WFM Dynamics @WFMDynamics
Workforce Management Analyst Johannesburg Joined August 2014-
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Using the Erlang C Add-In 1. Calculate Agents Required Function: Agents 2. Calculate Service... fb.me/C2WwrsNZ
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Learning requires brainpower but knowledge lies in understanding "Cause & Effect". Learning how Excel works is... fb.me/8k8PERbZn
3. Improve relations with marketing staff “Historically, there’s been a disjoint between marketing and... fb.me/8IlRkVM6i
2. Get the message out early: “You need staff engagement and to do that you need to get the message out there... fb.me/BG0K2Q12
7 ways to improve the accuracy of your contact centre forecasts: 1. Plan for the weather The weather seems... fb.me/1EMJD3xuw
"Real-Time management is perhaps one of the most crucial aspects of workforce management. This is where your... fb.me/3PxtQ3xpx
Benefits of Workforce Planning Minimize duplication, errors and omissions Eliminate unnecessary cycles Enforce... fb.me/3B7kMJs4E
Learn to love yourself first, instead of loving the idea of other people loving you.
"If you want to see the true measure of a man, watch how he treats his employees, not his equals." J.K. Rowling
Anyone who worked in WFM at one point have used the Erlang C plug-in to plan their requirements. I always hated... fb.me/8aG58nxzM
Your call center forecast is probably missing this critical factor | injixo fb.me/21wCtLfU8
Building a strong relationship between WFM and Operations | injixo fb.me/RacIMoR2
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