Steve Klein @_steveklein
Lead Product Manager at Parature parature.com Arlington, VA Joined May 2011-
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. @parature Chat and KB inside @MSDynamicsCRM Unified Service Desk on the BIG screen @MSFTConvergence
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Very cool seeing Parature demoed in front of 12k+ at Convergence. Thanks for your help BT and @ParatureAdam, the demo killed. @FredsBowTie
The power of design: The form greatly influences donor opt-in rate feedly.com/e/hNAhrqxX
Steve Klein retweeted
@TheRickHarrison @GoldSilverPawn on deck at #parature #paragest in his home town #custserv
@DashlaneSupport will do thanks! FYI, I submitted a Ticket through your website before this and never heard back.
@DashlaneSupport The desktop app is constantly >45% cpu utilization on my win8 machine. It's unusable.
Open the floodgates RT @droid_life: Chromecast is Now Open to Developers, SDK Released - goo.gl/CSMWDk #android #chromecast
This was posted a couple of days ago but definitely worth a watch slate.com/blogs/future_t…
When does @DarrenRovelI tell us how many customers 100m tweets will get @esurance ?
Never doubt Google, the Lenovo deal is not an $8 Billion deal loss bgr.com/2014/01/30/goo…
It'll cost me $380 to change my "refundable" ticket on @united or $315 to buy a new ticket on @VirginAmerica, easy choice
Steve Klein retweeted
.@MSFTDynamics + @parature. Because amazing customer experiences matter. msft.it/6013dqSl #BecauseCustomers #CustExp
Thanks to the @united staff at gate D15 at IAD for helping me out while I gimp around with this boot on
"Customers shouldn't care what channel they use to reach you" Damn right #CSMCS
Excited to see customer service taking over social engagement. So many great success stories. The transformation is here. #CSMCS
Instagram is quickly becoming the next Social network for business to capture consumers mashable.com/2013/09/30/for…
Excited to talk Social Customer Service with @CriticMania at the Lunch & Learn today
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