noel coloe oracle @ncOracleCRM
noel coloe, EMEA CRM team, Oracle UK Joined April 2009-
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feel free to email with detailed questions - [email protected] & [email protected] (@techcastlive live at http://ustre.am/f9Ql )
so in that example, Tim is becoming W&Ws advocate (@techcastlive live at http://ustre.am/f9Ql )
all done using "real time decisioning" using predictive techniques (@techcastlive live at http://ustre.am/f9Ql )
so the social data is combined with Siebels 360 view data - Tim gets better offers (@techcastlive live at http://ustre.am/f9Ql )
so it is integrating new techs / channels into your CRM processes that can make the difference (@techcastlive live at http://ustre.am/f9Ql )
http://www.web-strategist.com/blog/2010/01/19/a-collection-of-social-network-stats-for-2010/ (@techcastlive live at http://ustre.am/f9Ql )
you can see some 2010 social tech stats at... (@techcastlive live at http://ustre.am/f9Ql )
we will hang on for 10 mins after transmission today for follow-up questions.... (@techcastlive live at http://ustre.am/f9Ql )
A look at Forrester's upcoming CRM for Large (& separate) Midsized Cos. WAVEs. Worth serious read. Mostly agree. http://bit.ly/9MTQTV
you can always email tech questions later - [email protected] & [email protected] (@techcastlive live at http://ustre.am/f9Ql )
we only have 94 chars to reply to questions, so we wont be able to get too detailed... (@techcastlive live at http://ustre.am/f9Ql )
looking forward to hearing about CIO - Customer Interaction Optimization.. (@techcastlive live at http://ustre.am/f9Ql )
#SFE 2010 by EyeForPharma - great pres by Novartis Pakistan on how they implemented Oracle CRM On Demand in this emerging market #OracleCRM
very interesting stuff last week at #crminnovatie esp from @DrDigiPol and @pgreenbe - if only I spoke Dutch I could have learned even more!
Does stds based SaaS CRM stop proprietary vendor lock-in the cloud? http://www.ebizq.net/blogs/cloudtalk/2009/12/the_problem_with_saas.php
Oracle CRM web TV show, Tuesday - http://bit.ly/1luR5
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