Scott Dunn @ITSolutionsATL

IT Solutions sales guy living, working and sometimes playing in the Atlanta area. Looking to network globally with like minded individuals! Tweets are my own. genesys.com Atlanta, GA Joined October 2013

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Scott Dunn @ITSolutionsATL

2 hours ago

Can't join us at #Xperience25? Wherever you are in the world, this is your moment to experience what’s next in CX. Reserve your spot and stream it from anywhere: gsys.cx/4geZOIX

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Scott Dunn @ITSolutionsATL

3 days ago

Getting ready for #Xperience25 the only way I know how: with the playlist cranked up 🎶 Give it a listen and get ready for the Music City: gsys.cx/4neeFpf

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Scott Dunn @ITSolutionsATL

a week ago

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Scott Dunn @ITSolutionsATL

a week ago

Building customer trust isn’t about checking boxes. It’s about creating secure experiences that feel effortless. Compliance plays a bigger role in CX than most people realize. Read the full blog to find out more! sprou.tt/1ZWhUzNPpDT

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Scott Dunn @ITSolutionsATL

a week ago

sprou.tt/1s0nkj1fMBT

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Scott Dunn @ITSolutionsATL

2 weeks ago

I’ve seen how quickly customer expectations change. What used to be a call center is now a loyalty engine. The difference is clear: cloud-native platforms, AI in the flow of work, and smarter data. It’s exciting to watch CX evolve. Find out more: bit.ly/3JjhgzP

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Scott Dunn @ITSolutionsATL

2 weeks ago

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Scott Dunn @ITSolutionsATL

2 weeks ago

This year's keynotes at #xperience25 will bring big agentic AI insights, roadmaps, and exec insights from Genesys leaders. Can't join us in Nashville? Reserve your spot to access the live stream: gsys.cx/4oQrGqW

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Scott Dunn @ITSolutionsATL

3 weeks ago

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Scott Dunn @ITSolutionsATL

3 weeks ago

#Xperience25 will be here before we know it! If you still haven't registered, it's not too late. Grab your seat to the CX+AI event of the year, hosted by Genesys! gsys.cx/4nXAgUh

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Scott Dunn @ITSolutionsATL

4 weeks ago

Curious how WhatsApp fits into outbound strategy? This blog breaks it down and why it matters more for human conversations. sprou.tt/1dwWQQ5jx7F

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Scott Dunn @ITSolutionsATL

4 weeks ago

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Scott Dunn @ITSolutionsATL

4 weeks ago

Planning ahead just got easier. Great read on how AI can help contact centers staff smarter, not harder - and keep teams happy in the process. sprou.tt/1f6adSLc7MC

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Scott Dunn @ITSolutionsATL

4 weeks ago

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Scott Dunn @ITSolutionsATL

4 weeks ago

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Scott Dunn @ITSolutionsATL

4 weeks ago

At #Xperience25, our customers are taking center stage to share how Genesys Cloud + AI is helping them deliver smarter, more human experiences. Excited to hear from #CX leaders at Xperience representing what's possible. Join us: gsys.cx/4l4U9py

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Scott Dunn @ITSolutionsATL

a month ago

At Genesys, we believe great customer experiences don’t happen by accident — they’re orchestrated. See how Genesys breaks down the 6 Levels of Experience Orchestration — from basic automation to agentic AI: gsys.cx/3HmzQGm

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Scott Dunn @ITSolutionsATL

a month ago

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Scott Dunn @ITSolutionsATL

2 months ago

Managing compliance manually isn't scalable. With regulations evolving rapidly, organizations need real-time access to documentation, transparency into AI models, and tools that support due diligence. This blog dives into how to get there. 🔗 bit.ly/4lBeFiO