Runkeeper Support @RKSupport

Tell the @Runkeeper Support Team what troubles you, we're here to help M-F, 9AM-5PM ET. support.runkeeper.com Boston, MA Joined June 2012

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ASICS Runkeeper @Runkeeper

4 years ago

A recent update on certain Android devices has caused a bug affecting users’ GPS tracking. We appreciate your patience as we work to get it fixed. bit.ly/3AGlGr6

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@Whooper90 Sorry to hear that! The guided workout volume is meant to be higher than your music so you can hear all the great coaching from Erin! Thank you for your feedback regarding adjusting the coaching volume, this is something we'll pass along to the team!

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ASICS Runkeeper @Runkeeper

4 years ago

We’re back up and running.

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ASICS Runkeeper @Runkeeper

4 years ago

The Runkeeper™ app will be down for maintenance starting Tuesday, April 13 at 2 p.m. ET.

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Runkeeper Support @RKSupport

5 years ago

We're back and hope you had a lovely holiday season! We're going to be a 2-person support team this week and are working to catch up on all your messages and emails starting from oldest to newest. Thank you for bearing with us!

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Runkeeper Support @RKSupport

5 years ago

Runkeeper will be down for maintenance on Wednesday, December 16 at 12:00 - 2:00 PM EST. For more info, please see this brief article: support.runkeeper.com/hc/en-us/artic…

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ASICS Runkeeper @Runkeeper

5 years ago

The ASICS Runkeeper™ app will undergo maintenance from 12-2 p.m. EST on Wednesday, Dec. 16. We appreciate your patience in advance.

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Runkeeper Support @RKSupport

5 years ago

That funky discolored photo bug issue (you know, the one that made you look like a #Smurf or #TobiasFünke or a member of @bluemangroup or those alien dudes from that #Eiffel65 video) should be fixed when you upgrade to iOS 14.2. I almost wish this wasn't fixed. #BlueDaBaDee

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Runkeeper Support @RKSupport

5 years ago

Thanks so much for your patience during our holiday break and for bearing with me as I catch up on all your tweetles and messages! I'm working through them right now. :)

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Brooks Wheelan @brookswheelan

5 years ago

IT HAPPENED! Im a professional athlete! @ASICSamerica and @Runkeeper are paying me to train for a marathon to see if in 12 weeks I can run one below 3 hours and 30 minutes. Read about how this happened: runkeeper.com/cms/stories/i-… and follow my training here: rk.onelink.me/506683561/15c4…

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Runkeeper Support @RKSupport

5 years ago

App developers found out about iOS 14 a day before release -- if you're experiencing performance issues with Runkeeper (and any app), know that the developers are working to address them! (That means any feed weirdness you're seeing.)

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Runkeeper Support @RKSupport

5 years ago

App developers when they learned they had just one day to prepare for Apple's surprise iOS 14 release:

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Runkeeper Support @RKSupport

5 years ago

Gave our email and push notifications article a fresh coat of paint. Check it out if you need a refresher on how to update these settings! support.runkeeper.com/hc/en-us/artic…

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Runkeeper Support @RKSupport

5 years ago

Hello, my tweeple. Life is hard and you're doing great. Yes, you. And you! And you and you and you.

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ASICS Runkeeper @Runkeeper

5 years ago

Starting at 8 p.m. ET, activities will not immediately sync to the web due to planned maintenance. If you’re logged in, they will still be tracked and saved.

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Runkeeper Support @RKSupport

5 years ago

Catching up on your tweetles. TY 4 bearing with.

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Runkeeper Support @RKSupport

5 years ago

If your Fitness Feed is empty, know that we are working with our database provider to resolve the problem. Thanks for bearing with us!

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Runkeeper Support @RKSupport

5 years ago

In case you didn't see, iPhone version 10.6 is out! This includes a big Apple Watch update that many have been waiting for. Check it out!

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Runkeeper Support @RKSupport

5 years ago

Our team is loving the positive response for version 10.6! Thank you so much to all who waited patiently for us to release this. It was a lot of hard work and extra hours and we're thrilled you all have it in your hands now. We appreciate your support, truly. Happy tracking!