SMJCH @smjch
SMJ Consortium Holdings (NAICS 551112) is a self-funded entity containing 1) Think Tank | 2) Ideation (R&D) Lab | 3) Incubation, Acceleration & Maturation Pods smjch.com SE Louisiana Joined September 2014-
Tweets16K
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Followers512
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Pods in Customer Success vs. Sales: A Side-by-Side Comparison dlvr.it/T4Frtb
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The Role of Pods in CSM Coverage Models: The Evolving Landscape dlvr.it/T3wwVF
Pooled CSMs: Benefits, Challenges, and Requirements for Success dlvr.it/T3wwSY
Beyond Touch Levels: Scaling Customer Success through Appropriate Experience (AX) dlvr.it/T3rWTz
The Goal Discovery Framework for Customer Success Management dlvr.it/T3rWTy
Storytelling in Customer Success: Use the Power of Goal Discovery dlvr.it/T3rWTw
Customer Success Scaling: Capacity Planning and Resource Allocation dlvr.it/T3rWTs
Bridging the Engagement Gap: Keeping Customers Actively Invested dlvr.it/T3rWSh
Build a Social Proof Machine: Consistently Generate Real Advocates at Scale dlvr.it/SxxvnZ
The Untapped Potential of Social Proof through Earned Advocacy dlvr.it/SxfHYm
From KPIs to Connection: Transforming Metrics Into Meaningful Relationships dlvr.it/SxY9Nr
5 Outdated Email Tactics You Need to Abandon in 2024 dlvr.it/Sx9bTj
Every Department Must Recognize the Value of Customer Success dlvr.it/Sx5K0q
Retention: Shifting from Reactive to Proactive to Stop Chasing and Start Leading dlvr.it/SwYkGj
Why High Usage Doesn’t Guarantee Customer Success dlvr.it/SvkkSB
Scaling Your Customer Success Team Without Losing Control dlvr.it/SvPcrw
The Art and Science of Continuous Goal Alignment in Customer Success dlvr.it/Sv4rXY
Goal Discovery: The Essential Task You Never Had Time for (Until Now!) dlvr.it/StjmqW
Aligning Customer Success and Sales: Bridging the Great Divide dlvr.it/StPMn3
Motivating Action: The Hard Truth of Driving Customer Engagement dlvr.it/St6ScK
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