INSIGHTS Middle East @insightsme
Middle East's #1 Call Centre/CX dedicated, Professional Services Organisation insights-me.com Dubai Joined November 2009-
Tweets2K
-
Followers5K
-
Following1K
-
Likes1K
🚀 Digital-first isn’t just about tech—it’s about training + culture. Empower agents, build resilience & deliver seamless CX. 🔗 insights-me.com/digital-first-… #DigitalFirst #CX #CallCentre #Training
🚀 Turn challenges into achievements! The INSIGHTS Middle East Problem Solver Awards – 2025 honor call Centre innovators delivering creative solutions with real impact. Be recognised for innovation, ROI & brand alignment at #MECC25. #ProblemSolverAwards #CXInnovation #INSIGHTS
⏱️ No more long waits. 🤖 AI handles the routine. 💙 Agents focus on care. Healthcare contact centres are transforming into hubs of faster + more compassionate patient experiences. 👉 Read how: insights-me.com/ai-healthcare-… #AI #healthcare #ContactCentre
Tough times demand stronger teams 💪 Call centre training = resilience, loyalty & better customer experience. 👉Full article: insights-me.com/call-centre-tr… #CustomerExperience #CallCentre #Leadership
🚀 AI won’t replace agents—it empowers them. Routine tasks → automated. Agents → empathetic problem-solvers. The result? Super agents delivering superior outcomes. 💬 How’s your centre preparing for AI? #INSIGHTSMiddleEast #AIinCX #CX
Crisis isn’t the time to cut training! ❌ Investing in call centre training builds resilience, boosts morale & keeps customers happy. 👉Learn how: insights-me.com/call-centre-tr… #CallCentre #Training #Resilience
The UAE’s progress is powered by the vision, resilience & achievements of Emirati women. 💫 On #EmiratiWomensDay, we honor their role in shaping communities & driving our nation’s future. 🇦🇪✨
💬 Great CX starts with great teams. Inclusive hiring builds culture, improves retention & boosts customer loyalty 🌟 Read why diversity is strategy, not policy 👉 insights-me.com/inclusive-hiri… #InclusiveHiring #CXExcellence #ContactCentre #DiversityInclusion
AI in healthcare contact Centres saves time ⏳& lives ❤️. From faster scheduling 📅to triage 🏥 & support 🤖, it empowers agents to focus on what matters most. Learn more: insights-me.com/ai-in-modern-c… #AI #Healthcare #ContactCentre
Cutting training in a crisis = short-term savings, long-term damage 💸 Resilient call centres invest in continuous learning, empathy, & well-being to protect CX + morale. 2025 = Year of #ResilienceTraining 🚀 #INSIGHTSMiddleEast #CallCentreExcellence
Idle time ⏳ isn’t wasted! Use it for skill-building 📚, peer coaching 🗣️, and knowledge refresh 🌟. Combined with proactive coaching 🏆, it drives agent excellence & customer satisfaction. Read more: insights-me.com/cultivating-ag… #AgentExcellence #ContactCentre
🌍 Inclusive hiring = stronger contact centres. Diversity fuels empathy, lowers attrition & drives better CX 🚀 Learn why people are the true cornerstone of success 👉insights-me.com/inclusive-hiri… #InclusiveHiring #CX #ContactCentre #FutureOfWork
AI isn’t replacing agents—it’s empowering them 💪. Smarter workflows ⚡, predictive insights 🔮, & real-time support 🗣️ = super agents 🌟. Learn more: insights-me.com/ai-in-modern-c… #AI #ContactCentre #CustomerExperience
Continuous training 📚 + proactive coaching 🗣️ + strategic idle time ⏳ = peak agent performance 🌟. Build a resilient workforce & enhance customer satisfaction. Read more: insights-me.com/cultivating-ag… #ContactCentre #AgentExcellence
💡 Training isn’t a one-off event—it’s a culture. Contact centres that invest in continuous learning & proactive coaching build resilient, high-performing teams. 2025 = Year of #AgentExcellence 🚀 #INSIGHTSMiddleEast #CX #ContactCenter
SMBs can’t afford fluff metrics. 🎯Use FRT, CSAT & intent analysis to: ✅Speed up support ✅Cut costs ✅Win loyalty Measure wisely. Act smarter. 🔗 insights-me.com/metrics-driven… #CXStrategy #KPIs #CustomerSupport
Agent burnout? Fix it with: ⚙️Streamlined workflows 🎯Smart metrics 🧠Empathy + AI training The future of CX is human-led, AI-assisted. 🔗 insights-me.com/empowering-con… #CallCenter #AgentEmpowerment #CXSuccess
73% of customers want personalized support across every channel. ✅ AI + Enterprise browsers = seamless service 📉No more channel-switching chaos Omnichannel done right 👉 insights-me.com/omnichannel-cx… #CXStrategy #AIinCX #SupportTech
SSA cuts = longer wait times = more pressure on your team. 📈 71% of callers expect help in under 10 mins. 📉Can you deliver? Learn how to manage volume, emotion, and complexity. 🔗insights-me.com/government-ser… #CustomerExperience #CXStrategy #EmpathyFirst
🚨 In Dubai, SMBs are quietly bleeding 💸 from bad CX. The fix? Master the Big 4: ⚡ Speed 👑 Convenience 🧠 Knowledge 😊 Friendliness Enterprise-level CX doesn’t need enterprise budgets. DM us for a free audit. #CXUAE #DubaiSMB #CustomerExperience
Nate Brown @CXAccelerator
11K Followers 9K Following Head of Education and Enablement at Metric Sherpa. Founder of #CX Accelerator. #CustomerExperience designer, speaker, writer, and more! 🧙🏻♂️
Five9 @Five9
15K Followers 10K Following The New CX Starts Here. Transformed by AI, Powered by Five9.
Madison @2Yd65Bv63CXre
11 Followers 543 Following Need a new content parntnerrr heheeh, link beloww lets see if we are closeeee!
Wooosof @Wooosof4977196
96 Followers 3K Following
Arman @Arman799147
1 Followers 32 Following
TechBoostAI360 @TechBoostAI360
10 Followers 296 Following TechBoostAI360 : Transform - Market - Dominate AI-Driven Digital Solutions To Boost Your Sales and Increase Revenue
Nathanael Strosin @NStrosin27825
105 Followers 3K Following
maria @maria3569188961
147 Followers 4K Following
TerresaDenison @DenisonTer87232
56 Followers 2K Following
Alaa Sirs @alsers911
2 Followers 82 Following
khaled abohudiba @khaledabohudiba
0 Followers 51 Following
Shiraz Samir @shirazsamir
15 Followers 131 Following
Mohamed Haridy @mohharidy
0 Followers 619 Following
I A @Smileii799
0 Followers 637 Following
Mohammad AlDarwish @mndlna
94 Followers 215 Following
Waterfield Tech @WaterfieldTech
634 Followers 617 Following If it improves customer engagement, we do it. Strategic planning to implementation and management. Every technology, every platform, across your contact center.
Hanouf. @Hanoufsubaiie
66 Followers 144 Following اللهم أجرني من موت الغفله ولا تأخذني من الدنيا إلا وانت راضٍ عني.
Ahmed Bin Mohammad Al... @AMS1984A
35 Followers 296 Following كل يوم جديد هو فرصة جديدة لتقربك من تحقيق أهدافك
osama saghier @osama_saghier
80 Followers 270 Following
Ringless Voicemail By... @DropCowboy
667 Followers 2K Following Ringless Voicemail Drop Software Sign Up Today for Free Send Ringless Voicemails World Wide
Prison @Prison359132
70 Followers 3K Following
Joas_plays _ @AbdaJomart
0 Followers 2 Following
Quooted @QuooteduDdWJL
3 Followers 135 Following
WildJar @TheWildJar
93 Followers 758 Following Call Tracking software to supercharge your business. Reduce customer acquisition costs. Increase revenue 10x.
Odin CX Consultancy @cx_odin
192 Followers 2K Following From enhancing and streamlining internal processes to creating easy feel good touch points, we enhance the full journey your customers have with your business
JIQ AI @jiq_ai
40 Followers 82 Following JIQ Conversational AI platform brings b2c and c2c communications to the next level, helping medium businesses and enterprises scale and boost their results.
Aryan Khan @dataworldpvt360
37 Followers 507 Following Data World, serving since 2012, provides reliable data, leads, and email solutions for B2B/B2C marketing and global campaigns. 📧 Email: [email protected]
Mohamed Mamoun @Mohamed__Mamoun
41 Followers 177 Following
AHMAD ALI @AHMADAL86147229
2 Followers 130 Following إِذا أَنتَ لَم تَشرَب مِراراً عَلى القَذى ظَمِئتَ وَأَيُّ الناسِ تَصفو مَشارِبُه؟ Love Science Science Science Science
رابطة الخرج... @green_kharj
2K Followers 560 Following #رابطة_الخرج_الخضراء نسعى لتنشيط الاعمال البيئية التطوعية في محافظة الخرج ونرحب بمقترحاتكم ومشاركاتكم عبر واتساب الرابطة 0500678959📱
Mohammed Ke @m7md_ke
105 Followers 549 Following
بــدريه @Bado_2022
298 Followers 2K Following اللهم اليُسر إن غلبني العُسر ، يارب إني وكلتك أمري وأنت خير وكيل♥️
Sahin Hosen @sh_sahinhazi
914 Followers 2K Following $ 𝗖𝗿𝗲𝗮𝘁𝗶𝘃𝗲 𝗧-𝗦𝗵𝗶𝗿𝘁 𝗗𝗲𝘀𝗶𝗴𝗻𝗲𝗿 And #AI_Design_Specialist #designer #𝘁𝘆𝗽𝗼𝗴𝗿𝗮𝗽𝗵𝘆 #pod #Ai_artist #tshirtdesign #𝘁𝘀𝗵𝗶𝗿t #AI
Big Data World @bigdataworld360
81 Followers 639 Following Big Data World 360 (BDW360) is a trusted provider of data, leads, and email solutions for B2B/B2C campaigns across global markets. Email: [email protected]
Eamonn @wallaceew
180 Followers 2K Following
Data Support Hub @datasupporthub
18 Followers 150 Following Transform your compliance journey with our GDPR platform and training for all UK businesses
VoiP Softs @VoIPSofts
2K Followers 5K Following VoIPSofts is the most reliable and pioneered provider of quality-centric business communication products to various companies based on technological needs.
Aizan @AizanTech
1K Followers 2K Following An idea-based company that helps you connect with your customers through intelligent cloud-communication tools. #AizanTechnologies #AizanCloud #CX #IVR
amin noman @ameennoman
15 Followers 46 Following
The BPO Network @thebponetwork
563 Followers 3K Following Connecting business owners with quality #outsourcing companies. Fast track your due diligence. Click to get started 👇
Hosssin kobir shahad @KobirShshad
31 Followers 2K Following
Simpson&Co @_SimpsonAndCo
2 Followers 25 Following Nottinghamshire Based ~ Desirable Homes & Housing ~ Creating the most luxury, unique homes and housing estates.
20tele.com @20telecom
5K Followers 2K Following FreePBX & PBXact experts: rock-solid hosting, official licensing, ongoing maintenance, remote support, migrations to v17, and training. Sangoma Gold Partner 🏆
Mohamed M @Mamdouh77M
49 Followers 135 Following
Ahmad @Ahmad15889470
0 Followers 14 Following
Shep Hyken @Hyken
106K Followers 13K Following Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!
Nate Brown @CXAccelerator
11K Followers 9K Following Head of Education and Enablement at Metric Sherpa. Founder of #CX Accelerator. #CustomerExperience designer, speaker, writer, and more! 🧙🏻♂️
Five9 @Five9
15K Followers 10K Following The New CX Starts Here. Transformed by AI, Powered by Five9.
Kore.ai @koredotai
6K Followers 81 Following https://t.co/9RGMu8wsWI accelerates AI value and control with comprehensive AI offerings for work, process and service coupled with an agent platform and no-code tools.
AHMED F Z. @Aafzaki
7 Followers 80 Following
Q.Abu.Ali.M @QM91QM
75 Followers 569 Following Q.A.M Me have a National Diploma in chemical engineering
Marwan Al Awar @marwanawar
283 Followers 2K Following
Brigida Oskirko @BOskirko
142 Followers 451 Following Recruiting expert, finding great talent for Interactions!
KM Freeman @kmfreeman77
29 Followers 1K Following
Mahesh Chugh @Chughmahesh
659 Followers 5K Following Marketing Maverick trying to make sense of ad world; & while I am at it; cherish creating new brands !!
Neil Trim @NeilTrim
231 Followers 542 Following Publisher of the UKs leading Workplace Technology Mags & Websites: BusinessInfo, Print:IT, Technology Reseller & PRINT:IT Reseller (Kingwood Media Ltd)
Hit Rate Solutions @hitratesolution
2K Followers 4K Following Hit Rate Solutions offers appointment setting, lead generation, virtual assistant services and customer support outsourcing from our offices in the Philippines.
eyeson @eyeson_team
9K Followers 602 Following Empowering Critical Decisions with Trusted Omnimedia Communications
Trachie Shack @trachieshack
422 Followers 4K Following Handmade beaded ties for men, women & children. Can be designed for any model or size, in any colour. Contact to order 😀⭐️ [email protected]
streamGo @streamGo
1K Followers 2K Following Experts in live streaming, virtual and hybrid events, webinars and more. The world's biggest brands use streamGo to engage their online audiences.
Online Fax Guide @onlinefax
357 Followers 2K Following Handy comparison of all the best #onlinefaxservices. Fax reviews #Internetfax videos, #pbx, & free #onlinefax services guide you can download: https://t.co/2i9hqP84Hw
IFS Customer Engageme... @IFS_CE
624 Followers 552 Following IFS-mplsystems provide innovative Omni-channel contact centre, customer service CRM and field service management solutions.
Creative Hire @CreativeHireLtd
952 Followers 1K Following The largest stockist of #exhibitionfurniture #bespokefurniture & #eventfurniture in the UK. Looking to build partnerships with #eventprofs, so #letsgetcreative
Customer Service Quot... @service_quotes
483 Followers 2K Following Follow us for inspirational quotes - #Product #CustServ #UX #UI inspiration #Design #QA #Devquotes 🔥🔥🔥 An initiative by @freshworksinc
Elizabeth Burton @ebethmarketing
457 Followers 1K Following 8X CRN Women of the Channel honoree. #sales / #marketing leader. Amazonian. Believer in Day One. All views posted are my own.
Geomant @geomant_
230 Followers 207 Following Geomant is a specialist systems integrator & software vendor focusing on contact centre & digital engagement solutions. We make customer interaction effortless!
Marketing Fox @marketingfox_sx
586 Followers 2K Following We are a marketing agency that cares. We work with businesses across the UK to help them achieve sustained growth.
Academy of Service Ex... @asemasterclass
150 Followers 304 Following The Academy of Service Excellence is the brainchild of Europe's leading customer service and customer loyalty specialist, Chris Daffy.
Forty7Ronin @Forty7Ronin
502 Followers 599 Following Forty 7 Ronin provides call center software expertise and tailored voice solutions. Every project is guided by measurable and achievable success criteria.
Goldfish.ie 🐡📞�... @goldfishtelecom
1K Followers 3K Following https://t.co/7sovF28NaE Cloud telecoms for businesses in Ireland, UK & abroad. Business Phone Systems, VoIP & CRM integrations available. Tel: 015547888
AdeconnTechnologies @AdeconnTech
757 Followers 4K Following Professional R&D suppplier and exporter in different cable, Converter, Splitter, extender, Switch etc, If any RFQ,Please contact email : [email protected]
Email List Validation @Emaillistvalid
414 Followers 1K Following Email verification tool to remove hard bounces and email traps from your email lists! #emailmarketing #emailtips #emailgeeks #digitalmarketing #growyourtraffic
Huw Williams @Realcustomerexp
260 Followers 542 Following Driving CX innovation and digital transformation for global brands. 20+ years leading CX operations and global management consulting roles
Zingtree @zingtree
251 Followers 331 Following Wow your customers and agents with Zingtree’s AI-powered decision tree platform
Paul Gibbs @PaulGibbs8
282 Followers 1K Following Experienced Sales Director with a fantastic track record. Huge cycling and boxing fan but most of all, a family man who loves his wife and kids.
Sabine Winterkamp #CX... @swinterk
744 Followers 1K Following Passionate Marketer I VP International Marketing @Five9 I Cloud Contact Center Software I Customer Experience I Customer Service I
Effective Business @E_B_Events
886 Followers 4K Following Delivering world class corporate events #Conferences #Bespokeevents #Incentivetravel #Teambuilding #Parties
Harper May @HarperMay
742 Followers 2K Following @HarperMay provides the highest quality #recruitment to the UK Accountancy sector.
Ryan Falkenberg @RyanFalkenberg
219 Followers 332 Following Co-CEO of @ClevvaPty, a platform aiming to change how we #learn and #perform
SoftIron @SoftIron
1K Followers 2K Following HyperCloud delivers a true private cloud experience on your premises
KOVA Corp @KOVACorp
563 Followers 1K Following KOVA Corp is a leading voice in the communications industry with solutions for public safety, customer service, and workforce optimization.
4Marketing Ltd @4mkting
445 Followers 2K Following B2B Telemarketing Agency in the HEART of Portsmouth. Specialising in Lead Generation, Appointment Setting and Data Cleansing. https://t.co/Otu55CzTdI #4Marketing
Silverbug | Part of t... @Silverbug_ltd
1K Followers 3K Following Managed IT Solutions provider. Proud sponsor of @Wolves, @Harlequins, @ThePGA & @Gulf_Racing - Give us a call on 0345 565 1953
Ross Hetherington @RossiH123
971 Followers 4K Following Director of Snapify Marketing - https://t.co/cpR571VkGa
All Colour Envelopes @ColourEnvelopes
58K Followers 38K Following #Envelopes supplier and printer of premium coloured envelopes to some of the worlds most renowned businesses. Call 01273 486026 or email [email protected]
Design Inc @DesignIncUK
2K Followers 4K Following A Surrey-based #fullservicecreativeagency building outstanding #Branding and #Marketing communications for #Aviation, #Offshore, #Engineering, and more.
nCall - Answering Ser... @nSolve
510 Followers 593 Following Software for Telephone Answering Services for Virtual Receptions and Call Answering services the world over. 🇺🇸 +1 617-307-1737 🇬🇧 01993 402011
KCC @kccnl
406 Followers 926 Following KlantContactCentrum | Klantcontact | Klantenservice | Customer Contact | Customer Service | Customer Care | overheidincontact | KCC 2.0 innovation
byphone @byphonebyvoxbit
360 Followers 1K Following byphone improves small and medium sized businesses with a revolutionary phone system. The system visualises call records to provide user insights.
M&M Marketing & Merch... @marketingmerch
634 Followers 2K Following Brand Merchandise Specialist - helping SME's to strengthen their brand awareness using #PromotionalMerchandise. Let’s discuss how we can help! #branding
MxL Ltd @MxLltd
430 Followers 1K Following We’re no longer active on X. Find our latest updates on LinkedIn and Instagram 👉 https://t.co/hKZKGuYLKU
Nikki Myles @MylesAssociates
765 Followers 3K Following Activate your salesforce today! We help #salesexplorers have the customer conversations that make strong connections, promote revenue growth and boost loyalty.
Call 360 @Call_360
330 Followers 897 Following We're a new project, aiming to launch in Summer 2018! So thanks for following and being with us from the start. Watch this space :)
Digital Age Research @DigitalAgeRes
1K Followers 1K Following London Based Boutique MR company that builds Online Panels, Consumer Communities and delivers Survey Respondents #MRX #Social #Tech #NewMR
CloudM Limited @TheRealCloudM
97 Followers 517 Following CloudM are now members of the Comcast Family the US No1 for Fixed & Mobile Voice - Data - Cloud Services.Trends for United States
You might like
