ExperienceLab @ExperienceLab

We are a customer insight and service design agency centred around people and innovation. Human insight brought to life. experience-lab.com London, UK Joined November 2008

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ExperienceLab @ExperienceLab

3 years ago

The ever growing importance of improving #CustomerExperience in the #Utilities sector is discussed in our latest blog out today. 👉experience-lab.com/improving-cust…

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We recently collaborated with the Serco Institute on a new report that explores the measurement of customer satisfaction within government services. Read the full report here: experience-lab.com/serco-institut…

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ExperienceLab @ExperienceLab

3 years ago

Meet Yasmin, a #UX researcher at #ExperienceLab. Since joining the team at the start of the year she’s made a real impact working on #qualitativeresearch and #servicedesign projects. Read her blog: experience-lab.com/a-day-in-the-l…

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ExperienceLab @ExperienceLab

3 years ago

We’re excited to announce that we've been appointed to the Crown Commercial Service's new Digital Outcomes 6 framework. This means that all public sector organisations can now access our specialist #ux #cx services for #digital projects. Read more: lnkd.in/eHp-GCQf

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ExperienceLab @ExperienceLab

3 years ago

We have always been pioneers in our field, working hard to create a world better designed for everyone. In a world that is constantly evolving it is important that we evolve too, so today we’re proud to showcase the new us. experience-lab.com/introducing-th… #ServiceDesign #CustomerInsight

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ExperienceLab @ExperienceLab

5 years ago

'Reporting isn’t the finishing touch on impactful #research. It’s part of the foundation.' This @GoogleDesign article outlines how to tell clear, assertive stories that can motivate product teams to make real changes for the benefit of #users. ⬇️ bit.ly/3aQMHO0

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ExperienceLab @ExperienceLab

5 years ago

How to help your #stakeholders better connect with #users — instead of trying to teach empathy, go further with these three engagement tactics: bit.ly/3ujaXQB Via @dscout.

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ExperienceLab @ExperienceLab

5 years ago

Is a new, revolutionary #UI just around the corner? This @uxdesigncc blog highlights the signs ⬇️ bit.ly/3qz8EXu

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ExperienceLab @ExperienceLab

5 years ago

An interesting article here on how to design your home to foster #productivity — bit.ly/3dwmy8O Via @uxplanet.

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ExperienceLab @ExperienceLab

5 years ago

Attention early-career #UX folks, this helpful article from @jmspool looks at what you should emphasise in your portfolio/interviews ⬇️ bit.ly/2NxmfzO

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ExperienceLab @ExperienceLab

5 years ago

Improving comprehension through intuitive actions: bit.ly/3rTNNOA A helpful article from Ramprakash Ravichandran/@languageismusic/@GoogleDesign.

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ExperienceLab @ExperienceLab

5 years ago

Interesting to look back at this @UIE article about how to achieve 'Effective remote design', written in 2015 by @JimKalbach, given the current circumstances. Click ➡️ bit.ly/3jNBmBn #design #ux #remotework

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ExperienceLab @ExperienceLab

5 years ago

'Don’t make me think' – key learning points for #UX design for the web: bit.ly/3b2ZH29 Article via @interacting.

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ExperienceLab @ExperienceLab

5 years ago

This article from @MiklosPhilips and @CaitriaONeill looks at design psychology and the neuroscience behind awesome #UX, with a few tips for designers to help leverage the power of #neuroscience in order to create great user experiences. Click ⬇️ bit.ly/3pbbmRs

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ExperienceLab @ExperienceLab

5 years ago

Thriving in the face of change — here's four tips for becoming a more resilient #researcher (and person): bit.ly/36WM2Z2 Article via Reema Upadhyaya / @facebook Research.

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Jared Spool @jmspool

5 years ago

Proactive UX research anticipates the critical user experience decisions that a team faces. The team’s UX research effort uncovers sound findings and insights to ensure they make the best possible decisions for their users and customers. medium.com/creating-a-ux-…

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ExperienceLab @ExperienceLab

5 years ago

How Design Sprints became the way #Google—and the world—works: bit.ly/3oZ5T01 Article via @GoogleDesign.

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ExperienceLab @ExperienceLab

5 years ago

WATCH: What’s it like to work at ExperienceLab? Anisha Kanabar, one of our UX Research Consultants, tells us. 🗣 Interested in joining? We’re hiring now — view available roles here: experience-lab.com/jobs/ #LifeAtExperienceLab #UXResearch #usercentreddesign #uxcareer #uxjobs

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ExperienceLab @ExperienceLab

5 years ago

Struggling to convince people in your organisation to take user experience seriously? In this article from @UIE, @jmspool outlines 'a proven method' for showing the value of good #UX. Click ➡️ bit.ly/3p2Xit0