sarah krüg @sarahkrug1
Researcher. Patient Advocate. Innovator. Navigator. Goal: To alleviate #healthinequities & co-design future of #healthcare FOR patients WITH #patients linkedin.com/in/sarahkrug On road to breaking down silos in healthcare Joined August 2009-
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CANCER101 was founded 20 years ago to help people touched by cancer navigate the complexities of their care, reaching ~1.5 million patients! Thank you for joining us on this journey to make a meaningful difference in the lives of people with cancer. bit.ly/3FeKA4b
ICYMI #DigitalEmpathy recap and recording avail now from @AmerMedicalAssn! @sarahkrug1 and I discuss Active Listening, Narrative Medicine, and Building Trust in a Virtual Visit #TelemedNow ama-assn.org/practice-manag…
A5 It would be great to implement a way to gather constructive, bi-directional feedback, where both patient and clinician can provide real-time feedback on overall experience since it takes two to tango! #patientdoctortango #telemednow
BTW here's a recommendation of a silent keyboard so that patients aren't distracted by your typing during virtual visit logitech.com/en-us/products… (courtesy of Dr. Stephen Martin) #telemednow
A3 Practicing digital empathy requires active listening, curiosity and a social antenna. Non verbal cues such as nodding, typing SILENTLY into EMR & reading body language are important. There’s also power in pause as a communication tool to indicate you’re listening #telemednow
A3 Most constructive #telemedicine visit I've participated in was where clinician built in time to listen and then co-constructed clinical note, showing their screen as part of visit so patient could see and contribute real time #telemednow #telehealth
A3 Aside from digital communication, a remote interaction now potentially includes an assessment of how that person lives (background) and the potential impact on their health #telemednow
A2 I’ve participated in ~20 #telemedicine visits w/other patients that I’ve helped and led co-design patients around their #telehealth experience. They've all been so different and in some cases helped tremendously and other it hurt... #telemednow
Hard to believe that “the Jetsons” predicted #telemedicine ~60? years ago! Wondering when Jetsons series will hit Netflix so we can extract other hidden gems... #telemednow #telehealrh
A1 #DigitalEmpathy is where we see the world through another person’s eyes to gain better perspective + “catch a person’s feelings” & understand/accept their emotions unconditionally + TAKE ACTION based on our understanding. Empathy w/o ACTION is not #empathy ! #telemednow
A1 Digital empathy is a set of cognitive, emotional, and social skills that require us to embrace, feel, understand, acknowledge, analyze, reflect and engage w/another person through technology, which is easier said than done! #telemednow #telemedicine #telehealth
A1 Digital empathy is an emotional bridge that can help build trust and form a connection w/patients by understanding the way people see, understand and interact w/the world and how that might impact their health #telemednow #telemedicine #telehealth
Great to be joining you all tonight from frigid NYC! I am a researcher by trade and a patient advocate by choice- working on co-designing the future of healthcare w/ patients, care partners and clinicans. #telemednow #telemedicine #telehealth
A6 The use of promotoras (community health workers) has been an effective way of engaging the Hispanic community through “house calls” where patients could connect virtually with clinicians w/o disclosing immigration status, etc. #HITsm
A5 I would also include a metric tied to the experience outside of the actual visit-front office staff, logistics, etc. #HITsm
A5 I would challenge us to even implement bi-directional feedback, where both patient and clinician can provide real-time feedback on experience. It takes two to tango! #patientdoctortango #HITsm
A4 I may “surf the internet” for health information , look up lab results & request refill on patient portal, but that doesn’t necessarily mean I’ll want a telemedicine visit and that’s OK. How do we personalize touchpoints based on preferences? #HITsm
A4 Telehealth literacy starts w/understanding how people best take in information, comfort levels & preferences for interaction. First impressions matter when it comes to telehealth & digital medicine cabinet may be seen as complementary to other types of hc interactions. #HITsm
T4 Health Literacy basics include agenda setting upfront, limited medical jargon/plain language, encourage questions, summarize key points, teach back method (just to name a few), but telehealth literacy requires additional steps. #HITsm
A3 Digital empathy requires active listening where you take time to embrace & acknowledge what patient is saying through non-verbal cues (nodding,eye contact, not typing into EMR, reading body language) & verbal cues (curiosity about person-not just disease) #HITsm
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192 Followers 211 Following 👩🏽💼 Operational Healthcare Leader & Performance Improvement Coach
Pallavi @yourpalpal
268 Followers 265 Following Be kind | Medical student | Founder of Protagonist Health | Creator of @empower_circle | MSc eHealth @INCHlab | Always curious 👑
Anjali Malik, MD @AnjaliMalikMD
3K Followers 894 Following Breast #radiology @washradiology • advocate/educate/empower • #plantbased #sustainability #climatechange she/her
MaryAnne Rizk, PhD �.. @RizkManagement
2K Followers 2K Following Relentlessly focused on building strategic tech partnerships that transforms into scientific & business breakthroughs #GenAI #AI #DigitalHealth #ForbesTech
Sam Sarkisian @Sammiesark
146 Followers 166 Following Director of Publishing, LaunchTeam Press Author of Amazon Best Selling Novel, The Institute. BU Writing Lecturer
Prerak Juthani MD, MB.. @PJuthani
1K Followers 749 Following PGY-2 @stanfordmedres via @yalemed & @cal | Co-Founder: https://t.co/TkqiWVreQ0 | YouTubing (https://t.co/iWytywefdM), Podcasting (https://t.co/Cs4AcEM3ji), Running (4:49 miler!)|
Grayson W Armstrong M.. @GraysonWilkes
1K Followers 551 Following https://t.co/xlT4nvanBD Ophthalmologist at @masseyeandear @harvardmed Follow for #Telemedicine, #Meded, #HealthPolicy, #EyeCare
Dr NobuLali Dangazele @lalidangazele
1K Followers 521 Following Social Scientist Founder: ShakeXperience I Co-Founder Nudgeathon |Included VC Fellow 2021
Adam Grant @AdamMGrant
853K Followers 965 Following Organizational psychologist @Wharton. #1 NYT bestsellers: HIDDEN POTENTIAL, THINK AGAIN. Podcasts: Re:Thinking & WorkLife @TEDTalks. Diver.
Priya Jaisinghani, MD.. @DrJayyy__
1K Followers 901 Following Obesity Medicine/Endocrinology @nyulangone👩🏻⚕️ via @weillcornell @sloan_kettering @rwjms 🏥 Board of Directors @samhinorg⚕️Do you have Pat/Gloria/Max in your practice? I’m moderating the panel“Caring About Sharing” at #IM2023 tomorrow 11 am with featured speakers Dr. Steven Lane @emrdoc1 and @sarahkrug1 #Interoperability #patientengagement
@AcadForPatients @sarahkrug1 Love this. That "#healthcare flick" is often an adventure, sometimes a tragedy, more often than not, a drama; and every now and then... a comedy. #PatientsasPartners2023
“Give me subtitles to the foreign flick of healthcare” from @sarahkrug1 at #patientsaspartners2023
@sarahkrug1 at #PatientsAsPartners2023: “Patient stories are data with a soul.”
big difference between being treated for cancer & experiencing life w/it. they need to be delineated and addressed. cancer is bigger than the drugs you take. S/O to @sarahkrug1 @CANCER101 and @Fighting_Pretty who are all doing things around the experience adventureswithnets.com/post/experienc…
@ShreyaTrivediMD Narrative Medicine helps to embrace the new #EBM (Experience Based Medicine) from a patient's perspective ht @sarahkrug1 for these valuable lessons
Great event with @HT4Medicaid x @ideo learning and brainstorming about Designing for Dignity! #TechQuity @RJelinek @MdDeepti @elainekhoong @translatedmed @sarahkrug1 @L_Abhyankar @sarahlisker
We’re excited to share the DCAlliance’s work on working & #familycaregiving at @NIOSH_TWH’s Total Worker Health Symposium. Check out the agenda to see how we & others are advocating for #caregivers to improve the #futureofwork. Donate to support! differencecollaborative.com/dc-events
I’m really afraid to put this out here, so if anyone has mean comments, please scroll on or keep them to yourselves. But this is how it started and how it’s going now. Not done yet, a work in progress.
🎙️Podcast Drop! I had a great time chatting with a friend and colleague @Gaujot on all things #telehealth, but particularly Digital Empathy! #TelemedNow cc @sarahkrug1 @draditijoshi @RJelinek @SPulim @TLeungMD @L_Abhyankar
Did I stop the senior parade to give my son a kiss & tell him I love him? You bet I did! 🤩 I kicked #cancer’s ass for this milestone and I’m not holding back 💚🤍👨🎓🥹 #classof22
Using the same titles for everyone: - evens power differential in the room - shows respect across staff/faculty —>> builds teams 🤝 #ARM22
Join us now for the panel "Advancing Patient-Centeredness in Clinical Decision Support" at AcademyHealth's #ARM22! Dr. Prashila Dullabh (@HealthITzen) and collaborators of #ImpSciNORC are discussing engaging patients in #clinicaldecisionsupport: academyhealth.confex.com/academyhealth/…
#ASCO22 | Manali I. Patel presents a trial about the effect of a multilevel community health worker-led intervention on health-related quality of life, patient activation, acute care use, and costs of care. “The solution should be effective but also accettable and sustainable.”
I love you Kelsey. I loved this day out hiking. We were so happy. Everyday I miss you. Everyday I think about you. Everyday I wonder why it had to be you, why you were taken so early. No one ever understood me the way you did, & I can be a lot. Rest in peace sweetheart. ❤️ 😔
Who are these ‘hard to reach people?’ I’m often asked for tips on how to engage the “hard to reach”. Just now walking into Sweetgreen a man asked if had change. I told him I never carry money nowadays since so much is done w/the phone. I asked if he wanted something to eat.
We spent our first night in the new place last night & this morning I submitted my master's thesis. Nine years ago today I was undergoing an excisional biopsy that would result in a cancer diagnosis... today feels very, very different. 💕 I am overwhelmed with gratitude #grateful
In 1997, I was poorly prepared for the transition from med school to surgery residency. I fell back upon a primitive approach of command and control in order to get my tasks done. Here are tips from an FBI hostage negotiator which would have saved me years of pain.
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