Public Transport Ombudsman @ptovic
The Public Transport Ombudsman is a fair, free and fast service to sort out public transport complaints and help make the system better for everyone. ptovic.com.au Melbourne, Vic Joined May 2015-
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On this day in 2004 we received our first complaint from a Victorian public transport user. Since then, we've helped over 51,000 people & handled over 31,000 complaints. We’re very proud to be marking 20 years of fair & free dispute resolution services.
Great to be part of the inaugural Geelong Disability Expo at Geelong Arena today. We'll be there again tomorrow, Saturday 24th, from 9-3pm. Entry is FREE & the Arena is next door to Geelong North station. Check out more: bit.ly/49GLLaD #accessibility #publictransport
We’re at the @VALID_Inc Having a Say conference today and tomorrow in Geelong. Find us next to the @TravellersAid stall at the Deakin Uni, waterfront campus.
V/Line trains won't run before 8am tomorrow, Thursday 25 January, due to industrial action. Delays are expected throughout the day, plan ahead using the PTV app or V/Line website. Very limited bus replacements will run on each line before 8am, see V/Line's website for details.
V/Line trains won't run before 8am tomorrow, Thursday 25 January, due to industrial action. Delays are expected throughout the day, plan ahead using the PTV app or V/Line website. Very limited bus replacements will run on each line before 8am, see V/Line's website for details.
We’re seeking a new Deputy Ombudsman to lead our day-to-day operations and play a key role in our leadership team. For more about the role & recruitment process: bit.ly/3HiCJ7o Applications close 4 February.
Wishing you a happy and safe holiday season! Our office will be closed for the Christmas break from 2pm today, Friday 22 December until 9am Tuesday 2 January. If you need too, you can still make a complaint via our website during this time: bit.ly/3tBXurv
We’re pleased to announce that Ann Jorgensen has been appointed Victoria's new Public Transport Ombudsman. Ann joined the PTO as Deputy Ombudsman in 2021 & has been Acting Ombudsman since September 2023. For more: bit.ly/3GFkUPR
The Public Transport Ombudsman’s Annual Report 2023 is out now. For a summary of our complaints data head to our website: bit.ly/3urV8bI You’ll find the full Report there too.
If you have been affected by the bushfires in Gippsland, Disaster Legal Help Victoria can help you with issues including insurance, property, tenancy and lost documents.
We’re looking for a new conciliator to join our small, friendly team. This 4-day per week role will cover parental leave for a 6-month period and may be extended. Head to our website for more details. Applications close Friday 6th October 2023.
After several weeks of complaining: replacement stops at Burnley now with lighting! Great help from @ptovic to finally get Metro to take action. Unfortunately the subway is still dark af until someone takes responsibility.
We're proud to join the @sunflwrlanyards program. People with non-visible disabilities can choose to wear a Sunflower on public transport, to signal that they may need extra support or more time. Many PT staff wear Sunflower Supporter badges to show they’re Sunflower trained too
A reminder that a PT fares increase comes into effect this Saturday, 1 July. A Victoria-wide max. daily fare still applies but will rise to $10 (from $9.20) and $5 (from $4.60) for concession on weekdays. Fares below the cap rise too. See PTV for more: bit.ly/3JDJlyR
Ombudsman Simon McKenzie met with @GreaterBendigo Mayor Cr Andrea Metcalf & Deputy Mayor Cr Jennifer Alden last week to talk about PT services in the Bendigo region. We’re looking forward to more conversations in Bendigo, Ballarat & Geelong over the coming weeks.
Our office will be closed tomorrow, Tuesday 25 April, for the ANZAC Day public holiday. If you need to you can still contact us on [email protected] or 1800 466 865. For more on how we can help with your PT complaint: bit.ly/41AUBDk 📸Ballofstring under CC BY 4.0
In addition to free travel arrangements 24-26 April, PTV will run free shuttle buses to and from the Shrine for #AnzacDay2023 Dawn Service on 25 April. Bookings required, buses depart from selected RSLs: bit.ly/3mLi71f
In addition to free travel arrangements 24-26 April, PTV will run free shuttle buses to and from the Shrine for #AnzacDay2023 Dawn Service on 25 April. Bookings required, buses depart from selected RSLs: bit.ly/3mLi71f
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@AidenHowlett @craig_halsall @TripView @AnyTripAU @ptv_official Have you tried speaking with @ptovic ?
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2/2 So before you act, ask. Listen actively to your passengers' preferences rather than making assumptions.
1/2 For drivers, the act of service is one of the most fulfilling parts of their job - helping passengers get to where they need to go. The desire to lend a helping hand is instinctive, but remember that every passenger is unique, especially when it comes to disability.
In this Travellers Voice we thank you for your support.You enable us to keep delivering & growing our service through every donation you make,every conversation you mention Travellers Aid in & as you partner with us to remove barriers to access.loom.ly/rJIOa-Y
Although Travellers Aid services in Ballarat have only been operating for a short time, we are seeing our presence having a significant impact on the experience of the travelling public traversing through Ballarat Station. loom.ly/QqGc2CE
After several weeks of complaining: replacement stops at Burnley now with lighting! Great help from @ptovic to finally get Metro to take action. Unfortunately the subway is still dark af until someone takes responsibility.
A great initiative to support inclusivity.
We're proud to join the @sunflwrlanyards program. People with non-visible disabilities can choose to wear a Sunflower on public transport, to signal that they may need extra support or more time. Many PT staff wear Sunflower Supporter badges to show they’re Sunflower trained too
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