SeatfrogHelp @SeatfrogHelp

The official @Seatfrog support team. For booking or payment queries, drop us an email via https://t.co/3vzJGCOpbF help.seatfrog.com Joined August 2017

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SeatfrogHelp @SeatfrogHelp

8 months ago

✅ Update: The earlier technical issues affecting our ticket search have now been resolved. Thanks for your patience while we got this fixed. You can now search and book tickets as normal.

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🚨 Service Update: We're aware of an issue affecting rail ticket searches. Our team is working with our provider to fix this ASAP. If you see a "Sorry, something has gone wrong" message, please try again later. We apologise for any inconvenience and appreciate your patience. ^SL

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SeatfrogHelp @SeatfrogHelp

a year ago

The earlier issue with emails not being sent has now been resolved. Messages are currently being resent so keep an eye out in your inbox. ^SL

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SeatfrogHelp @SeatfrogHelp

a year ago

We're currently experiencing delays in sending out emails due to global system issues affecting our provider. We're actively working to resolve this. For urgent assistance, please reach out via frg.gr/Support with your booking reference. We apologise for any…

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SeatfrogHelp @SeatfrogHelp

2 years ago

📢 Announcement: Due to an increased volume of customer enquiries, our responses may experience a slight delay. We appreciate your patience. Rest assured, we'll get back to you as soon as possible. ^SL

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SeatfrogHelp @SeatfrogHelp

2 years ago

Hi Seatfroggers! We just wanted to let you know that we did a bit of maintenance work on the app overnight. So if you have any issues today, then make sure you’re on the latest version & a simple log out / log in should do the trick! 🪄

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SeatfrogHelp @SeatfrogHelp

2 years ago

📣 Hello Seatfroggers! We’re receiving a high volume of messages right now. For strike/service updates, pls check the National Rail website. Non-urgent inquiries may have a longer response time. Our help centre is worth checking out too. Thank you for your patience & support! ❤️

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SeatfrogHelp @SeatfrogHelp

3 years ago

Just a reminder that we'll be performing some scheduled maintenance at around 8pm. The app may be very briefly unavailable during this period. But, don't worry we'll be leaping back into upgrade action after just a few moments. ^SL

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SeatfrogHelp @SeatfrogHelp

3 years ago

Hi Seatfroggers, we'll be performing some scheduled maintenance for the Seatfrog platform this evening around 8pm. The app may be very briefly unavailable during this period. We'll be back with auction goodness as quick as we can. ^SL

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Seatfrog @Seatfrog

3 years ago

Will you WIN Seatfrog's Lucky Ticket?🤞 Each week, a lucky 🐸 Seatfrogger will #win the cost of their #TRAIN #TICKET back in #Seatfrog credit up to £100! 🎉 You've got to be in it, to win it > 🎟 frg.gr/3WNgnjH T&Cs: frg.gr/3j7dzQX

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SeatfrogHelp @SeatfrogHelp

3 years ago

#SeatfrogUpdate 🚨 due to a high level of cancellations and disruption across the @TPEassist network, Seatfrog auctions on TPE services are closed for today. If travelling on TPE services please check their website for the latest travel updates bit.ly/3hHf07M ^SL

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SeatfrogHelp @SeatfrogHelp

3 years ago

🚨#SeatfrogUpdate Strike action will take place Fri 16th & Sat 17th. If you won an upgrade and your service has been cancelled please reach out to [email protected]. For rail tickets, please visit frg.gr/strike to find out about refunds and exchanges. ^SL

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SeatfrogHelp @SeatfrogHelp

3 years ago

🚨#SeatfrogUpdate On Tue 13th & Wed 14th rail strikes will take place. If you've won an upgrade and your train has been cancelled please write to [email protected]. For rail tickets, please visit frg.gr/strike to find out about refunds and exchanges. ^SL

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SeatfrogHelp @SeatfrogHelp

3 years ago

🚨#SeatfrogUpdate Strike action will take place on Saturday 26th November. If you won an upgrade and your service is cancelled please reach out to [email protected]. For refunds on rail tickets, please visit frg.gr/strike to find out more. ^SL

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SeatfrogHelp @SeatfrogHelp

3 years ago

😞Unless you’ve been living under a rock, you probably know that there are significant #strikes across the rail network. Keep up to date with your train company via their twitter and website. Seatfrog upgrades will be very limited during this time. bbc.co.uk/news/uk-618610…

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SeatfrogHelp @SeatfrogHelp

3 years ago

Due to strike action this week many services are cancelled and additional auctions have been removed as a preventative measure. If you've won an upgrade and are unable to travel please write to us at [email protected] for more info. ^SL

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SeatfrogHelp @SeatfrogHelp

3 years ago

Sorry to hear that!! if you haven't already please email [email protected] with your account and upgrade details and we'll look this for you. ^SL

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SeatfrogHelp @SeatfrogHelp

3 years ago

Hi Mark, that sounds like either someone else bought the upgrades with the Buy Upgrade Now feature, or the auction was closed due to availability. If you email [email protected] with your bid details and registered email address, we can check what happened. ^SL

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SeatfrogHelp @SeatfrogHelp

4 years ago

Hi Victoria, upgrades aren't able to be changed I'm afraid. But, it looks like he's been in touch with our support team and we've been able to get this resolved. ^SL