Legal Ombudsman @Legal_Ombudsman
We're here to help resolve service complaints about regulated lawyers in England and Wales. We're free, independent and fair. legalombudsman.org.uk England and Wales Joined November 2010-
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Followers13K
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One of our roles is overseeing the Board of the @Legal_Ombudsman. We are recruiting a legal professional to join the Board and help advance its mission of improving customers’ experience of the Ombudsman service. Find out more: wig.co.uk/external-vacan… #ReshapingLegalServices
Mr G thought he was getting a free legal consultation, but then got a bill for £400. We decided the legal provider hadn’t been clear and they waived the fee. Read more case studies in our updated guidance at: bit.ly/3FO6f4a
Do you have questions about the Legal Ombudsman, our role and approach? Take a look at the FAQs on our website for some quick answers and links to more resources for legal providers: bit.ly/3TreYjn
Great to be at @CostsLawyers annual conference today, meeting the profession and sharing our experience of good client care letters. We’ve published detailed guidance on avoiding complaints about costs – which applies across different areas of law: bit.ly/3wcqFmq
Interested in how the Legal Ombudsman is run? Read more about our governance on our website, as well as the latest updates from our board, the Office for Legal Complaints: bit.ly/3x0Uvdw
Looking for updates from us? Sign up to our newsletter, LeO News, to hear about our latest news, events and resources. Just share your email at the bottom of our website: bit.ly/3ve67tn
The Legal Ombudsman provide important #consumer support for England and Wales with key information available in Welsh / Cymraeg. #AccesstoJustice #CRL #Wales
The Legal Ombudsman provide important #consumer support for England and Wales with key information available in Welsh / Cymraeg. #AccesstoJustice #CRL #Wales
Alongside our business plan, we’ve published a new strategy for 2024-27. We want to be a leading and trusted ombudsman service, where every complaint helps drive better legal services. Read the full strategy at: bit.ly/49jvN5z
Our service covers both England and Wales. Did you know the key information on our website is available in Welsh? This includes our guide to what we do and how we can help: bit.ly/2H2R9e8
Happy St George's Day to all our colleagues and everyone celebrating across England. #StGeorgesDay
Did you know our website features BrowseAloud, so you can listen to it instead of reading it? Find out more at: bit.ly/436kew7
If you’re a legal service provider, take a look at the wide range of resources on our website. From good-practice guidance to information about our webinars, it’s all aimed at helping you understand the LeO process and resolve and prevent complaints. bit.ly/43x3xLO
If you’re a legal provider handling complaints, our free technical advice desk is here to help you. If you’ve got questions about how to resolve a complaint fairly, or prevent it arising, why not get in touch? Find out more: bit.ly/43x3i3m
Did you know our website features BrowseAloud, so you can listen to it instead of reading it? Find out more at: bit.ly/436kew7
Are you a legal provider trying to resolve a complaint? Our case studies highlight examples of our approach to investigating different issues, and the outcomes we reached and why: You can read them at bit.ly/3MRT86u
Have you ever been surprised at a bill? Around one in ten complaints we receive centre on cost of legal services. Our updated guidance bit.ly/3FO6f4a explains how legal providers can prevent complaints.
Do you work in legal services and resolve customer complaints? Our website can help you understand what to expect when a complaint is referred to LeO: bit.ly/44dsJ9D
Did you know we publish data about the decisions made by our ombudsmen? Visit our website to see the latest information – including which legal providers the decisions involved and whether we told them to take action: bit.ly/3vmcnzg
We want to do more to help legal providers improve their complaints handling – to make sure everyone gets a good experience if they raise questions or concerns. Read about how we’ll do this at: bit.ly/43Nhaq5
It’s important people know we’re here and how we can help. Our new strategy and business plan explain how we’ll raise our profile and promote understanding of what we do. Read more at: bit.ly/43Nhaq5
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The Legal Ombudsman provide important #consumer support for England and Wales with key information available in Welsh / Cymraeg. #AccesstoJustice #CRL #Wales
Our service covers both England and Wales. Did you know the key information on our website is available in Welsh? This includes our guide to what we do and how we can help: bit.ly/2H2R9e8
@BhamLawSociety @Legal_Ombudsman @BCLLegal So well deserved, Laura!
Moving on to our In-House Lawyer of the Year award sponsored by @BCLLegal with shortlisted from Henderson & Jones, @Legal_Ombudsman and @WMPolice #2024LegalAwards
Congratulations Laura from @Legal_Ombudsman. You've won In-House Lawyer of the Year 2024, sponsored by @BCLLegal #2024LegalAwards
We are delighted to announce the appointment of Georgina Philippou as a new lay member of the Office for Legal Complaints. Read more: legalservicesboard.org.uk/news/lsb-annou…
💻 Embracing the new normal! While many have returned to the office, virtual communication is still thriving. 🌐 Check out these timeless tips to improve virtual communication: ombuzz.blog/two-keys-to-vi… #VirtualCommunication #WorkFromAnywhere #ThrowbackThursday #TBT
Please note that from 22 January 2024, #LeO are changing their postal address. #Lawfirms should ensure that any in-house documentation is updated with the correct details before this date. Find out more - tinyurl.com/53zhhrp6 #legal #consumers #CRL @Legal_Ombudsman
The @Legal_Ombudsman has released an updated version of its view on good costs service. Around one in ten complaints referred to LeO are about cost. The updated guidance outlines the three key principles which underpin LeO’s position: bit.ly/47Z2W6J
Hot off the press with new BELSNER guidance. An essential read for everyone. legalombudsman.org.uk/information-ce…
We celebrated Black History Month with talks from our colleagues who shared their personal experiences of their culture, history, and what it's like to be Black and British. We also shared dishes which celebrated African and Caribbean heritage #blackhistorymonth
Great to speak at our panel session at @legalwales Conference on behalf of @sra_solicitors alongside Richard Orpin, @LSB_EngandWal and Jason Chapman, @Legal_Ombudsman. Chaired by @briefoverview. Grateful to all those that attended. #legalwalesnews
We're celebrating Black History Month 2023 - and this year's theme 'Saluting our Sisters' - with activities honouring #BlackHistory and the vital roles Black women have played throughout history. #bhm2023 #BlackHistorymonth #edi
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For #BlackHistoryMonth 2023, our theme is "Saluting our Sisters". Honouring the vital roles black women have played in history, from literature and music to politics and healthcare. Introducing our BHM Resource Pack ORDER today! #tuc #schools #Education blackhistorymonth.org.uk/article/sectio…
In our next session of the day, Simon Williams of @Legal_Ombudsman and Josh Bates of @oconnors_law discussed compliance post Belsner, how LeO is dealing with complaints and how to ensure your arrangements with CMCs are FCA compliant. #PIFutures
We’re delighted to be in Cardiff today, meeting people from across the profession in Wales, including @CardiffLaw, & legal academics from @cardiffmet. We are visiting @SpeakeasyLaw & meeting members from The Law Council of Wales. We look forward to collaborating. #LSBinWales
Would you like to be our Boardroom Apprentice? Applications for the UK Boardroom Apprentice Programme for 2024 are officially open. To find out more, go to boardroomapprentice.com/legal-services… #GetOnBoard @BoardAppr
Join us for a live webinar and discussion on Tuesday, 19 September 2023, 12.30pm, about our latest research on levels of innovation and use of technology in law firms. Find out more and register to attend: reshapinglegalservices.org.uk/2023/09/06/sig…
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