Parafest @Parafest
The ultimate customer service industry experience presented by @Parature, February 24 & 25, 2014 in Las Vegas. Visit http://t.co/s0oNulAVDI to learn more! parafest.com Joined September 2012-
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Set realistic customer expectations; then exceed them in unexpected, helpful ways. - tribl.io/86eb9d #custserv
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@EricMcKirdy on deck talking about high touch personalized support #parature #parafest
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@kateleggett: customers switch to more expensive channels when the online channel lets them down. #parature
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@ImageThink on deck with the 9cs of customer experience #parature #parafest
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@_steveklein helping to illustrate the challenge of complexity and need to simplify experience in a sea of endless choices. #parature
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@_steveklein: With 26 billion devices expected to be connected by 2020, it’s time to start thinking abt embeddable self service. #parature
84% of customers what their questions answered as fast as possible- no matter the channel - @_steveklein #parature #cx
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@_steveklein: Even after the acquisition of #Parature by Microsoft, we will still be sold as a standalone product.
awesome Keynote from @pgreenbe- next up @_steveklein discussing @parature's Roadmap
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"@BrentLeary: @pgreenbe: 90% of all service interactions are queries, not complaints (source unknown). #parature" automate them!!!!!!
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