watch the pros + cons duking it out over #apple Vision Pro announcement. it's a hit! It's a bomb! Everyone is so certain of their conviction, it's awesome! What I would suggest to all those doomcasters is that VisionOS is attempting to introduce an…lnkd.in/gZUd9e6T

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Kevin Susman @kevinsusman

2 years ago

The most terrifying thing about change... is change.

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Kevin Susman @kevinsusman

2 years ago

The Duarte team is awesome #gigalert lnkd.in/gkWH8_-h

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Kevin Susman @kevinsusman

2 years ago

I recently sat down with @Sleeplessinwer to discuss about all the things I love working on - innovation, transformation and change. We covered a lot of ground so buckle up! lnkd.in/gf5t62Du

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Kevin Susman @kevinsusman

2 years ago

I’ve flown through 6 airports in as many days and wow, Chicago O’Hare is embarrassing

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Kevin Susman @kevinsusman

2 years ago

Love this lnkd.in/g8qN9pGX

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Kevin Susman @kevinsusman

2 years ago

Random Thoughts on a Thursday - I've always felt one of the unique impediments to truly immersive, interactive storytelling is that you can't authentically communicate in the character's voice, and the actions/reactions of in-story characters, especially…lnkd.in/g5uhUTyM

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Kevin Susman @kevinsusman

2 years ago

Embrace Thank You Thursday... Laugh More.

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Kevin Susman @kevinsusman

2 years ago

Yes, AI does have truly disruptive potential for every business. But making the leap and forecasting the death of business models, and even businesses themselves, is just a bit much at this point. Remember just a few years, the metaverse was the future an…lnkd.in/dJP-Sqc7

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Kevin Susman @kevinsusman

2 years ago

FUN Fact! Apple's desktop Mail client allows one to set how long deleted iCloud emails stay in their trash before being deleted permanently. Handy! Except one's iPhone has a buried setting which defaults to permanently deleting after 1 week... and it ove…lnkd.in/gMwRnWiX

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Kevin Susman @kevinsusman

2 years ago

How about a better headline / FAA takes steps to ensure airline customers get what they pay (& plan) for?! lnkd.in/gsPBwr_U

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Kevin Susman @kevinsusman

2 years ago

This is simultaneously insanely epically cool and ridiculously terrifying. lnkd.in/gHcXpUgy

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Kevin Susman @kevinsusman

2 years ago

#blockchain champions always revert to privacy and managing one’s own personal data as web3 value props… mostly ignoring the fact that, at scale, consumers have shown neither the inclination nor the capacity to manage their own personal data. Maybe it’s…lnkd.in/gxufpFdx

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Kevin Susman @kevinsusman

2 years ago

Trillion dollar valuation and yet Apple Calendar is just the worst calendar system you can use. WHY?

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Kevin Susman @kevinsusman

2 years ago

If you've been in a brand strategy workshop with me, you've likely heard me talk about how Volvo is re-framing their commitment to safety in the context of climate change - positioning it as the ultimate safety challenge. I felt this was a nice implementa…lnkd.in/gVxSkvqR

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Kevin Susman @kevinsusman

2 years ago

Anything is possible in the abstract…

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Kevin Susman @kevinsusman

3 years ago

As I wrap up a week of commercial innovation workshops with customers in the Middle East I’m reminded again how much I enjoy workshopping with people IRL as well as how brutal jet lag can be #innovation #people #businesstravel

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Kevin Susman @kevinsusman

3 years ago

Moments like Last night’s post-workshop dinner with 12 people representing 9 nationalities is one of my favorite parts of business travel. Getting to meet and engage and bond with people from everywhere #itsasmallerworld

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Kevin Susman @kevinsusman

3 years ago

Common misunderstanding/ moving up the value chain means owning the relationship. Except it also means taking in all the churn risk. I’ve been saying this all along - streaming revenue may be awesome, but diversity of revenue is wh…lnkd.in/gtcbjGd4 lnkd.in/gMGbMBY6