Scottish Public Services Ombudsman @SPSO_Ombudsman
The Scottish Public Services Ombudsman considers complaints about public services and shares learning to drive improvement in services and complaints standards spso.org.uk Joined October 2012-
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Rosemary Agnew, Scottish Public Services Ombudsman, will give evidence this morning as part of a wider inquiry by the Finance and Public Administration Committee in to proposals to increase the number of Parliamentary bodies or Commissioners. Watch here: scottishparliament.tv
Rosemary Agnew, Scottish Public Services Ombudsman, will give evidence this morning as part of a wider inquiry by the Finance and Public Administration Committee in to proposals to increase the number of Parliamentary bodies or Commissioners. Watch here: scottishparliament.tv
🔎 Did you know? We have a section on our website dedicated to Frequently Asked Questions when making a complaint to the SPSO, including how we decide cases, our rules and powers and much more. Check out the full list on our website here: spso.org.uk/faq-page #FAQ #SPSO
Rosemary Agnew, Scottish Public Services Ombudsman @SPSO_Ombudsman will be discussing freedom of information and the broader accountability context. Find out more here tinyurl.com/yc39ydrp. Book your place and get 3 for 2. #FOI #FreedomOfInformation
Our next Complaints Investigation Skills sessions will run on Monday 3 and Tuesday 4 June 2024. This training is aimed at staff who investigate complaints at stage 2 of the Model Complaints Handling procedure. Find out more and book on our website here: spso.org.uk/training-cours…
🚨 Deadline tomorrow! Our Complaints Reviewer vacancy closes tomorrow, Wednesday 24 April 2024, at 2pm. The role is key in our work, analysing and resolving complaints across a wide range of sectors. Details of application can be found on our website: spso.org.uk/vacancy-compla…
Rosemary Agnew, Scottish Public Services Ombudsman @SPSO_Ombudsman will be discussing freedom of information and the broader accountability context. Find out more here tinyurl.com/yc39ydrp. Book your place and get 3 for 2. #FOI #FreedomOfInformation
🚨Closing soon! Less than a week left to apply for our Complaints Reviewer vacancy. Details on our website: spso.org.uk/vacancy-compla…
Our Scottish Welfare Fund review team made 70 decisions in March. We are seeing an increase in the number of cases involving ‘high most compelling’ priority assessments. Read more about this in our latest update: spso.org.uk/news-and-media…
Our latest INWO bulletin is available now! ➡️Speak Up Week 2024: planning webinar ➡️Relaunch of the Whistleblowing Practitioners’ Forum ➡️Annual whistleblowing reporting Read it here: mailchi.mp/spso.org.uk/in…
This month we published 14 decision reports. The findings highlight the importance of early resolution. Read more about the themes and trends from our findings: spso.org.uk/news-and-media…
Our April newsletter has landed! 👉Strategic Plan 2024-2028 👉Our latest findings 👉Job vacancy and more! Read the newsletter: mailchi.mp/spso/spso-apri…
Have you seen the useful resources section of our website? It includes an investigation plan template public bodies can use to help structure their complaints investigations. Check out these resources here: spso.org.uk/how-we-offer-s…
We are welcoming NHS Boards in Scotland to our webinar on Wednesday 15 May 2024 to support planning for Speak Up Week 2024. Preparations by the INWO team are well underway and we are excited to share all our plans. Please register your interest here: inwo.spso.org.uk/speak-week
Rosemary Agnew, Scottish Public Services Ombudsman @SPSO_Ombudsman will be discussing freedom of information and the broader accountability context. Find out more here tinyurl.com/yc39ydrp. Book your place and get 3 for 2. #FOI #FreedomOfInformation
🚨 We are hiring a Complaints Reviewer. The role will involve analysing and resolving complaints across a range of sectors. If you are interested in joining an organisation that enjoys challenge and strives for continuous improvement; find out more: spso.org.uk/vacancy-compla…
Have you seen the section on our website that offers support and guidance to public sector organisations in Scotland? We have a list of resources covering complaints handling, communication, making improvements and more. Check out our resources here: spso.org.uk/how-we-offer-s…
Our next round of Complaints Investigation Skills training sessions will take place on Monday 3 and Tuesday 4 June 2024. Places are booking up and we recommend booking your place on our website: spso.org.uk/training-cours…… Any questions, contact [email protected].
We will be hosting a webinar on 15 May 2024 to support NHS Boards in Scotland plan for Speak Up Week 2024. We will share tips for a successful and impactful Speak Up Week and there’ll be opportunity to ask any questions. Please register your interest here: inwo.spso.org.uk/speak-week
Our Good Complaints Handling course is an online course aimed at staff handling complaints at stage 1 of the Model Complaints Handling Procedure. It can be completed in your own time and takes approximately 45 minutes to complete. Read more details here: spso.org.uk/training-cours…
We laid our SPSO Strategic Plan 2024-2028 before the Scottish Parliament on Tuesday 2 April 2024. The plan, driven by our key values, sets out our priorities and approach for the next four years. Rosemary Agnew shares a quote, read it on our website: spso.org.uk/news-and-media…
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Thank you to all our speakers and facilitators today. It was great to engage in conversation around key patient safety issues and explore opportunities for service improvement. Watch this space for a more comprehensive overview of today’s discussions.
How we ensure that where concerns are raised in the public interest about the safety and quality of HSC they are properly considered and the staff member suffers no detriment is an important issue. Looking forward to hearing from Rosemay Agnew @SPSO_Ombudsman
We are delighted to welcome Rosemary Agnew @SPSO_Ombudsman to our Patient Safety Conference tomorrow. Through the role of Ombudsman and INWO, Rosemary has vast knowledge of the issues affecting patients and their families within healthcare.
We are delighted to welcome Rosemary Agnew @SPSO_Ombudsman to our Patient Safety Conference tomorrow. Through the role of Ombudsman and INWO, Rosemary has vast knowledge of the issues affecting patients and their families within healthcare.
Our Keynote speaker tomorrow is Sir Robert Francis. Sir Robert brings a wealth of expertise and experience to the field of patient safety and we are looking forward to hearing from him at our Patient Safety Conference.
A day and a half of #MadeOnAMobile video production 😁📱🎬⭐️ training with comms and engagement folks from: @SPSO_Ombudsman @CYPCS & @ScotHumanRights Hand-on, practical training for comms, marketing &PR… in 45seconds👇👇👇
@SPSO_Ombudsman Thank you for sharing — I’m glad everyone felt it was a productive day! Excited to see what they do next! 😁📱🎬⭐️
We are delighted that @NHSEngland have included speaking up in their competency framework for leaders. This highlights the role of leaders in creating safe speaking up cultures, & that they speak up and challenge appropriately. nationalguardian.org.uk/2024/02/29/res… #SpeakUpListenUpFollowUp
We're looking to break down the barriers that prevent under-represented groups from accessing our services. Read about our work at: ombudsmanassociation.org/news/reaching-… @SPSO_Ombudsman @chrisoagill @NCreutzfeldt @OmbudAssoc
🗣️ @NIPSO_Comms & @SPSO_Ombudsman share insights on ‘Reaching out to People Experiencing Vulnerability’ - both Offices identified breaking down the barriers that prevent underrepresented groups from accessing their services. 🔎 Read the full article: ombudsmanassociation.org/news/reaching-…
@SPSO_Ombudsman has opened a consultation on the draft 'Child Friendly Complaints Handling Principles' and responses are being accepted until 1 March 2024. Link here: childrenshealthscotland.org/ensuring-child…
Thanks @RCPEdin for hosting this - we include tips and talk through 7 steps for resolution as well as the importance of getting support when on the receiving end of complaints
In this episode, Dr Craig Thurtell interviews Dr Dorothy Armstrong about how to deal with complaints as a consultant, resolution of complaints, and the role of the Scottish Public Services Ombudsman in complaints. Listen: podcasts.rcpe.ac.uk/show/consultan…
Dr Craig Thurtell interviews Dr Dorothy Armstrong about how to deal with complaints as a consultant, resolution of complaints, and the role of an Ombudsman. Listen: podcasts.rcpe.ac.uk/show/consultan… @dorothy_DAprof @HelenLiddicoat @scallycaroline1 @SPSO_Ombudsman
Child Friendly Complaints Handling - @SPSO_Ombudsman has launched their consultation on the draft #ChildFriendlyComplaints handling principles. Open until 1st of March 🔗👇🏻
Our consultation on the draft Child Friendly Complaints Handling Principles is open, and we are accepting responses until 1 March 2024. The purpose of this consultation is to gather responses on the draft, to ensure it is easy to understand. Read more: spso.org.uk/news-and-media…
Great to meet up with colleagues from across the globe in Manchester today to debate and develop international ombudsman principles. We talked about the importance of peer review and setting up a new learning academy. We look forward to further interesting discussions tomorrow.
Thanks for sharing @juliehealy8 In due course, a fulsome report, with petition, and judicial permission, will be lodged to the Public Ombudsman on accessibility, dependency and abuse of power @healthdpt #Article6_HumanRights @NIPSO_Comms @SPSO_Ombudsman @IntlOmbudsAssoc
Hearing from @NIPSO_Comms Margaret Kelly and @SPSO_Ombudsman Rosemary Agnew at the @IntlOmbudsAssoc on the importance of accessibility and inclusion in the access to justice via Ombudsman systems
Really interesting discussion on access to Ombudsman Services and access to public services by @MargaretKellyNI @nipsocomms with Rosematy Agnew Scottish Public Services Ombudsman
Malta Ombudsman Zammit McKeon chaired the 'Vulnerable Communities' session at the @the_ioi Conf. today with @SPSO_Ombudsman Agnew & @NIPSO_Comms Kelly. The session delved into how the Ombudsmen can better advocate for society's most vulnerable. Read more: lnkd.in/dwD9Rq24
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