Northern Ireland Public Services Ombudsman (NIPSO) @NIPSO_Comms
The Northern Ireland Public Services Ombudsman (NIPSO) investigates complaints against providers of public services in Northern Ireland. nipso.org.uk Belfast, Northern Ireland Joined March 2016-
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We had a really useful session today with the Housing Executive @nihecommunity Discussed the importance of good complaints handling, the value of early resolution, and how information from complaints can be used to improve services. nipso.org.uk/service-provid… #ComplaintStandards
Looking for a new challenge? Our Investigating Officers analyse information, propose findings and write detailed reports. We recruit people from the private and public sectors, including those with a research or policy background. Find out more at: nipso.org.uk/jobs
We deal with complaints about nursery, primary, and secondary schools in Northern Ireland. We also investigate complaints about colleges and universities. If you think you or your child have been treated unfairly, read how we can help at: nipso.org.uk/make-complaint…
📢 New Job Alert Would you like to help us deliver our vision of making a positive difference to people and public services in NI? You may be interested in our new Finance & Corporate Services Manager vacancy, click here to find out more: nipso.org.uk/jobs
A woman whose father died in Causeway Hospital complained that staff should have monitored him more closely. She also asked why the Northern Trust did not carry out an investigation into the circumstances of his death. Read our investigation report at: nipso.org.uk/our-findings/s…
Do you have an unresolved complaint about a government department? We may be able to investigate. We are independent, so do not take sides. If we find the department treated you unfairly we will explain how it can put things right. nipso.org.uk/make-complaint…
We are the ombudsman for public services in Northern Ireland. Get in touch if you have an unresolved complaint about a public body. Our service is free. nipso.org.uk #healthcare #education #government #housing #complaints
Making a complaint can feel daunting, but your feedback can lead to positive change. We encourage all public bodies to value complaints and use them to help improve services. Read about our work to standardise complaints handling in the public sector at: nipso.org.uk/service-provid…
Our latest Bulletin provides handy summaries of our most recent work, and gives links to further information. Read about our patient safety conference, about two investigations into complaints about Health Trusts, and for tips on good record keeping: nipso.org.uk/nipso/latest/q…
Important issue and one where there is room for improvement. @NIPSO_Comms and @MargaretKellyNI have included comments on this issue in her reports . Open and early communication about escalation in care and ceiling of care with patients and families is essential .
Important issue and one where there is room for improvement. @NIPSO_Comms and @MargaretKellyNI have included comments on this issue in her reports . Open and early communication about escalation in care and ceiling of care with patients and families is essential .
Last year we published our investigation report into this issue. We found that too many patients are given little or no information once a healthcare referral has been made. We called on all agencies involved to address the problem: nipso.org.uk/our-findings/s…
Last year we published our investigation report into this issue. We found that too many patients are given little or no information once a healthcare referral has been made. We called on all agencies involved to address the problem: nipso.org.uk/our-findings/s…
Our discussions in Breakout 4 concerned Health Inequalities & Patient Safety. Thank you to Prof @OwenBarr13 & Graham Mockler @prof_standards for sharing on the topic, and encouraging us to critically reflect on opportunities to reduce the health inequality gap.
Implementing an Effective Learning Culture is the key to ensuring where recommendations have been made, these can be successfully actioned and embedded. Imparting their expertise on the topic, we had Prof @AnnetteBoaz and Deputy Ombudsman @SeanGlenann leading Breakout 3.
Breakout 2 focused on Designing Patient Safety Centred Systems and we were delighted to have the expertise of Prof @doclourda & Kieran McAteer from @healthdpt & @helenh49 CEO of Patient Safety Learning. Great to discuss how our systems can best serve the needs of service users.
We were delighted to host 4 breakout sessions focusing on the key themes of patient safety. Thank you to Dr Peter McBride and Dr @GabrielScally for their contribution to Breakout 1 ‘Building an Open and Just Culture’ which is key to ensuring learning can be shared and effected.
Huge thanks to Tony Dysart, Senior Lead Clinician @PHSOmbudsman for leading our staff training session on vicarious trauma. Some very useful discussions on ways of working and the importance of supporting colleagues.
We are delighted to host colleagues from across the UK and Ireland for the latest meeting of the Public Services Ombudsman Group. A great forum to discuss common areas of interest. @LGOmbudsman @OfficeOmbudsman @OmbudsmanWales @SPSO_Ombudsman @PHSOmbudsman @OmbudAssoc
Many thanks to the Health Minister @healthdpt for opening our Patient Safety Conference this morning.
Many thanks to the Health Minister @healthdpt for opening our Patient Safety Conference this morning.
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#TeamPCC attended the @NIPSO_Comms conference today which focused on Patient Safety and Public Trust. A conference report to highlight key discussion points and suggestions for improvements will be published by NIPSO➡️nipso.org.uk
Sir Robert Francis tells @NIPSO_Comms conference on patient safety that inquiries are there to find out what happened and what’s gone wrong. Accountability is not about “putting a head on a spike” but more explaining what happened & admitting when things go wrong. @BBCNewsNI
Great to hear the keynote address from Sir Robert Francis. We must continue to strive to deliver safe and effect care for all our patients.
Thanks to @NIPSO_Comms for the focus on Patient Safety & Public Trust - no one better than Sir Robert Francis KC to kick off - building in safety / designing out avoidable harm / listening / reconciling / looking after our staff !
Very pleased to be at the @NIPSO_Comms event today, particularly struck by their call for a simple, straightforward and compassionate complaints system for all public bodies. This should also be able to identify where those cases involve a crime.
‘Best leaders are out of office, talking to patients and staff, visibly welcoming what they hear & getting back to them.’ Sir Robert Francis at the @NIPSO_Comms conference on putting #patientsafety at the heart of healthcare
NI Ministerial commitment to #patientsafety for a more patient centred healthcare system with a welcoming listening culture, to patients and staff, at the heart of healthcare system design and delivery - without fear - a culture change @NIPSO_Comms @ptsafetylearn
The Post-mortem: There's plenty more news and analysis about the Horizon scandal in the new Eye. Plus loads of other jokes and journalism.
Final day of @NIPSO_Comms engagement at Freshers Events, this time with @UUSU_Reps Magee. We're on Insta too at nipso_comms please give us a follow 👇
📢Exciting day at the NIAO Office! 🏢Today, at the Regulation and Oversight Forum, chaired by C&AG @Dorinnia4, we're joined by representatives from @NIPSO_Comms @RQIANews @CharityCommNI @CJININews @CVOCNI @ICOnews & @PatientClient. Collaboration and oversight in action! 🤝
Super day celebrating Belfast Pride with @NIPSO_Comms colleagues #BelfastPride
Many thanks to Michaela from @NIPSO_Comms for visiting our office this morning to highlight the valuable services that NIPSO offer. 🗣NIPSO empowers people, giving them a voice. ℹ️They offer free, independent investigations of unresolved complaints to improve public services.
Really informative and engaging session. So much more we all need to do in this area so was great to share ideas and learn from others. Well done @NIPSO_Comms @chrisoagill @NCreutzfeldt 👏👏👏
Today we're exploring how best to support vulnerability in people accessing public services. The workshop brings together those with experience of supporting individuals, including public services, the voluntary service, and advocacy bodies. @NCreutzfeldt @chrisoagill @NICVA
Really interesting presentation from @NIPSO_Comms on the Own Initiative Follow Up Report on PIP today at Law Centre NI. Attendees have completed a feedback survey on adviser experiences and agreement to share this more widely via colleagues within @AdviceNI before sharing results
First of the breakout sessions at #NIFHA23 @NIFHA with Marie Louise Lowry @edglegal and Olga McCloy @NIPSO_Comms discussing the importance of having clear and robust complaints procedure and a well documented process for handling complaints.
We were pleased to work with NIPSO to make their report about PIP and the Value of Further Evidence into an easy read. You can see the full report, executive summary or easy read by following this link tinyurl.com/mvxwjjas 💕TILII Translates NIPSO_Comms @arcnidirector
An inspiring line-up to discuss #PublicSectorComplaintsWM hearing from 3 Ombudsman Services, Rob Beherens CBE @PHSOmbudsman Rosemary Agnew @SPSO_Ombudsman Margaret Kelly @NIPSO_Comms and latest insights from Jo Causon @instituteofcs Chaired by Prof Richard Simmons @StirUni
Our next panel Kate Hinder from @BITC, Marie Haggett from @PrincipalityBS, Claire Atherton from @AskNationwide focused on building menopause friendly workplaces #MenopauseSI
@NIPSO_Comms @PHSOmbudsman @PPR_Org @allianceparty An absolute privilege to learn first-hand of the lived experiences of asylum seekers in Northern Ireland today. Thank you for re-telling what you have been through. @PHSOmbudsman @the_ioi @ajc_justice @uk_aji
It was a privilege today to meet with asylum seekers and their families as they shared their experiences with both ourselves and the @PHSOmbudsman @RobBehrens1884. Thanks to Anaka Collective, @PPR_Org and @allianceparty for organising.
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