Matthieu Goracci @matthieugoracci

Ex-@DeloitteFrance adepte de #TransformationDigitale. Je veille sur : #digital #data #IoT #UX #CX et l'#innovation pour anticiper l'#ExperienceClient de demain fr.linkedin.com/pub/matthieu-g… Nice, France Joined October 2009

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Matthieu Goracci @matthieugoracci

6 years ago

#CX : How to Measure Employee Experience — and Improve #CustomerExperience, Too bit.ly/2Pi3zEM by @DPAULWARNER via @cmswire

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Matthieu Goracci @matthieugoracci

6 years ago

The Role Of #DesignThinking In Building Transformative #AI : a more evolutionary approach, a more human-centered perspective and one that recognizes that #ArtificialIntelligence systems work best when they help people rather than replace them via @Forbes forbes.com/sites/forbeste…

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Matthieu Goracci @matthieugoracci

6 years ago

#AI : Can #ArtificialIntelligence Generate Corporate Strategy? via @Forbes forbes.com/sites/danielsh…

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Matthieu Goracci @matthieugoracci

6 years ago

How #AI and ML Are Starting the Next #UXDesign Revolution b2c.news/3SjrSj via @B2Community #UX

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Matthieu Goracci @matthieugoracci

6 years ago

#CX : Striking the #AI and Human Balance in Customer Experience bit.ly/2YdDivq by @Phil_Britt via @cmswire #CustomerExperience

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Matthieu Goracci @matthieugoracci

6 years ago

Why genuine human intelligence is key for the development of #AI : To put the science in data science, we need to act less like machines and more like scientists #ArtificialIntelligence via @FastCompany fastcompany.com/90381653/why-g…

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OpenIDEO @OpenIDEO

6 years ago

"In a world where life is busy, complex, & filled with stress, #empathy is the glue that holds relationships together. It’s the ability to detect other’s emotions & understand their perspective." ideo.pn/2GYOG12

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Matthieu Goracci @matthieugoracci

6 years ago

The Future Of Work: 5 Important Ways Jobs Will Change In The 4th Industrial Revolution via @Forbes forbes.com/sites/bernardm… #IA #MachineLearning

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Matthieu Goracci @matthieugoracci

7 years ago

4 Models for Handing Off #Innovation Projects : If innovation projects are going to succeed, they’ll need to survive a handoff from an innovation team to an execution team ---> via @ideo ideo.com/blog/4-models-…

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Matthieu Goracci @matthieugoracci

7 years ago

#design : 3 Tips to Help You Prototype a Service via @ideo 1. Design only the details that matter 2. Factor in the before and after 3. Involve users and employees #UserExperience #CustomerJourney ideo.com/blog/3-tips-to…

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Matthieu Goracci @matthieugoracci

7 years ago

#ArtificialInteligence : A.I. bests experts at predicting deaths from heart disease digitaltrends.com/cool-tech/ai-h… # via @DigitalTrends

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Matthieu Goracci @matthieugoracci

7 years ago

#UXdesign : 13 Must-Have User Experience (#UX) Design Skills smg.io/2MXTQSy via @DomNicastro

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Matthieu Goracci @matthieugoracci

7 years ago

The Amazing Ways How Wikipedia Uses #ArtificialIntelligence via @Forbes forbes.com/sites/bernardm… #AI

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Matthieu Goracci @matthieugoracci

7 years ago

10 Examples Of #CustomerExperience Innovation For Travel via @Forbes forbes.com/sites/blakemor…

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Matthieu Goracci @matthieugoracci

7 years ago

This Seattle Startup Uses #AI And #MachineLearning To Personalize #CustomerExperience via @Forbes forbes.com/sites/micahsol…

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Matthieu Goracci @matthieugoracci

7 years ago

#Innovation Why Does Your Innovation Lab Exist? ➡️ Inspired by the other companies who have done the same and fearful of being disrupted by startups, several companies have opened innovation labs and startup accelerators... via @Forbes forbes.com/sites/tendayiv…

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Matthieu Goracci @matthieugoracci

7 years ago

#CX : Use #DesignThinking to Put Yourself in Your Customers' Shoes ➡️ With #CustomerExperience, Actions Speak Louder Than Words ➡️ Design Thinking includes Empathy ➡️ Iteration Is the Name of the Empathy Game bit.ly/2n8gdFp by @divertimentotx via @cmswire

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Matthieu Goracci @matthieugoracci

7 years ago

How Has #ArtificialIntelligence Changed Over The Last Five Years? ➡️ Much of the #AI capability working its way into BI tools today isn’t entirely new, consumer technologies have been successfully implementing them for years. via @Forbes forbes.com/sites/quora/20…

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Matthieu Goracci @matthieugoracci

7 years ago

#CX : #AI in restaurants takes customer service to the next level. ➡️ #ArtificialIntelligence is enhancing and changing the entire food service experience bit.ly/2n80pSU via @sEnterpriseAI #CustomerExperience

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Matthieu Goracci @matthieugoracci

7 years ago

#CustomerExperience Should Be Treated as Your Single Most Important Product. ➡️ Viewing #CX as a product means understanding fundamental concepts of corporate strategies martechadvisor.com/articles/custo… via @martechadvisor