Sam Carter @SCarterAnalyst

Technology Analyst for MZA, tweet technology news, Kiwi born, Fulham Football Fan, thoughts own mzaconsultants.com Marlborough, UK Joined May 2011

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Mitel® Official @Mitel

2 years ago

@SCarterAnalyst from @MZA_Analysts explains how #Mitel adds value and differentiates itself with financial model flexibility 💬.

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Sam Carter @SCarterAnalyst

2 years ago

.@chefjoseandres Takes to the stage at #AvayaENGAGE.

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.@emir_susic @Avaya’s open platform and experience allows customers to move to the cloud at their own pace. Key theme from day one at #avayaengage, Avaya will work with customers to move to cloud, its not a forced move and can be done at customers pace.

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Sam Carter @SCarterAnalyst

2 years ago

Nigel Mansfield of Bayview Technology, strong move towards digital channels, of 2.4 million interactions 1.7 million were digital, working with @Avaya to modernise the contact center (was a prem customer) and continue to work together #avayaengage

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Sam Carter @SCarterAnalyst

2 years ago

.@Google and @Avaya have a longstanding partnership. @RalucaMonet AI is the next technology goldrush, but needs to be done properly, how can we protect customers, security and ethics are at the heart of @Google ChromeOS strategy. #avayaengage

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Stephanie Watson @SteffWatson

2 years ago

Alan CEO @Avaya wants you to remember "It's about customer experience, redeveloping trust, giving you a sense of confidence that you can trust us moving forward. Our Avaya differentiation getting the right solution, from solution to support and professional services" #AvayaENGAGE

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Sam Carter @SCarterAnalyst

2 years ago

.@SouthwestAir Phone/voice is still the dominant method for customers for the contact center but digital continues to grow in importance, #AvayaENGAGE

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Stephanie Watson @SteffWatson

2 years ago

"Choose your journey" do everything customer in, giving thought to the customer's needs and best pace and path for innovation in UC and CC @Avaya #AvayaENGAGE

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Sam Carter @SCarterAnalyst

2 years ago

Cloud is the future but still committed to premises-based. Avaya still has significant base of customers that will be slow to move, highly regulated industries and countries. It's the customers choice and Avaya will work with the customer. #AvayaENGAGE

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Sam Carter @SCarterAnalyst

2 years ago

Avaya has such a huge global footprint, 90000 customers across the globe, an iconic brand, been a busy 10 months, business and financial restructuring was needed, finance is done, business is ongoing. #AvayaENGAGE

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Stephanie Watson @SteffWatson

2 years ago

Alan Maserek CEO @Avaya wants you to choose Avaya as your partner to take you on your journey to customer experience excellence #AvayaENGAGE But very much innovation without disruption taking you on that journey at your pace and with flexible deployment options @Avaya

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Sam Carter @SCarterAnalyst

2 years ago

#AvayaENGAGE @NidalAbouLtaif takes to the stage to kick off Avaya engage. 90 plus countries with 1000s of attendees in person and online.

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Mitel® Official @Mitel

2 years ago

@SCarterAnalyst from @MZA_Analysts explains how #Mitel adds value and differentiates itself with financial model flexibility 💬.

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MZA Analysts @MZA_Analysts

2 years ago

Cloud Telephony showed continued strong growth in 2021 and 2022, @MZA_Analysts research shows multi-tenant platforms and #UCaaS services dominate but dedicated instance solutions remain important #ucoms #EnterpriseConnect mzaconsultants.com/2022/11/15/upd…

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Sam Carter @SCarterAnalyst

3 years ago

.@Avaya Initiates Expedited, Prepackaged Financial Restructuring via Chapter 11 with aim to reduce debt from US$3.4B to US$800M, Expects to Complete Process in 60 to 90 Days. Also announces Expansion of Global, Strategic Partnership with @RingCentral avaya.com/en/about-avaya…

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Sam Carter @SCarterAnalyst

3 years ago

bloomberg.com/subscriptions/…

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Sam Carter @SCarterAnalyst

3 years ago

New partnership brings together @MicrosoftTeams and @Webex meeting room devices with the ability to run Microsoft Teams natively on Cisco Room and Desk devices Certified for Microsoft Teams. newsroom.cisco.com/c/r/newsroom/e…

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Sam Carter @SCarterAnalyst

3 years ago

.@PolyCompany announces expanded portfolio of @MicrosoftTeams certified solutions including Poly CCX 350 phone, Poly Rove DECT and G7500 video conferencing system. newsroom.poly.com/English/press-…

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Sam Carter @SCarterAnalyst

3 years ago

.@CiscoCollab announces updates to Webex Calling, part of the Webex Suite, New Webex Room Bar and new Cisco Video Phone 8875 newsroom.cisco.com/c/r/newsroom/e…