Ombudsman for Banking Services South Africa @obssa_
The Ombudsman for Banking Services, also referred to as “the OBS”, resolves personal and small business banking complaints, about banking products and services. obssa.co.za South Africa Joined April 2020-
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A recent case study highlights the responsibility of banks in providing accurate representations as customers rely on these to decide on the way forward. In this case, a customer noticed that his bank was charging him more interest than was agreed to in his repayment plan after…
The OBSSA provides a free, fair and quick dispute resolution process for bank customers. We can only accept cases involving banks that are members of the Banking Association of South Africa. Check that your bank is a member before lodging your complaint. View the full list…
In a recent case study, the complainant made a booking through a travel company, but three weeks before departure the company was liquidated. Click here to read the full case study and final resolution: bit.ly/3Gz3zb9
Don’t let scams or problems with your bank spoil your holiday fun! Keep these financial travel tips in mind.
Read this recent case study to understand the rules of chargebacks and how they apply to different payment methods: bit.ly/Chargebacks_wh…
Black Friday is popular among shoppers, as well as scammers! Watch the video for our top shopping tips and stay safe this Black Friday.
Reana Steyn joins eNCA News to provide insight on the increase in car repossessions in South Africa. #OBSSA
PLEASE NOTE that scammers are currently impersonating OBSSA representatives! A banking customer recently reported that she was contacted by someone claiming to be an OBSSA representative. The false representative claimed that illegal activity had been detected on the…
In one of our cases, a man tried to cancel a vehicle finance agreement with his bank after complaining that the vehicle was defective but accepting money from the dealership to repair it. Read the full case study and the resolution here: bit.ly/Case_Study_Buy… #OBSSA
Not happy with our findings? As the complainant you do not have to accept the suggestions and recommendations made by the Ombudsman and may: - Continue the case at your own expense at the small claims court, consumer court or a civil court. - Ask the Ombudsman to issue a…
We are an independent organisation that resolves complaints about banking services and products. However, there are limits to our jurisdiction. We cannot help with: - complaints about interest rates or policy issues, unless the interest rate charged is contrary to the National…
A bank reserves the right to exercise its commercial discretion as long as it does not involve unfair discrimination. This can be seen in a case involving a claim that a bank’s customer loyalty & rewards programme was discriminating against senior citizens. Read the full case…
Plan your Money. Plant your Future: Join us for a Free online webinar on Wed 30 Aug 9h30 - 11h00 to find out how you can safeguard your financial future simply by planning your finances today. Register now shorturl.at/gnFK8 #obssa #wealth #financialwellbeing #mswsa2023
Plan your Money. Plant your Future: The Financial ombud offices will be hosting a free joint webinar as part of the MSWSA2023 campaign to help you plan your finances to safeguard your financial future. Wed 30 Aug 9h30-11:00am. Register now shorturl.at/gnFK8 #obssa #wealth
Always read the terms and conditions when entering into any kind of written agreement with a bank, investment company or other financial institution. Read about one of our cases involving bank fees and vague pricing: obssa.co.za/case_studies/t…
Long-term investments can provide security, comfort and great possibilities. Keep the following advice in mind: - Do thorough research about different investment options. - Consider the interest rate. - Consider the inflation rate. - Diversify your portfolio. Speak to…
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Kwanda Vabaza, Communications and Escalations Manager at the Ombudsman for Banking Services with over 10 years experience in alternative dispute resolution has just wrapped up an interview on the OBBSA on Power FM. @Powerfm987 @obssa_ #OBBSA #BankingOmbudsman #Powerfm
What is a credit score? Every credit active consumer has a credit score which is determined by how you manage your debt. The score is systematically calculated based on the credit information that is provided by the credit providers to the credit bureaux to store and administer.
Our office doors are open for walk-ins! If you prefer in-person assistance to lodge a complaint, visit us at the 11th floor, 125 Dallas Avenue Menlyn, Waterkloof Glen, Pretoria. We are available from 08:00–16:30 (Mon-Thu) and 08:00–15:30 (Fri). #faisombud
In a recent case study, the complainant made a booking through a travel company, but three weeks before departure the company was liquidated. Click here to read the full case study and final resolution: bit.ly/3Gz3zb9
WARNING: We wish to draw your attention to the inherent risks associated with forex trading , demonstrated in a recent case we have closely examined. These investments, though popular, pose significant risks, demanding careful consideration from consumers. #ForexTrading
Don’t let scams or problems with your bank spoil your holiday fun! Keep these financial travel tips in mind.
Ombudsman honours best banks at resolving complaints (November 2023) Read the full release here: bullionpr.com/post/ombudsman… @obssa_ #Bullion #BullionPR #PR #PublicRelations #BankingExcellence #OBSAnnualAwards #BankingOmbudsman #CustomerSatisfaction #OBSAwards2023
Black Friday is popular among shoppers, as well as scammers! Watch the video for our top shopping tips and stay safe this Black Friday.
@MoonstoneInfo @obssa_ @insuranceombud @Credit_Ombud @OmbudCouncil
New Financial Ombud will provide ‘a streamlined and less confusing’ dispute resolution framework for consumers. moonstone.co.za/national-finan… #CreditOmbud #FinancialSectorRegulationAct #NationalFinancialOmbudScheme #OmbudCouncil #OmbudsmanforBankingServices
Day 1/2 of the Debt, Credit and Consumer Rights Training in Gqeberha. 💙🩵🤍🩶 @black_sash @Credit_Ombud @StellenboschUni Law Clinic
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VAAL TRIANGLE - South Africans should understand their rights as car repossessions are on the rise @obssa_ 906fmstereo.com/post/south-afr…
The Office of the Pension Funds Adjudicator conducted a mall activation at Seshego Circle Centre in Polokwane. The aim of the outreach was to educate the community about the mission of the OPFA and how complaints are resolved in terms of the ACT. #mallactivations #opfa_sa
Reana Steyn joins eNCA News to provide insight on the increase in car repossessions in South Africa. #OBSSA
Following an inflow of complaints about banks repossessing cars when customers fall behind on their vehicle finance repayments, the Ombudsman for Banking Services, pointed out that it was critical to define the rights of both consumers and banks brnw.ch/21wDRZ3.
Car repossessions on the rise in difficult economy: consumers under financial stress must know their rights - tinyurl.com/ysa4yuzp After an influx of complaints about the repossession of vehicles by banks when people fall behind with their vehicle finance repayments, the…
In one of our cases, a man tried to cancel a vehicle finance agreement with his bank after complaining that the vehicle was defective but accepting money from the dealership to repair it. Read the full case study and the resolution here: bit.ly/Case_Study_Buy… #OBSSA
PLEASE NOTE that scammers are currently impersonating OBSSA representatives! A banking customer recently reported that she was contacted by someone claiming to be an OBSSA representative. The false representative claimed that illegal activity had been detected on the…
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