Housing Ombudsman @HousingOmbuds
We resolve disputes involving tenants and leaseholders of social landlords. Our service is independent and impartial. We do not discuss individual cases here. housing-ombudsman.org.uk England Joined November 2014-
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Only 5 places left! Secure your place on the Centre for Leaning's knowledge and information management virtual classroom on 8th May at 10am. Booking is via the Learning Hub: tinyurl.com/33xnscee #ukhousing
This is a final reminder to apply to join our Resident Panel before applications close on Tuesday. We can't wait to begin work on a wide range of exciting projects with the new panel from June. It is not too late to apply: housing-ombudsman.org.uk/apply #ukhousing
Applications close on 30th April. Please share this post to reach as many residents as possible! Apply today: housing-ombudsman.org.uk/apply #ukhousing
Applications close on 30th April. Please share this post to reach as many residents as possible! Apply today: housing-ombudsman.org.uk/apply #ukhousing
After issuing 7 severe maladministration findings, we ordered Orbit Group to undertake an independent review into the main issues - one of the first uses of new powers we have made to order wider reviews into landlords. View the full report: tinyurl.com/39u4tacr #ukhousing
A great opportunity for landlords to hear about our findings from the Follow up: Spotlight report on noise, the initiatives landlords have adopted, and our recommendations. The FREE webinar will be held online on Wednesday 1 May: tinyurl.com/mwh2z48y #ukhousing
In our Follow up report on noise, 29% of landlords have made changes to their language and communication as a result of our recommendations. Changes include: - shift in language - staff training - working with residents View the full report: tinyurl.com/4ys7wfbu #ukhousing
There's still time to join the Centre for Learning for a landlord forum with Mid Devon Housing and Thirteen Housing Group. With a focus on damp and mould, this session is for member landlords to learn and share good practice in the sector. tinyurl.com/w7uh5yfd #ukhousing
Applications to join our Resident Panel close on 30th April. Please fill in the form if you are interested or share with anyone you think might want to join. We've had so many amazing applications - thank you to everyone who's applied so far. tinyurl.com/yc3utwz8 #ukhousing
Noise is a huge issue for the residents that experience it and can impact their whole lives. Our follow up Spotlight report on noise looks at the positive impact our recommendations have had and the work left to do: tinyurl.com/4ys7wfbu #ukhousing
Noise complaints: hear from Victoria King from @HousingOmbuds on how to better handle noise complaints. She’ll discuss the spotlight report on noise, your responsibilities & how to drive service improvements hqnetwork.co.uk/events/complai… #ukhousing
The key cases highlighted this month relate to our Spotlight report on attitudes, respect and rights. The landlords featured are: - Plus Dane Housing - North West Leicestershire Council - Trident Housing Explore the lessons from these cases: tinyurl.com/49tkwm28 #ukhousing
Join the Centre for Learning for the first landlord forum of 2024 with Mid Devon Housing and Thirteen Housing Group. With a focus on damp and mould, this session is for member landlords to learn and share good practice happening in the sector. tinyurl.com/27utny4a #ukhousing
New report 📢 We have published our first 'learning from severe maladministration report' which highlights cases involving 8 landlords looking at issues from discrimination to staff conduct and lack of adjustments due to vulnerabilities. tinyurl.com/49tkwm28 #ukhousing
Part 2 of our podcast on the latest Spotlight report on attitudes, respect and rights - relationship of equals is out now! You can catch up with all our Centre for Learning podcasts online: tinyurl.com/ycyj39be #ukhousing
Are you a social housing resident in England and aged under 35? We would like you to apply to join our Resident Panel and give a voice to the diverse youth community within social housing. tinyurl.com/yc3utwz8 Please share this post to spread the word. #ukhousing
The Complaint Handling Code became statutory on 1 April 2024 and with it we have updated the Housing Ombudsman Scheme. The new Scheme is available to view on our website now: tinyurl.com/3xzr3w2b #ukhousing
The final Centre for Learning statutory Code webinar is happening tomorrow! It's chance for small landlords and Abbeyfields to have questions answered about the new Code. Online session with unlimited places starts at 2pm on 4 April. Book now: ow.ly/QNmr50Qz9Wh #ukhousing
There's still time to apply to join our Resident Panel. Be the voice of your community and participate in online meetings that shape the service we provide. Apply online: tinyurl.com/u5a9xyn6 Please share this post - we want to reach as many residents as possible! #ukhousing
The Complaint Handling Code becomes statutory from 1 April 2024, meaning landlords will be obliged by law to follow its requirements. Watch our new video that explains what the Code is and how the changes affect landlords and residents. tinyurl.com/y5v6s6r3 #ukhousing
Inside Housing @insidehousing
64K Followers 783 Following Leading monthly magazine for UK social housing. For jobs and training, follow @IH_Careers. Sign up for newsletters: https://t.co/6NuNoeZ4QSTom Murtha. Retired. @tomemurtha
14K Followers 10K Following Don’t wait until it’s too late to tell someone that you love them. A life in social housing. An Honorary Doctorate @UniBirmingham. A Lifetime Achievement Award.Nearly Legal @nearlylegal
31K Followers 2K Following Solicitor. Done housing law since 2006. The Guardian says top 5 for squalor. Legal Aid Housing Lawyer of 2018. ‘Not an academic authority’ - Judge Carr.Peter Apps @PeteApps
25K Followers 3K Following Inside Housing + freelance elsewhere. Author of Orwell Prize winning Show Me The Bodies - How We Let Grenfell Happen. https://t.co/3MjBC9cXb4Daniel Hewitt @DanielHewittITV
46K Followers 3K Following Investigations Editor @itvnews. RTS Specialist Journalist of the Year 2022 & 2024. AIB Best Documentary 2022. 2x Orwell Prize nominee. #wba fanPhil Murphy @HRRBFireSafety
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13K Followers 7K Following Grumpy old feminist | board member @saffronhousing |Vice-Chair @LabourHousing |Chair @TpasEngland |co-founder @4socialhousing my views OBVSJack Simpson 💚 @JSimpsonjourno
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6K Followers 389 Following Regulating registered social housing providers in England. We are unable to discuss cases here. Please contact [email protected] or call 0300 124 5225National Housing Fede.. @natfednews
43K Followers 10K Following The National Housing Federation represents the work of housing associations and campaigns for better housing. This account is monitored Monday-Friday 9am-5pm.SHAC @SHAC_Action
4K Followers 5K Following We're a grassroots campaign aiming to improve the lives of those who live in housing association homes and reduce the commercialisation of the sector.Chartered Institute o.. @CIHhousing
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5K Followers 4K Following Lift weights & tweet things. Housing professional, feminist. Lapsed egg chaser. Lapsed blogger. Former Chair of @CIHFutures. YIMBY. All views my own blah, blah.Aileen Evans CIHCM @Bushbell
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649 Followers 1K Following Working in Social Housing. Interested in equality, social justice, and everything football!Dollar Name Club @dollarnameclub
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0 Followers 11 FollowingBerry Brook Homes @Berrybrookhomes
56 Followers 42 Following We provide rented housing at lower than market rate for local people in Wokingham whose financial circumstances warrant this below market average.KC | Leasehold Proper.. @leasedbykc
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80K Followers 2K Following The landlords’ Landlord - Tearing the singlets of Housing Providers across the U.K. and more 🇬🇧🧏🏽♂️ Email: [email protected]Inside Housing @insidehousing
64K Followers 783 Following Leading monthly magazine for UK social housing. For jobs and training, follow @IH_Careers. Sign up for newsletters: https://t.co/6NuNoeZ4QSTom Murtha. Retired. @tomemurtha
14K Followers 10K Following Don’t wait until it’s too late to tell someone that you love them. A life in social housing. An Honorary Doctorate @UniBirmingham. A Lifetime Achievement Award.Nearly Legal @nearlylegal
31K Followers 2K Following Solicitor. Done housing law since 2006. The Guardian says top 5 for squalor. Legal Aid Housing Lawyer of 2018. ‘Not an academic authority’ - Judge Carr.Peter Apps @PeteApps
25K Followers 3K Following Inside Housing + freelance elsewhere. Author of Orwell Prize winning Show Me The Bodies - How We Let Grenfell Happen. https://t.co/3MjBC9cXb4Daniel Hewitt @DanielHewittITV
46K Followers 3K Following Investigations Editor @itvnews. RTS Specialist Journalist of the Year 2022 & 2024. AIB Best Documentary 2022. 2x Orwell Prize nominee. #wba fanPhil Murphy @HRRBFireSafety
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13K Followers 7K Following Grumpy old feminist | board member @saffronhousing |Vice-Chair @LabourHousing |Chair @TpasEngland |co-founder @4socialhousing my views OBVSJack Simpson 💚 @JSimpsonjourno
9K Followers 3K Following // Business Reporter at The Guardian covering trade // 'Highly Commended' at British Journalism Awards '22 and Orwell Prize '22. DMs open for tipsVicky Spratt @Victoria_Spratt
29K Followers 6K Following Housing correspondent @theipaper Writer @ all over Orwell Prize finalist 2023 Author of TENANTS @ProfileBooks 2022 Please do get in touch with stories.Regulator of Social H.. @RSHEngland
6K Followers 389 Following Regulating registered social housing providers in England. We are unable to discuss cases here. Please contact [email protected] or call 0300 124 5225National Housing Fede.. @natfednews
43K Followers 10K Following The National Housing Federation represents the work of housing associations and campaigns for better housing. This account is monitored Monday-Friday 9am-5pm.Chartered Institute o.. @CIHhousing
38K Followers 3K Following The Chartered Institute of Housing (CIH) is the professional body for people who work in housing, with members worldwideLara Oyedele #blackli.. @LaraOyedele
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134K Followers 715 Following We are levelling up the UK, regenerating towns and high streets and supporting communities across the country.Aileen Evans CIHCM @Bushbell
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5K Followers 4K Following CEO, @elimhousing, Expert Adviser @housingombuds Board @weareconnexus Member @hsa_uk Astrophysicist. @nclslumni blogs @cratuscomm alderman @bristolcouncilKate Henderson @KateNHF
11K Followers 994 Following Chief Executive of the National Housing Federation @natfednewsPlaceShapers @placeshapers
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262K Followers 3K Following MP for Surrey Heath | Secretary of State @luhc | Promoted by Michael Gove of Curzon House, Church Road, Windlesham, Surrey, GU206BHNorfolk County Counci.. @NorfolkCC
58K Followers 2K Following Hello, #Norfolk County Council here. We tweet about things that are important to people who live and work in Norfolk. Monitored 9am-5pm weekdays (not bank hols)Luke Tryl @LukeTryl
14K Followers 3K Following UK Director @Moreincommon_, Previously Director @TheNSN, @Ofstednews & DfE SpAd 🏳️🌈🇺🇦bpha @tweet_bpha
2K Followers 762 Following A leading provider of affordable homes from Oxford to Cambridge based in Bedford. Manage your account: https://t.co/YaAxF8K3jh. Tweets monitored 9am-5pm Mon-Frilan Byrne MP @IanByrneMP
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8K Followers 5K Following Writer, editor, feminist. Deputy editor at Inside Housing. she/her. Open for commissions.South Norfolk Council @SNorfolkCouncil
5K Followers 1K Following South Norfolk Council is a local government authority in Norfolk, England. Twitter enquiries will be answered Monday to Friday, between 9am and 5pm.Broadland District Co.. @BroadlandDC
5K Followers 896 Following Broadland District Council based in Norfolk, East of England. We respond during working hours 9am-5pm Monday to Friday (not bank hols).Warwickshire County C.. @Warwickshire_CC
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311K Followers 4K Following Labour MP for Wigan ❤️ Shadow Cabinet Minister for International Development. Constituent? Please email and we will get back to you as quickly as we can ❤️West Midlands Combine.. @WestMids_CA
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2.3M Followers 275 Following Prime Minister of the United Kingdom 🇬🇧 @Conservatives leader. MP for Richmond (Yorks).Suffolk CC @suffolkcc
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7K Followers 3K Following Chief Executive @crisis_uk. UK rep for @FEANTSA. Chair of @ldnyouththeatre. MBE. Spurs fan.Brian Robson @BrianR0bson
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16K Followers 4K Following Interact | Inform | Influence The only cross-sector, public & private #ukhousing industry membership body representing 150+ organisations. RT ≠ endorsementAnthony Strzalek @a_strzalek
3K Followers 4K Following Communications Coordinator at MHS Homes (@mhshomes) and Founder of @NewsinBeckenham. Tweets/retweets my own. 💙Canterbury 💙Medway 💙Kent 💙NHSNatalie Elphicke MP @NatalieElphicke
8K Followers 977 Following MP for Dover & Deal. [email protected] - Promoted by Natalie Elphicke of 54 The Strand, Walmer CT14 7DPMy Space Housing @myspacehousing
629 Followers 1K Following My Space is a charitable housing association that supports vulnerable adults across the NW, NE and Midlands. #socialhousing #startsathomeThe Meteor @mcrmeteor
6K Followers 1K Following Manchester's non-profit independent media co-operative. News | investigation | culture | social justice. Democratise the media: https://t.co/Gd0UVntL45The Bureau Local @bureaulocal
13K Followers 2K Following The Bureau Local is a collaborative, investigative journalism network in the UK. Part of @TBIJ, we tell stories that matter to communities.Newtide Homes @MyNewtideHome
343 Followers 122 Following We’re Newtide Homes! We provide homes and create sustainable communities 🏠 Social checked weekdays. For anything urgent, give us a call on 0808 168 4555 📞HousingTDC @HousingTDC
102 Followers 264 Following News, advice and signposting. More than bricks and mortar. Tweets 9 to 5 weekdays. https://t.co/eqe6mClacb Rules: https://t.co/BBJ80of3nhAffordable Housing Co.. @AHC_Housing
2K Followers 2K Following An independent commission into housing affordability, comprised of 15 leading players from across the housing world and chaired by Lord Best.Clare Powell @ClarePHousing
1K Followers 771 Following 30 years+ in social housing. Former Chair CIH Policy Advisory Committee. Freelance strategic policy, working for Tpas and others. Views my own.Hilldale HA @HilldaleHA
82 Followers 156 Following We are a specialist Housing Association. The sole purpose of our existence is to provide high quality housing to people who need additional support.Pivotal Homes Group @PivotalGroupUK
111 Followers 125 Following Since 1999, we’ve been at the forefront of creative supported housing. We support vulnerable adults with accommodation appropriate to their needs.Eldonian CBHA @eldonians
31 Followers 7 Following The Eldonian Community-Based Housing Association (CBHA) is a registered social landlord providing affordable social housing in the Vauxhall area of Liverpool.ForHousing @ForHousing
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865 Followers 480 Following We're Honeycomb Group, and we're championing happy homes across Staffordshire and its surrounding areas.Babergh District Coun.. @BaberghSuffolk
9K Followers 483 Following News, information and more from Babergh District Council. Our Twitter account is monitored Mon-Fri 9am to 5pm. https://t.co/XnYAqO65ZQMid Suffolk District .. @MidSuffolk
7K Followers 424 Following News, information and more from Mid Suffolk District Council. Our Twitter account is monitored Mon-Fri 9am to 5pm. https://t.co/EqNvlJmSk9Easy Housing Associat.. @AssociationEasy
9 Followers 1 Following Saving people from sleeping rough and providing support in finding their own private housing.Abri @abrigroup
1K Followers 1K Following Creating communities and empowering lives across the south #WeAreAbri Tweets are monitored 9-5pm, Monday - Friday. Call 0300 123 1567 for urgent issues.Karibu Community Home.. @karibuchomes
44 Followers 47 Following Customers’ voices at the heart of everything we doHexagonHousingAssocia.. @HousingHexagon
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2K Followers 2K Following Voice of the CIH Regional Board in the North West. Tweets may not represent CIH opinion or policy. For information on the NW tweet us or send a direct message.More than Homes @MorethanHomes
283 Followers 437 Following More than Homes: The social housing sector's national campaign to respond to the increased demand on food banks in our communities as a result of COVID-19Wendy Hayhurst @WendyHayhurst
1K Followers 470 Following CEO of the National Community Housing Industry Association (CHIA) after 30 plus years in the truly affordable housing sector. Tweets are my own.🏠 Today, we're continuing our workshops with the @HousingOmbuds looking at how human rights can be used in housing regulation. 🔎 Read more about the programme: buff.ly/4906lC0
April's public sector blog is here! 💠Latest insights from @HousingOmbuds 💠Exciting developments in our partnership with @CityWestminster 💠Upcoming public sector events, meet us live! 💠Book recommendation: @JohnWSeddon govmetric.com/post/latest-in… #publicsectornews
Landlords set out swathe of changes following Ombudsman’s Spotlight report on noise. Landlords set out swathe of changes following Ombudsman’s Spotlight report on noise housing-ombudsman.org.uk/2024/04/16/cha… #noise #housing @HousingOmbuds
.@HousingOmbuds has released its latest report, evaluating the impact of the Spotlight report on noise complaints. Access the Ombudsman's Centre for Learning, designed to equip landlords with the knowledge and tools derived from the report's findings. housing-ombudsman.org.uk/centre-for-lea…
We have published our evaluation into the Spotlight report on noise complaints, finding that 60% of landlords who responded have self-assessed against the recommendations and are implementing an action plan. View the full report: tinyurl.com/bdcvp5rh #ukhousing
There's still time to apply to join the @HousingOmbuds next Resident Panel and help make sure tenants’ views are heard 🏡 Make sure to submit your application by April 30th 👇 housing-ombudsman.org.uk/2024/03/06/omb…
Residents can be part of the @HousingOmbuds vision to embed a positive complaint handling culture across the sector and make sure residents’ views are heard. Applications close on 30 April 2024. Join here: housing-ombudsman.org.uk/residents/resi… #getinvolved #socialhousing #haveyoursay
Residents can be part of the @HousingOmbuds vision to embed a positive complaint handling culture across the sector and make sure residents’ views are heard. Applications close on 30 April 2024. Join here: housing-ombudsman.org.uk/residents/resi… #getinvolved #socialhousing #haveyoursay
Applications are open to join @HousingOmbuds Resident Panel. The @HousingOmbuds wants as many residents as possible to 'Be the voice of your community and participate in online meetings that help shape the service we provide.' Apply online: tinyurl.com/2dk6rmzx
The April issue of HQM is out & features @hannahfearn, @neil_merrick, @KeithCooper1973, @DodsworthKate, @PeterFBrown, @HousingOmbuds, @taff_Helen, @DavidPierpoint7, @Advancetweets & more hqm.hqnetwork.co.uk #ukhousing
An independent review into Orbit Group’s handling of damp and mould has highlighted shortcomings in its technical expertise and systems for handling complex cases, making 15 recommendations for improvement overall. housingdigital.co.uk/orbit-group-mu… #ukhousing @HousingOmbuds
Yesterday's indoor air quality reception hosted with @HealthAPPG & chaired by @BarrySheerman convened expert stakeholders to identify key priorities for gvt & stakeholders to promote clean air at home & promote preventative health. #CleanAirAtHome #HealthyHomes
A Spotlight report on noise complaints has led to well over half of social landlords implementing changes to the way they deal with such cases, the Housing Ombudsman has found. housingdigital.co.uk/ombudsman-find… #ukhousing @HousingOmbuds
🎤 Our first speaker of the afternoon, Verity Richards, Head of Services @HousingOmbuds, is diving into the new Complaint Handling Code and what it means for landlords. #acuityconference #socialhousing #complaintshandling
Find out more about how 60% of landlords are implementing the recommendations in the Ombudsman's Spotlight report on noise.
We have published our evaluation into the Spotlight report on noise complaints, finding that 60% of landlords who responded have self-assessed against the recommendations and are implementing an action plan. View the full report: tinyurl.com/bdcvp5rh #ukhousing
The Housing Ombudsman has published its evaluation into the Spotlight report on noise complaints. View the full report to find out the recommendations they have made and how landlords are implementing them.
We have published our evaluation into the Spotlight report on noise complaints, finding that 60% of landlords who responded have self-assessed against the recommendations and are implementing an action plan. View the full report: tinyurl.com/bdcvp5rh #ukhousing
Noise complaints: hear from Victoria King from @HousingOmbuds on how to better handle noise complaints. She’ll discuss the spotlight report on noise, your responsibilities & how to drive service improvements hqnetwork.co.uk/events/complai… #ukhousing
@HousingOmbuds A great opportunity to make a difference 🤝
The failings of eight social landlords are highlighted in the Housing Ombudsman’s first report under its new approach to sharing learning. housingdigital.co.uk/message-of-sev… #ukhousing @HousingOmbuds
💬 Applications are now open for residents to join the @HousingOmbuds Resident Panel. Share your views and help shape the service 👇 housing-ombudsman.org.uk/apply
I recently had the pleasure of recording a podcast for the @HousingOmbuds. Listen to me talk about landlord good practice following a severe maladministration finding and find other examples of good practice: housing-ombudsman.org.uk/centre-for-lea…