Pointillist @PointillistView

Deliver frictionless, connected and personalized experiences with Genesys’s award-winning Pointillist Customer Journey Management Platform. pointillist.com Boston, MA Joined August 2015

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Pointillist @PointillistView

3 years ago

Traditional #CX metrics typically focus on interactions and channels, not journey milestones. And, on its own, #NPS can’t always pinpoint what’s working and what’s not. That’s where journey management comes in. Take 20 minutes to listen and learn more. bit.ly/3H23aNT

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Pointillist @PointillistView

3 years ago

What's a customer journey exactly? How are journey-based approaches going to transform #CX? Listen to the podcast to learn more. bit.ly/3H23aNT

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Pointillist @PointillistView

3 years ago

Banking consumers expect each interaction to reflect their overall experience, not just their most recent interaction. If you can't deliver, consumers are more likely to switch brands. bit.ly/3NE7Lsf

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Pointillist @PointillistView

3 years ago

Why is journey management the next evolution in #CX? Listen to the podcast to find out. genesys.com/podcast/series…

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Pointillist @PointillistView

4 years ago

Banking and Bots: The Top Challenges of Self Service in Financial Services bit.ly/3qmTXbR

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Pointillist @PointillistView

4 years ago

How many of you struggle to connect customer behavior to outcomes like cost to serve, revenue and even lifetime value? Find out how #CustomerJourneyMeasurement is key to connecting the dots between #CX and the KPIs you're measured by. bit.ly/3qGVJ89

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Pointillist @PointillistView

4 years ago

To be successful with #DigitalTransformation, banks and credit unions must address customer and employee experience together. #CX #EX bit.ly/3hNs0W6

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Pointillist @PointillistView

4 years ago

Hoping to optimize #CustomerService in your #ContactCenter? Here's your complete guide to contact center optimization. bit.ly/39LrWSK

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Pointillist @PointillistView

4 years ago

The pandemic has driven changes that we never could've expected and some of those changes are here to say. Jeannie Walters, CCXP dives into the lasting impacts of COVID-19 on #customerexpereince. bit.ly/3tEkjab

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Pointillist @PointillistView

4 years ago

Four lessons one Director of Customer Support and CX learned about optimizing bots for #selfservice bit.ly/3IK7H7H

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Pointillist @PointillistView

4 years ago

"CX pros need a journey measurement framework to measure and predict journey performance." Find out how you can build a #journeymeasurement program to optimize CX and business outcomes. bit.ly/3qGVJ89

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Pointillist @PointillistView

4 years ago

Want to get started with #journeymeasurement? Take these four steps. bit.ly/3qGVJ89

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Pointillist @PointillistView

4 years ago

🚨 NEW blog post 🚨 What is #JourneyMeasurement and how can it elevate your CX measurement program? Read the essential guide to find out: bit.ly/3qGVJ89

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Pointillist @PointillistView

4 years ago

Discover what #empathy really means to customer experience, plus actionable advice on how to introduce it into your marketing strategy. bit.ly/3nkFMmg

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Pointillist @PointillistView

4 years ago

Exceptional digital product experiences are no longer a competitive advantage - they're considered table stakes. Learn how product leaders can improve #digitalexperiences with customer journeys. bit.ly/3FnLJp0