Customer Service Discussion Forum @ljcsdf
Nowadays so many companies outsource their customer service to India to save money, instead of paying people here $15hr, outside the U.S. as low as $6.00hr. customerservicediscussionforum.com Joined October 2021-
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Sub-Saharan Africa Has The Highest Rate Of Female Entrepreneurship In The World
Why Do Some People Find Bad Customer Service Useful? It may come as a surprise (or not) to find that some businesses purposefully deliver poor customer service to increase revenues. However, there is more to customer service than meets the eye. customerservicediscussionforum.com/blogs/
Why Do Some People Find Bad Customer Service Useful? customerservicediscussionforum.com/blogs/
Customer Service Discussion Forum retweeted
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Let’s go, Coach Kerr! Thanks for bringing home the gold for Team USA, and for your leadership at a crucial moment for our country.
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What I admire most about Joe is his decency, his resilience, and his unshakable belief in the promise of our country. Over the last four years, those are the values America has needed most. I am proud to call him my president, and I’m so grateful to call him my friend.
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6) Inability to solve problems: Solving problems or solving customer problems can lead to dissatisfaction and lack of confidence in the business.
5) Rude Behavior: Disrespectful or impolite behavior can quickly escalate a customer service interaction into a negative experience. Failure to Resolve Issues: Inability to solve problems or address customer concerns can lead to dissatisfaction and a loss of trust in the company
4) Incompetence: Representatives who do not know about the product or service they are supporting can hinder problem-solving.
3) Poor communication: Miscommunication, unclear information, or unhelpful responses can lead to confusion and frustration.
Poor customer service can be a frustrating and unpleasant experience for customers. This can happen in different ways, such as: 1) Lack of response: A quick response or lack of response to customer inquiries, emails or calls can make customers feel neglected and unappreciated.
12) Does your staff have the authority to resolve the majority of problems that arise? 13) What are employee actions' limits to resolving a customer's problem? (Example: Nordstrom's approach to customer service)
9) How do you know how your customers want to be treated? 10) Do your employees receive adequate customer service training upon arrival? How do you know? 11) Do they receive additional training once they have field experience?
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