CCTS-CPRST @CCTS_CPRST
Canada's national & independent organization dedicated to resolving customer complaints about telecommunications & television services, fairly & free of charge. ccts-cprst.ca Canada Joined August 2012-
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C'est la 73e #SemaineDeLaSanteMentale (du 6 au 12 mai) de @CMHA_NTL. Le thème de la présente édition, « L’apaisement par la compassion », nous invite à explorer les façons dont la compassion nous unit tous et toutes en tant qu’êtres humains.
C'est la 73e #SemaineDeLaSanteMentale (du 6 au 12 mai) de @CMHA_NTL. Le thème de la présente édition, « L’apaisement par la compassion », nous invite à explorer les façons dont la compassion nous unit tous et toutes en tant qu’êtres humains.
Happy #StarWarsDay! #DYK that the CCTS can provide 'a new hope' to #telecom and 📺 customers dueling with phone, TV or internet service issues? Reach out to us if you need some help. We're not so... far away…👾🚀 ccts-cprst.ca Joyeuse #JournéeStarWars! #SVQ que la…
We appreciate the opportunity to connect with #ConsumerRights partners! @CCTS_CPRST Assistant Commissioner, Josée Thibault & @MDagonas, Director of Communications and Stakeholder Affairs @OptionConso #DroitsDesConsommateurs
We appreciate the opportunity to connect with #ConsumerRights partners! @CCTS_CPRST Assistant Commissioner, Josée Thibault & @MDagonas, Director of Communications and Stakeholder Affairs @OptionConso #DroitsDesConsommateurs
The CCTS provides complaint data, a compliance program, and regular reporting as a #roadmap to help #telecom and TV service providers improve service delivery for customers across Canada. Read our latest report here: ccts-cprst.ca/report/mid-yea…
#ICYMI: Customers of wireless, internet, TV and local phone services raised over 3,000 issues related to incorrect charges on their monthly price plans. Read more in our new Mid-Year Report : ow.ly/TA1750RsYNI
#Enrappel : Les clients et clientes des services sans fil, d’internet, de télévision et de téléphonie locale ont soulevé plus de 3 000 problèmes concernant des frais incorrects dans leur forfait mensuel. Consultez ses dernières données ici : ow.ly/Njrt50RsY4q
Wireless service remains the leading area of concern for customers, accounting for 51% of all issues. What other types of issues did consumers raise the most? Learn more in our NEW REPORT: ccts-cprst.ca/report/mid-yea… Les services sans fil, qui représentent 51 % de l’ensemble des…
Who are the three largest contributors to the overall increase in complaints, with increases of 118%, 58%, and 48%? READ MORE in our new report: ccts-cprst.ca/report/mid-yea… Qui sont les trois principaux responsables de l’augmentation globale des plaintes, avec des hausses de 118 %,…
NEW REPORT: The CCTS saw a 43% increase in the number of #telecom and TV service complaints received from Canadians between August 1, 2023 and January 31, 2024. What types of issues did consumers raise the most? LEARN MORE in our Mid-Year Report : ow.ly/8cTv50RnrEJ
Notre rapport semestriel 2023-2024 contenant les tendances en matière de plaintes concernant les services de #télécom, d’internet et de télévision est MAINTENANT DISPONIBLE! ow.ly/C5L950RnSzw
April 22 is #EarthDay! It is a moment to honour the achievements of the environmental movement and raise awareness of the need to protect Earth’s natural resources for future generations. #sustainability #ecofriendly #recycle Le 22 avril est la #JourdelaTerre! C’est l’occasion…
Canadians are filing complaints about their phone, TV and internet services. What issues did #Telecom consumers tell us about the most? Find out next week in CCTS’ NEW 2023-2024 Mid-Year Report! ow.ly/2OTn50RfusG
Les Canadiens et Canadiennes déposent des plaintes concernant leurs services de 📞, de 📺 et 📶. De quels problèmes les consommateurs et consommatrices nous ont-ils le plus parlé? C’est ce que vous verrez la semaine prochaine dans notre nouveau rapport! ow.ly/vrQp50Rfuug
Faced with an increase in extreme weather events that can threaten critical infrastructure, Canada’s telecom providers are investing heavily in network resiliency. Read more on the industry’s efforts from @PwC_Canada - canadatelecoms.ca/wp-content/upl…
The CCTS intends to terminate the participation of the following service providers because there is reason to believe they no longer provide services that are within the CCTS’ mandate. · 9113-8404 Quebec Inc. (6Telecom) · 9195-5302 Quebec Inc. (ELPC) · Encore Telecom Inc.…
#LSV? Si vous résiliez un contrat de téléphonie cellulaire avant la fin de la période d’engagement, votre fournisseur de services ne peut pas vous facturer de frais ou de pénalités sauf ceux prévus dans votre contrat initial. ow.ly/IKtI50ReZ9q
#DYK, if you cancel a cellphone contract before the end of the commitment period, your service provider is not allowed to charge you any fee or penalty other than the early cancellation fee stated in your original contract. ow.ly/6E2350ReZ46
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Telecom complaints jump 43% as Rogers accounts for one-quarter of grievances, report finds theglobeandmail.com/business/techn…
Customer complaints against #telecom and TV service providers surged by 43 per cent and @Rogers still holds most of them, according to the @CCTS_CPRST's mid-year report: bit.ly/3xRNzA1
I got laid off from @MobileSyrup earlier this week and today is my last day. Blue Ant Media (which owns the publication) is eliminating my role of telecom reporter. I’ve been in this role for the last 2.5 years and I’m grateful for all the experiences. #layoffs2024
@tribemagazine Hi! If no resolution was obtained after reaching out to the provider, the customer can contact the @CCTS_CPRST: bit.ly/3G0T009
@CRTCeng @CCTS_CPRST Isn't it amazing there is a giant whole website and organization devoted to handling complaints about telecom companies?
A big thank you to @CCTS_CPRST for existing and being a necessary mediator b/w the customer and these big overly robotized telecomm companies. Thank you to @Rogers for participating, and fixing your error with a human touch. CCTS -🙏. UR are so necessary especially now
Our #digital evolution may be leaving many #seniors behind, experts say, adding more needs to be done to help those who have limited or no literacy. CanAge CEO, Laura Tamblyn Watts weighs in ... capitalcurrent.ca/researchers-sa…
@ob_servant In that case, you may want to contact the @CCTS_CPRST to voice your billing concerns: ccts-cprst.ca/for-consumers/…
@JunkBrandon1 @VirginPlus @CCTS_CPRST Thanks, TwitterVirgin has been helpful. And I’m hoping the mistake will be corrected.
Well they finally broke me. I filed a complaint to @CCTS_CPRST about rogers and their awful data service in RichmondHill.
After years of being on the other side of these I finally get to be the one placing a CCTS complaint against @VirginPlusCare .
Did you hear? If you have a dispute with your TV or internet provider, the Canadian Commission for Complaints of Telecom-television Services (@CCTS_CPRST) has updated its complaint handling process. More at: ccts-cprst.ca/new-era-ccts-a… #NovaScotia @BBBAtlantic @ns_servicens
To view the Association’s new brand identity and learn more about the rebranded Association, please visit our new website at canadatelecoms.ca 3/3
Our new brand reflects an expanded role for the organization, promoting the importance of both wireless and wireline telecommunications to Canada’s economic growth and social development 2/3
Exciting news! We have changed our name from CWTA to the Canadian Telecommunications Association. canadatelecoms.ca/news/canadian-… 1/3 #CRTC #ISED
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