I asked a @FrontFIOS support agent to explain why my bill went up twice in the last 6 months and they entered a change order to my account, adding a $10 delivery fee for equipment I've had for 7+ yrs, that isn't changing, and transferred me to retention without even telling me.

@SQLPoolBoy @FrontFIOS It's not a good sign that @FrontFIOS account has it's tweets locked.