We often miss out on one of the key tenets of enterprise technology. While we strive for simplification, automation, and beyond, it is human connection that turns complexity into clarity. Kellie Romack, Chief Digital Information Officer at @ServiceNow, exemplifies this journey. From her foundational years in hospitality to pioneering retail innovation, her current mission at ServiceNow has been to create joy in digital workflows, enabling Fortune 500s to experience the true potential of AI-powered automation. Kellie’s strengths lie in understanding frontline challenges, the human side of technology and a customer-first approach that has empowered ServiceNow's ‘Customer Zero’ philosophy. At @tech_mahindra, we're proud to be strategic partners with ServiceNow — a company that consistently sets a benchmark in intelligent workflows, turning fragmented, often siloed processes into cohesive experiences that spark joy. Kellie, we are proud of a collaboration grounded in transparency, empathy, and shared commitment to delivering exceptional customer experiences. Here’s more: partners.wsj.com/tech-mahindra/… #TheBigThinkers
