Patient Ombudsman @patientombuds
French twitter @ombudspatients patientombudsman.ca Toronto, Ontario Joined January 2017-
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What do we mean when we say we want high quality care? Read our latest blog to learn how better experiences result in better health care. patientombudsman.ca/Publications/N… #PtOmbuds #OnHealth
Most of the complaints that Patient Ombudsman receives are resolved through the work of our Early Resolution Specialists. There are times, however, when Patient Ombudsman may decide its appropriate to launch an investigation. Learn more in our latest blog: patientombudsman.ca/Publications/N…
Why does Patient Ombudsman launch formal investigations? Learn more in our latest blog: patientombudsman.ca/Publications/N… #PtOmbuds #OnHealth
The shortage of personal support workers in Ontario is a long-standing problem. In our latest annual report, Patient Ombudsman revisits issues related to home care support services. patientombudsman.ca/year-seven/ #PtOmbuds #OnHealth
Many people are not aware that ambulance services are not fully funded by OHIP. Learn more about complaints related to billing and fees for medical transportation in our annual report: patientombudsman.ca/year-seven/spo… #PtOmbuds #OnHealth
As the year draws to a close, we’re taking time to reflect on the changes we’ve seen in complaints over the last year. Learn more about the complaints we received in 2022/23 in our latest blog: patientombudsman.ca/Publications/N… #PtOmbuds #OnHealth
Complaints about discharge and transitions of care are common. In 2022/23, we received 136 complaints related to long-term care placement alone. Read more about this in our latest annual report Spotlight Issue: patientombudsman.ca/year-seven/ #PtOmbuds #OnHealth
In 2022/23, we saw our highest number of complaints to date, a 33% increase in the number of complaints over the previous year. Learn more in our annual report: patientombudsman.ca/year-seven/ #PtOmbuds #OnHealth
Ontario’s patient ombudsman received 33 per cent more complaints in 2022-2023 than it did the previous year. This is the highest number of complaints received by the office in its history--including the first year of the pandemic. #onpoli toronto.ctvnews.ca/billing-for-un…
Ontario patient ombudsman sees 33 per cent surge in complaints: report cp24.com/news/ontario-p…
Ontario's patient ombudsman reports a 33% increase in complaints, noting a "troubling" trend in problems accessing primary care toronto.citynews.ca/2023/11/15/pat…
Canadian Patient Safety Week is focusing on taking new approaches and rethinking patient safety. Patient Ombudsman encourages health care organizations to proactively review their processes to ensure fairness at the outset. #CPSW2023 #PatientSafety patientombudsman.ca/About-Us/What-…
Today is International Ombuds Day – a day to mark an important but little-known profession focused on fairness. Learn more about Patient Ombudsman and how we can help if you’ve had a negative health care experience in our latest blog patientombudsman.ca/Publications/N… #OmbudsDay2023
Our office is closed on Monday, October 9 for Thanksgiving. You can continue to access our complaint form online: patientombudsman.ca/Complaints/Mak… or leave a message at 1-888-321-0339. We're here to help.
Our office is closed today, October 2. You can continue to access our complaint form online: patientombudsman.ca/Complaints/Mak… or leave a message at 1-888-321-0339. We're here to help.
October 12 is International Ombuds Day. The work of an ombuds is rooted in fairness – read our latest blog to learn more about Patient Ombudsman and how we can help if you’ve had a negative health care experience: patientombudsman.ca/Publications/N… #OmbudsDay2023
Bonne #JourneedesFrancoOntariens! Happy #FrancoOntarianDay! Did you know, Patient Ombudsman provides service in both official languages? We are proud to support Ontario’s francophone community in resolving negative health care experiences.
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Today is Ombudsman Day! What is an Ombudsman and how can we help you? Watch this video to learn more:
The Patient Ombudsman (Ontario) is currently seeking to fill two positions: 1) Manager, Investigations and 2) Manager, Complaints Services. The deadline to apply is June 3, 2022. Bilingualism an asset. For details, visit: patientombudsman.ca/About-Us/Caree…
I just walked into a local Starbucks (masked up obviously) and the barista says to me post ordering: Are you Dr. Vivian Stamatopoulos? I recognize your voice…I’m one of your students!!! ♥️♥️♥️ #adorbs
Important #lessons & recommendations from @patientombuds as we approach Wave 4 #COVID19 #CaringForCaregivers #NotJustAVisitor #Caregiver
@patientombuds Honours the Voices & Experiences of patients/residents/caregivers who shared their concerns during wave 2&3 of #COVID19 #onpoli #caregiver patientombudsman.ca/Whats-New/Spec…
@patientombuds recommends continued support for our healthcare workforce during and post pandemic. This includes mental health supports and whistleblower protections should they raise concerns in their organizations #fairness #HealthcareWorkers #HealthcareHeroes
"While visitation restrictions were relaxed somewhat following the 1st wave, they remain an issue for residents & their loved ones @ the time of writing. Visitation in hospitals & #LTC homes was a significant source of complaints to @patientombuds" NEW REPORT⤵️#MoreThanAVisitor
@patientombuds Honours the Voices & Experiences of patients/residents/caregivers who shared their concerns during wave 2&3 of #COVID19 #onpoli #caregiver patientombudsman.ca/Whats-New/Spec…
@patientombuds Honours the Voices & Experiences of patients/residents/caregivers who shared their concerns during wave 2&3 of #COVID19 #onpoli #caregiver patientombudsman.ca/Whats-New/Spec…
Next week @patientombuds will honour the voices & experiences of those who came forward with their care concerns during wave 2&3 of the pandemic, with the release of our 2nd #COVID19 SPECIAL REPORT #onpoli #fairness #Ontario #caregivers
@ombudspatients examine l'« équité » pour chaque plainte - nous travaillons également pour parvenir à une résolution « équitable » pour toutes les parties concernées. Notre triangle d'équité explique comment nous examinons votre plainte
Final week to fill out the @patientombuds #ltch experience survey! We are happy to report we have collected over 1,000 responses. But would love to hear from more residents! Residents who require assistance you can book in time with @patientombuds staff.
@patientombuds wants to hear from the long-term care community on how the pandemic affected you and your #LTCH. With over 600 LTCH's in Ontario, all residents, caregivers/families and staff can share their experiences #LongTermCare #fairness patientombudsman.ca/COVID-19/Long-…
@patientombuds @oarc @FamCouncils_ONT Think you tagged the wrong person….(oarc)
Resident & Family Councils are integral to ensuring the concerns of residents & families in #LTCH are heard. Congratulations to @OARC and @FamCouncils_ONT for the recognition of your impact and role in re-shaping long-term care in Ontario. CT, Patient Ombudsman
We're growing! Ontario government is increasing FCO funding - mailchi.mp/b2bc97eb3adf/w…
#MyShot 💉 subsequent months of being ill with numerous other respiratory viruses THIS finally took place cc @ronald_cohn @Hanigsberg @DrSamirSinha @GAWHeckman @IrfanDhalla @picardonhealth @yonalunsky @jkwan_md @DrCChambers @javeedsukhera @irwinelman @DrJoshuaTepper @EGruenwoldt
Ontario is reporting no new #COVID19 deaths in the past 24 hours! 🙌🏽
@patientombuds wishes all 2SLGBTQ+ a happy and safe Pride. Our office can receive complaints by 2SLGBTQ+patients and caregivers who feel they have been discriminated against during a hospital, long-term care or home & community care visit/experience. #fairness #Pride2021
@patientombuds looks forward to meeting with @cancersociety @ccs_ontario to share more about our role & service. Sharing how we can help patients & caregivers living with cancer with any healthcare complaints in hospitals, long-term care & home & community care support services.
@patientombuds celebrates #NationalIndigenousPeoplesDay with the announcement of our Early Resolution Indigenous Specialist role & service for Indigenous patients/residents and caregivers patientombudsman.ca/Indigenous-Eng…
@patientombuds is hiring an Executive Director to lead our operations & strategy! We strongly encourage healthcare and public sector leaders from equity-seeking groups to apply! patientombudsman.ca/Portals/0/docu…
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