ProcessArc, Inc. @processarc

Experience is becoming everything. It impacts loyalty, profitability and cost. We are Customer Experience Architects. #Customerexperience processarc.com USA Joined January 2014

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ProcessArc, Inc. @processarc

5 years ago

As we embark on innovation and CX improvement strategies let's make sure that we don't get caught up in what the Internal Customers want. #innovation #banking #customerexperience I Don’t Like Internal Customers youtu.be/TCbmATfnnec via @YouTube

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ProcessArc, Inc. @processarc

5 years ago

Building a business case that elicits attention and commitment is no easy task. If developed correctly it can define success. Watch the new @processarc video to get our template + tips & best practices. @ASQ #innovation #Banking youtu.be/HEPBFsr0kug

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ProcessArc, Inc. @processarc

5 years ago

I took the best parts of everything I learnt over 20 yrs of consulting and boiled it down to 8 steps of problem solving. It is a framework to support innovation. Hope you find it useful. #banking #CX #innovation My Problem Solving Steps youtu.be/hdE6A_LXblM via @YouTube

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ProcessArc, Inc. @processarc

5 years ago

Large scale transformation and leap frog innovation are reliant on collaboration. #innovation #CX hbr.org/2021/01/blockc…

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ProcessArc, Inc. @processarc

5 years ago

Great presentations #ICBAThinkTech. Hopefully these upcoming tech companies will continue to provide Community Banks with a competitive advantage #communitybanks #ICBA #CX

Independent Community Bankers of America @ICBA

5 years ago

Great presentations #ICBAThinkTech. Hopefully these upcoming tech companies will continue to provide Community Banks with a competitive advantage #communitybanks #ICBA #CX

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ProcessArc, Inc. @processarc

5 years ago

Great report by ⁦@efipm⁩. Findings are surprising: 27% of customers feel FS aren’t customer centric but CX initiatives are deprioritized? Hard to believe that tech implementation, new product development & automation is prioritized without CX in mind efipm.medium.com/the-big-reshuf…

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ProcessArc, Inc. @processarc

5 years ago

I have deep respect for @rshevlin. He can always cut through the noise clutter to find the real insights.

Ron Shevlin @rshevlin

5 years ago

I have deep respect for @rshevlin. He can always cut through the noise clutter to find the real insights.

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ProcessArc, Inc. @processarc

5 years ago

So excited about having started a YouTube Channel for @processarc. Here is one of our recent videos. Your Best Bets for Creative Problem Solving - Lean, Six Sigma, Agile, De... youtu.be/pr9Mt62okqw via @YouTube

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ProcessArc, Inc. @processarc

6 years ago

Who and What Are Process Architects in the Financial Sector? We provide a core skill set that empowers innovation, while driving CX and transformation. But we are mostly a misunderstood bunch of geeks. processarc.com/who-and-what-a…

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ProcessArc, Inc. @processarc

6 years ago

This is not a story about atelophobia, but its diametric opposite. This is a story about how seeking a “good enough” state in business process changes is not the right answer. processarc.com/good-enough-is…

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ProcessArc, Inc. @processarc

6 years ago

Watch our 20 min presentation where we discuss where RPA fits into the automation agenda, success requirements at a tactical level, & ProcessArc’s framework for RPA. processarc.com/process-and-rp…

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ProcessArc, Inc. @processarc

6 years ago

Would you ever build a house that would make a substantial dent into your savings without a blueprint? Of course not. That is like saying you want to pursue a multi-year digital... processarc.com/process-archit…

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ProcessArc, Inc. @processarc

7 years ago

processarc.com/30-50-of-rpa-p… Conceptually it sounds simple – let’s take a part of a process that is manual and apply algorithms to... processarc.com/30-50-of-rpa-p…

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ProcessArc, Inc. @processarc

7 years ago

Over time we learn to accept things, our baselines shift. That also holds true for the performance of business transactions from the very simple to the very complex. And there are... processarc.com/digital-transf…

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ProcessArc, Inc. @processarc

7 years ago

In this webinar we will take you through a client’s journey of re-imagining the on-boarding of new customers. Also, you will learn how the newly designed process uncovered opportunities to... processarc.com/customer-exper…