OnviSource @OnviSource
Delivering Intelligent Transformation beyond Intelligent Automation to achieve workforce performance improvement, customer loyalty, and business productivity. onvisource.com Dallas, TX Joined June 2015-
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Agents are influential members of the #callcenter with the potential to build customer loyalty and trust. If agent retention is a struggle, download our 📄guide to the solutions delivered by AI-powered #Analytics and automation. 👉conta.cc/4aYbqxe #AgentRetention #AI
Is your contact center leveraging every customer interaction? Discover how advanced AI-driven tools reveal trends, improve customer sentiment, and drive efficiency. Learn more👉conta.cc/4gS428X #ActionableInsights #MultichannelAnalytics #InteractionAnalytics
AI is assisting agents, optimizing interactions, and driving profitability. Join the @BPO2SA webinar tomorrow. OnviSource CEO @Ray_Naeini discusses how AI-driven insights, workflow automation, and Artificial Wisdom are redefining the #BPO. conta.cc/4bzORPP
Discover the power of analytics in understanding customers better, improving service quality, and boosting productivity. 💡 Get insights from our #blog 👉 conta.cc/3APMkTA #DesktopAnalytics #Insights
AI is becoming an autonomous employee assisting agents, optimizing interactions, and driving profitability. Learn how AI-driven insights, automation and Artificial Wisdom redefine the BPO landscape. Register for this BPESA webinar! conta.cc/4bzORPP
Siloed data leads to fragmented customer interactions resulting in inconsistent experiences and difficulty resolving issues. Integrating data across touchpoints can enhance experiences, improve satisfaction and increase retention. Learn how: conta.cc/4gOxuNq 📄 #CX
OnviSource proudly announced the launch of AI Academy, dedicated to advancing AI technologies for the #contactcenter. We're driving innovation with solutions like Applied Artificial Wisdom (αAW) to elevate customer interactions. Press release: conta.cc/4asElt0 #AI
Enhanced retention and growth – That’s what a prominent U.S. wireless service provider achieved by mining data across all interactions to determine the core reasons for cancellations and prevent customer churn. 📥 Download the case study today! conta.cc/4gETsB4
Agent attrition may be costing your #contactcenter more than you think! 💸 The price of replacing an agent can range from $10K-$20K per agent - not to mention the impact on morale and #CX! Learn how to reduce turnover and boost agent satisfaction #blog conta.cc/4h1ALZL
Gain insights on #CX , customer loyalty and retention to maximize #CustomerLifetimeValue 👉 On-demand webinar sponsored by OnviSource. conta.cc/4dLvbI6 Expert panelists deliver an informative discussion packed with useful guidelines to manage, protect and extend #CLV .
Did you know agent attrition costs contact centers up to 300% of an agent's salary? 😱 Industry experts discussed innovative ways to reduce agent turnover in an EMERGE Global Member Association for Excellence webinar sponsored by OnviSource. conta.cc/4fqJMdb
Learn a "Win-Away Growth Strategy" based on ethical practices and principles of hyper-performance to help you attract customers from their competitors and achieve sustained organic growth. Read the #blog: conta.cc/4eqJZwY
With machine learning, AI captures what works best for debt collection efforts and feeds it back into the workflow. The result? 📊 Smarter targeting 📈 Better interactions 🔍 Data-driven reports for all levels Learn more here! 🔗conta.cc/4f0tTd8
Transform your debt collection strategy with cutting-edge AI, analytics, and automation. Streamline processes, boost recovery rates, and stay compliant with a human touch.👇 Download the EMERGE whitepaper sponsored by @OnviSource! conta.cc/3BUXsiM
At the Western States Telemessaging Association Annual Meeting this Jan. 26-28, @OnviSource and EMERGE Global Member Association for Excellence Chairman and CEO, Ray Naeini, will share how AI and automation are poised to transform TAS businesses into intelligent #contactcenters.
High agent turnover can cost #contactcenters millions! With attrition as high as 70% and replacement costs at 100-300% of salary, the impact is massive. Learn strategies to reduce attrition & boost performance in this expert webinar replay. 🎥Watch now: conta.cc/4fqJMdb
🔑Why is CX & Lifetime Value key to business success? Our latest whitepaper 👉conta.cc/4gQ8tRp reveals how CX & Customer Lifetime Value (CXLV) Management help contact centers optimize resources, build loyalty, and make data-driven decisions across customer relationships.
Wonder why some #contactcenters outperform others? The secret might be what they SEE, not just what they HEAR! Most only listen to calls, but that's like watching a movie with your eyes closed. Here's why seeing agent desktop activity is a game-changer: conta.cc/4gg18dm
A comprehensive @CustomerLifetimeValue strategy involves 4 key stages. Combined with intelligent automation, they contribute to a holistic approach to enhancing #CLV. Here's how we can help. conta.cc/41j3CU3
As we prepare to celebrate Thanksgiving Day, we reflect on what's meaningful and want to extend our thanks to all our employees, partners, customers, and supporters. Our office will be closed Thursday and Friday this week, however, our dedicated service team will be available.
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