SupportNinja @supportninja

Helping the world’s fastest growing companies solve for scale with tech-enabled people solutions. 🚀 #Outsourcing2pointOh supportninja.com Austin, TX Joined March 2015

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SupportNinja @supportninja

3 days ago

Too many companies treat enablement like an add-on — until they’re scaling and stuck. 🚧 SupportNinja VP of Revenue Ciara Byrne shares why outsourced enablement works when grounded in strategy, clarity & trust. 🎧 hubs.li/Q03GZgKY0

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SupportNinja @supportninja

3 days ago

Conga’s challenge: limited bandwidth to retain & grow accounts. Our solution: a fully integrated SupportNinja team across onboarding, support & finance. The outcome: ✅ Industry-leading CSAT ✅ Stronger retention ✅ Seamless alignment 🔗 hubs.li/Q03GZ8xs0

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SupportNinja @supportninja

3 days ago

Trends from #CCW25 echo our 2025 CX Outsourcing Report: ✅ Buyers want quality, not just cost savings ✅ Market growth without FTE headcount ✅ Value must be co-created SupportNinja CEO Craig Crisler shares 4 key takeaways: 🔗 hubs.li/Q03GZbLy0

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SupportNinja @supportninja

4 days ago

Would you trust a CX partner with your entire customer lifecycle? 🤔 At SupportNinja, our full-lifecycle model helps companies convert, onboard, support & renew more effectively — without adding complexity. 👏 🔗 hubs.li/Q03GKWVG0

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SupportNinja @supportninja

4 days ago

📈 Cost savings matter, but they’re just the start. SupportNinja VP of Revenue Ciara Byrne on why quality is king in outsourcing — and how the right partner drives long-term value. 🔗 hubs.li/Q03GKPCM0

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SupportNinja @supportninja

5 days ago

AI doesn’t automatically improve CX. 😱 The wrong implementation can frustrate customers, mislead leadership & trap you in tech you didn’t ask for. SupportNinja CEO Craig Crisler shares 5 red flags to watch for. 🚩 🔗 hubs.li/Q03Gyc000

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SupportNinja @supportninja

5 days ago

💎 An AI chatbot for luxury brand CX? Not always the best move. In this Forbes Technology Council article, SupportNinja CEO Craig Crisler shares how rigid RFPs and reactive outsourcing can lead to misaligned strategies — and what to do instead. 🔗 hubs.li/Q03Gy5X30

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SupportNinja @supportninja

5 days ago

First impressions from SupportNinja Director of Business Development Sohaani Cicconi’s week in Manila: 🏙️ Modern skyline 👩‍💻 Empathy-driven agents 🍲 Garlic rice + adobo chicken Biggest takeaway? The Philippines is built for high-stakes CX. 🔗 hubs.li/Q03Gxxt70

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SupportNinja @supportninja

a week ago

Not all outsourcing vendors use AI to improve CX. Some pad margins — automating critical touchpoints, hiding behind KPIs, locking clients into tools that don’t serve them. If they can’t explain how AI impacts your customers, that’s a red flag. 🚩 🔗 hubs.ly/Q03GgzgM0

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SupportNinja @supportninja

a week ago

🚀 Scaling drives sustainable growth, but many companies plateau. SupportNinja COO + CFO Jacob Moelter shares how outsourcing can: 👉 Boost efficiency 👉 Reduce burn rates 👉 Improve ROI 🔗 hubs.ly/Q03GgyxP0

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SupportNinja @supportninja

a week ago

Why cling to outdated brainstorm models? SupportNinja CEO Craig Crisler says it’s time to ditch groupthink and rethink creativity in a virtual world — with async ideation & global input. 🔗 hubs.li/Q03GgwJH0

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SupportNinja @supportninja

a week ago

AI can moderate disturbing content, deflect routine tickets & reduce burnout. But the goal isn’t ✨just✨ automation. “The real win is knowing when to loop a human back in.” — SupportNinja CEO Craig Crisler via Forbes Tech Council 🔗 hubs.li/Q03G6pr90

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SupportNinja @supportninja

a week ago

AI is everywhere in CX — but most companies aren’t using it well. In our webinar with CMSWire, leaders shared why fragmented pilots fall short & how to align AI with workflows, customers & long-term goals. 🔗 hubs.li/Q03G5cdD0

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SupportNinja @supportninja

a week ago

7 years on the Inc. 5000. 🎉 For SupportNinja, it’s more than a number — it’s proof that pairing tech innovation with human connection delivers lasting results. 🔗 hubs.li/Q03G4Gfm0

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SupportNinja @supportninja

2 weeks ago

We stopped trying to recreate boardroom brainstorms on video. Giving people space to ideate alone — then refine together — led to better ideas from more voices. SupportNinja CEO Craig Crisler shares why async brainstorming works: 🔗 hubs.li/Q03FXxz80

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SupportNinja @supportninja

2 weeks ago

CAC is rising. Churn’s under the microscope. 🔬 That’s why more SaaS leaders are outsourcing renewals — and it’s working: ✅ Scale fast ✅ Automate follow-ups ✅ Personalize outreach 🔗 hubs.li/Q03FXkrC0

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SupportNinja @supportninja

2 weeks ago

A polished homepage ≠ great CX. We mystery shopped 4 ecommerce brands + the smallest beat the giants by treating every interaction like it mattered: 👉 Clear returns 👉 Human-like bot support 👉 On-brand tone Trust builds quietly. So does friction. 🔗 hubs.li/Q03FXbKs0

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SupportNinja @supportninja

2 weeks ago

🏆 SupportNinja is Outsource Partner of the Year in the 2025 Excellence in Customer Service Awards! Recognition for: ✅ Human-first, AI-enabled CX ✅ Measurable client value ✅ Service that scales with growth 🔗 hubs.li/Q03FJGpc0

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SupportNinja @supportninja

2 weeks ago

Ticket volumes surged. Hiring couldn’t keep up. Quality was at risk. SupportNinja helped GrowthZone expand from 2 agents to a 10-person team—delivering faster responses, consistent CSAT, & the flexibility to scale without losing their personal touch. 🔗 hubs.li/Q03FJyFQ0

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SupportNinja @supportninja

2 weeks ago

AI alone won’t future-proof your CX. It takes the right strategy + the right partners. 🤝 SupportNinja CEO Craig Crisler shares how human-AI collaboration and smarter outsourcing partnerships are driving CX innovation in 2025. 🔗 hubs.li/Q03FJx8t0