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Great news! Email piping is now live! Your customers can now open tickets with you by sending an email to your defined email address. More details on this article: ticksy.com/updates/new-fe…
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Unfortunately @linode - our hosting provider decided to run unscheduled maintenance. All is well now. And we're in the process of moving to another hosting provider. Ping us anytime if you still experience any issues
Ticksy is now part of Yomali! Exciting times. Big things are coming :-) ticksy.com/updates/ticksy…
New servers fully operational and running very fast. Let us know if you run into any issues today. Thanks to everyone for your patience! ❤️
New servers should be up and running tomorrow, sorry again and thank you for your patience everyone.
If you are a current Ticksy customer, please check your email for an important update.
Working on the 502 Gateway errors now everyone, so sorry about that.
Back online and monitoring closely. Will send out an email with more details tomorrow.
Going to start bringing system back online now. Stay tuned...
[UPDATE] - Database server still offline, waiting on replies from the hosting provider to resolve this as quickly as possible.
[STATUS] Emergency maintenance mode due to DNS issues at @digitalocean. They are working hard to fix this and we should be back up soon.
Ticksy retweeted
@ticksyapp We are monitoring some issues with the default DNS resolvers configured on droplets.
For those not aware of the outage today, this effects Ticksy in a big way: techcrunch.com/2017/02/28/ama…
UPDATE: For some reason, our database indexes were off, making the sites unusable. 5 hours of troubleshooting and that's all it needed. :/
Back online in 10 minutes everyone. Priority #1 after these last few weeks is going to change. Gotta fix these random crashes, and soon.
@nine_theme @thememountainco Sometimes it's better to fix the issue immediately than to send out notifications for a planned outage.
@nine_theme @thememountainco Completely agree, and my apologies for the sudden change.
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