QuicSolv Technologies @quicsolv

Think we're making excuses? MY WIFE WAS ON OXYGEN IN THE HOSPITAL! Doctor explicitly wrote "NO TRAVEL FOR 2 WEEKS" on discharge papers we sent to @luxuryescapes days ago. Our anniversary celebration at @AlilaDiwaGoa @Hyatt is TOMORROW. Still no refund decision. This is cruel.

We SPECIFICALLY CHOSE @AlilaDiwaGoa @Hyatt for our anniversary celebration because of your reputation. Now we know how you treat customers with genuine medical emergencies - SILENCE despite hospital documentation showing my wife on oxygen with "NO TRAVEL" orders. Devastating.

Anniversary plans: RUINED. Wife: HOSPITALIZED. @AlilaDiwaGoa @Hyatt response: SILENCE. Do you think we WANTED to cancel our special celebration? We provided HOSPITAL DOCUMENTATION showing oxygen therapy and "NO TRAVEL" orders from doctor. This isn't an excuse - it's a crisis!

Our anniversary celebration became a HOSPITAL STAY with my wife on OXYGEN. Now @luxuryescapes @AlilaDiwaGoa @Hyatt won't even provide a clear answer on our refund request with check-in TOMORROW. We have explicit medical documentation prohibiting travel. #778863502

To be 100% clear: We WANTED this anniversary trip to @AlilaDiwaGoa @Hyatt. We were EXCITED to celebrate at your property. We wouldn't cancel if my wife hadn't been HOSPITALIZED with RESPIRATORY FAILURE requiring OXYGEN. Doctor FORBIDS travel. This is a LEGIT medical emergency

Our anniversary celebration at @AlilaDiwaGoa @Hyatt - RUINED by illness, then made WORSE by customer service failure. We provided HOSPITAL DOCUMENTATION with explicit "NO TRAVEL" orders. This isn't a trivial excuse - my wife was on OXYGEN! Yet @luxuryescapes offers no resolution.

HEARTBROKEN to miss our anniversary stay at @AlilaDiwaGoa @Hyatt tomorrow. This trip was SPECIAL TO US - we chose you specifically to celebrate our marriage. Then my wife ended up HOSPITALIZED ON OXYGEN. We have DOCTOR'S ORDERS prohibiting travel, yet no refund decision. #7788635

his @AlilaDiwaGoa @Hyatt stay was meant to be our ANNIVERSARY CELEBRATION that we've been planning for months. We wouldn't cancel except for my wife's HOSPITALIZATION and doctor's EXPLICIT "NO TRAVEL" orders. @luxuryescapes has our medical proof yet we're still in limbo.

URGENT: @AlilaDiwaGoa @Hyatt has our medical documentation showing hospitalization and "NO TRAVEL" orders, yet complete silence on refund decision. @luxuryescapes is passing the buck. CHECK-IN IS TOMORROW. Are you really expecting seriously ill customers to travel? #778863502

"We sent your documents to the hotel" is NOT a resolution, @luxuryescapes. It's been DAYS since submitting hospital records showing my wife on oxygen with doctor's orders not to travel. @AlilaDiwaGoa @Hyatt check-in is TOMORROW and still NO DECISION on our refund. Appalling!

What happens when @luxuryescapes customers face medical emergencies? NOTHING. Complete radio silence despite hospitalization records, wife on oxygen support, and doctor's explicit travel prohibition. @AlilaDiwaGoa @Hyatt check-in tomorrow. #CustomerNeglect #778863502

Reality check: @luxuryescapes & @AlilaDiwaGoa expect customers to travel despite hospitalization and explicit medical contraindication? 4 days, multiple emails with CLEAR medical documentation, zero response. Check-in: tomorrow. This is how you lose loyal customers. #778863502

72 hours of deafening silence from @luxuryescapes after submitting hospital discharge papers with "NO TRAVEL" orders from doctor. @AlilaDiwaGoa check-in is TOMORROW. Do luxury brands really force ill customers to travel against medical advice? #CustomerExperience #778863502

ATTENTION @Hyatt: Your @AlilaDiwaGoa property and @luxuryescapes partner have gone silent on our medically-necessary cancellation. Wife hospitalized, explicit medical documentation provided 3+ days ago, check-in tomorrow, yet ZERO response. Is this your standard? #778863502

When @luxuryescapes & @AlilaDiwaGoa ignore serious medical emergencies: Wife hospitalized with respiratory infection requiring oxygen, doctor forbids travel, yet no response to our urgent refund request with check-in tomorrow. Loyal @Hyatt customers deserve better. #778863502

Medical emergency? @luxuryescapes doesn't care. 3 detailed emails with hospital documents. Wife's discharge papers clearly state "NO TRAVEL FOR 2 WEEKS." Complete silence as our @AlilaDiwaGoa check-in approaches tomorrow. Is this your definition of luxury? #778863502

"Exceptional customer service" from @luxuryescapes & @AlilaDiwaGoa means ignoring hospitalized customers? Wife on oxygen, doctor's orders not to travel, yet ZERO response to refund request. Check-in: TOMORROW. Booking #778863502 #HyattExperience

@HyattCEO @luxuryescapesgm Urgent: Family hospitalized, doctor explicitly prohibited travel, yet 4 days of silence from @luxuryescapes on refund for @AlilaDiwaGoa booking starting tomorrow. Is this the customer care promised by premium brands? #778863502

Disappointed by @luxuryescapes silence on my refund request despite providing hospital docs showing my wife needs "2 weeks rest, no travel." Our check-in is tomorrow. 4 days, 3 emails, zero response. #HyattHospitality @Hyatt @AlilaDiwaGoa #BookingID778863502

Day 4 of no response from @luxuryescapes & @AlilaDiwaGoa & @Hyatt regarding urgent medical cancellation. Hospitalization docs submitted, check-in is TOMORROW. Is this how you treat loyal customers with medical emergencies? Booking #778863502 #CustomerService