Tom Maddock @thomasjmaddock
Director of Business Development for Trestle. former Twilio/Zipwhip and Ekata, Husband & father, Spotify addict, erratic golfer, likes New England IPAs linkedin.com/profile/view?i… Greater New York City Joined November 2013-
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"Twilio Engage is designed to help marketers personalize the experiences of their consumers. The new tools are built on top of Segment and will allow consumer-facing companies to create personalization." #SIGNALConf bit.ly/3rVv5rF
Microsoft and Salesforce are vying with software startups to help businesses improve customer service, targeting once-backwater call centers and creating a new way to seamlessly communicate with consumers bloomberg.com/news/articles/… via @business
This may have you re-thinking your next Powerpoint deck....rishad.substack.com/p/re-thinking-…
Read why companies of all sizes and industries are turning to texting to verify and protect customer accounts: zipwhip.com/blog/sms-authe… 🔐
So, you have your customers’ permission to text them (verbally or through opt-in texting), but how do you start the conversation? Here are some ideas and examples for a proper text intro: zipwhip.com/blog/making-an…
Over 90% of consumers have hung up while waiting on hold for support. Want to provide better customer service with texting? Check out our free e-book: zipwhip.com/resource/ebook…
Hiring a diverse team of workers benefits employers, employees and consumers alike. Zipwhip CMO Scott Heimes and CPO Kirsten Spoljaric discuss the financial benefits and growth opportunities of a more inclusive workforce: zipwhip.com/blog/why-diver… #diversity #inclusion
How can texting save a business thousands of dollars a week? @Providence_AC shares their story 👉 zipwhip.com/resource/podca…
Your next fundraising event could be a lot more profitable with the help of texting. The @RiverCats raised thousands of dollars using our keyword feature with TXT2PAY. 💰📲 zipwhip.com/blog/text-to-g…
No one wants uninvited texts (think about how you would feel). It’s crucial to get a customer’s consent before texting them. Here are some ways your business can use opt-in texting: zipwhip.com/blog/opt-in-te…
After reading more than 100 inspiring essays, we’re thrilled to award our 2021 Black Leadership scholarship to Kimberly Rousseau-Simmons! Kimberly is currently studying occupational therapy at Colorado State University. Read her essay here: zipwhip.com/blog/announcin…
Gain maximum attendance in classes with last-minute dropouts by texting members to fill the empty seats. After using Zipwhip, almost all classes at this barre3 fitness studio were full with a 30% waitlist: zipwhip.com/customers/barr…
Zipwhip Chief Product Officer Ravi Angadi shares the secrets of a successful #product vision. zipwhip.com/blog/zipwhips-…
Everything you need to know about the best way to engage your customers is right here, jam-packed with current data and practical tips. Plus, there’s a whole section of sample texts and templates for appointments, promotions, deliveries, billing and more. zipwhip.com/resource/ebook…
Check out how our employees use business texting in their own roles at Zipwhip! zipwhip.com/blog/how-zipwh…
Five benefits of toll-free texting! Learn more here: zipwhip.com/blog/benefits-…
Meet Ryan Gachet, our director of product design! Read about his background, leadership style and first cell phone (an absolute classic). 📱👀 zipwhip.com/blog/qa-meet-r…
Join our very own Erin Wilson alongside #insurance leaders on how to improve the customer experience throughout the #claims process. Register for the webinar here: reutersevents.com/events/connect…
Webhooks vs APIs: what’s the difference? And how are businesses using them to better reach customers? 👇zipwhip.com/blog/webhooks-…
One in three consumers has texted a business and not received a response back. This is because texts sent to traditional business landlines are left undelivered, floating in the ether. Read how to ensure those texts are read and replied to: zipwhip.com/blog/can-you-t…
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