#CustomerExperience @CustExpWorld

The Focus Group creates customer experience events focussed on improving every aspect of corporate interaction with customers and employees. bit.ly/CustExpWorld London, South Africa, Dubai Joined March 2010

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#CustomerExperience @CustExpWorld

5 years ago

If you want to exceed customer expectations, you need to adapt to the new mindset... #CEW2020 #B2C #CustomerExperience #CustomerService

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#CustomerExperience @CustExpWorld

5 years ago

How can you achieve a connected and consistent Customer Experience by utilising Technology? Find out during #CEW2020 Part 4 - Technology, Data & Analytics coming to you as an online event of 90min on 29 Sept. at 10:00 UK London time. #CX #Technology #DigitalTransformation

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#CustomerExperience @CustExpWorld

5 years ago

Happy Heritage Day South Africa!!! How are you celebrating? #CEW2020 #HeritageDay #BraaiVibes

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#CustomerExperience @CustExpWorld

5 years ago

What a great session! We just wrapped up #CEW2020 Part 1 - #Leadership, and would like to thank Willem Gous - The Human Entrepreneur, Tom VAN DER LUBBE, Nic Ray, Brendan Leece and Edgar Spongolts. Great content with relevant references and interesting food for thought :)

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#CustomerExperience @CustExpWorld

5 years ago

Wise words! Happy Spring Day :) #CEW2020 #CX #ContentMarketing

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#CustomerExperience @CustExpWorld

5 years ago

How can you drive value directly from #CX in your B2B organisation? #CEW2020 B2B Part 1 - #LargeB2B will give you the answer along with invaluable guidance and strategies to drive your CX Strategy to success. Register for this online event before 10 Sept. LiC #VirtualEvent

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#CustomerExperience @CustExpWorld

5 years ago

The pandemic has certainly done a fantastic job at highlighting trends and problems when it comes to #EmployeeExperience over the past couple of months. Jo Taylor from Let's Talk Talent recently shared some great insights on the topic. bit.ly/2D5lQja #CEW2020

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#CustomerExperience @CustExpWorld

5 years ago

How does #culture figure into your care plan? Register for the #PX020 Series – Part 1, PX & Culture for Care coming to you as an online event of 90min on 29 Sept. at 10:00 UK London time. #PatientExperience #CulturalTransformation #VirtualEvent #HealthcareProfessionals

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#CustomerExperience @CustExpWorld

5 years ago

Do the leaders in your organisation have the skills they need? Don’t delay! Register for #CEW2020 September Series – Part 1, Leadership coming to you as an online event of 90min on 8 Sept. at 10:00 UK London time. LiC #CX #Leadership #VirtualEvent

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#CustomerExperience @CustExpWorld

5 years ago

Creating the right experience by starting at the core. #CEW2020 #CX #CultureShift #CustomerExperience

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#CustomerExperience @CustExpWorld

5 years ago

When you find suitable candidates, best to hold on to them and grow the talent.

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#CustomerExperience @CustExpWorld

5 years ago

Do you know what to do now, do next and do later to draw value from #CustomerExperience? This session will focus on the specific opportunities and challenges in designing and optimizing CX in the context of large B2B relationships. Learn more and register - LiC