Halogenics Support @Halogenics_Help

Halogenics is now closed for the Christmas break. We will be monitoring the support channels during the holidays, but may take a little longer to respond as we'll be busy playing with our presents and spending time with our families. Wishing you all a happy & safe festive season.

Halogenics will be closed Friday September 29 for the AFL Grand Final Holiday. We will be monitoring support channels if you need assistance

We're experiencing some issues with our Helpdesk server - we're working on it and will be back ASAP. Any emails sent should be processed

We’re closed today for the Labour Day public holiday. We’re monitoring support channels, so ping us via ow.ly/LFjE309PLHt for help.

Release notes are available for the 1101 and 1102 builds: See confluence.halogenics.com/display/GENO/G… and confluence.halogenics.com/display/GENO/G…

It's been quite a week! We've just released both 1101 and 1102 with a fixes for network issues and minor feature updates.

We recommend all our customers disable "App Nap" if they're on Mac OS X 10.9.x "Mavericks" or later. Need help? See confluence.halogenics.com/pages/viewpage…

Happy Australia Day! 🇦🇺 We’re closed today for the public holiday, but will be monitoring support channels (just in case!) Enjoy the day!

We'll re-open on Jan 3rd. We wish you all a happy and safe festive season, and look forward to working with you in 2017. Merry Christmas!

Halogenics is now closed for the Christmas break Don't panic! We're still monitoring support channels and will attend to your requests ASAP

Genotrack build 1100 has been completed and is undergoing testing just in time for the holidays. Release notes at confluence.halogenics.com/display/GENO/G…

Our apologies - any tickets sent will be received as we come back online and we'll respond ASAP.

OK, so it looks like we've managed to knock out our service desk during an upgrade. We're rolling back and will be back online very shortly

Genotrack 1099 has completed testing and will begin deployment in the next couple of days. Release notes are at: confluence.halogenics.com/display/GENO/G…

Our servers are down between now and midnight for scheduled maintenance. Any tickets sent will be processed when things are back online

Halogenics will be closed Nov 1st for the Melbourne Cup Day holiday. If you require assistance, submit a ticket via support.halogenics.com

Halogenics is closed today for the #GrandFinal public holiday in Victoria. We are monitoring support channels for our interstate customers

We seem to have an issue with inbound calls. If you require assistance, please email [email protected] or use support.halogenics.com

Halogenics is closed Monday June 13th for the Queen's Birthday Public Holiday. We will monitor support channels as usual. Enjoy the weekend!

We've moved! Please note that from Monday, May 2nd we are located on Level 20 of 567 Collins Street in the amazing new @Connective_AU office