ada @ada_cx
AI customer service that makes it extraordinary for everyone. Powered 5B+ interactions for brands like @Square, @mondaydotcom, @clickup. ada.cx Toronto/Global Joined August 2016-
Tweets2K
-
Followers2K
-
Following695
-
Likes1K
Last chance to join more than 250 CX and AI leaders at Ada Interact. On September 16, teams from leading companies like @mondaydotcom, @nytimes, @Ancestry, @Pinterest, and @loblawco will be in Toronto for one powerful, practical day dedicated to building the future of AI-first…
The leap from straight automation to agentic AI has completely changed customer service. Just a few years ago, most AI deployments in support were simple FAQ bots. Now, AI agents are pulling live data, integrating across channels, and resolving tickets at scale. But while the…
This Thursday, Ada and @iHerb are hosting a session at the @AWSEvents Summit Toronto that you won’t want to miss. AI at Scale: The Blueprint Powering iHerb’s CX Transformation is a fireside chat with Eric Carr, Director of CX at iHerb, and Mike Murchison, CEO of Ada—offering a…
The most important customer service hire in 2025 isn’t a support manager, a chatbot designer, or even a data scientist. It’s the AI Manager. Today, AI agents are frontline CX team members. They’re resolving tickets, surfacing answers, and making judgment calls that used to…
At Ada, our values aren’t just words—they’re actions. At Stradaganza, we had the chance to celebrate some of the Ada Owners who embody them best: → Omar Owaini, for focusing on customer value and helping others win. → Megan Richards, for getting to the why to turn insights…
AI promises to scale support, reduce costs, and improve CX. And for many companies, deploying an AI agent feels like a silver bullet—until it isn’t. That’s because performance doesn’t come from AI alone. It comes from AI integration. When your AI agent is connected to your CRM,…
Shoppers don’t just buy products—they remember how your brand made them feel. Every interaction, from product details to rewards to order management, is a chance to build trust and lasting loyalty. That’s where Playbooks come in. They equip your AI agent to seamlessly handle…
Last week, 215 Ada Owners from across the globe gathered at our Toronto Hub for Stradaganza—our all-employee offsite built to strengthen bonds, align on priorities, and build momentum for what’s ahead. With a theme of #Focus, we took a deep dive into our people, process, and…
In financial services, every interaction matters. Whether it’s verifying account details, submitting a loan application, or replacing a lost credit card, clients expect secure, accurate, and personalized service—delivered in real time, every time. Playbooks empower your AI…
Integrating AI into your customer experience doesn’t stop at deploying an AI agent on your website. As customer expectations rise, support teams are asked to deliver more with fewer resources. Without key integrations, even the smartest AI works in the dark. If your AI can’t…
As a trusted @OpenAI partner, we had early access to GPT-5—OpenAI’s newest flagship model. After weeks of testing, the results are clear: → 25% improvement on our internal customer support benchmark → More automated resolutions, safety, and customer satisfaction But the most…
Most customer service metrics weren’t built for the reality we’re in now. They were designed for help desk managers, not C-suite executives. For tracking volume, not driving value. For surveys, not systems that resolve millions of inquiries automatically. Yet many support…
Scaling support in the travel industry just got easier—with AI that actually follows your SOPs. With Playbooks, you can train your AI agent to follow complex, multi-step procedures, just like your best human agents. That means delivering personalized, multilingual support at…
Say hello (or hola) to Goldie, our voice AI agent for financial services—now speaking English and Spanish. Ready to hear Ada Voice in action? Call 1-888-491-9959 → Press 1 for English → Press 2 for Spanish You can chat casually, interrupt mid-sentence, update your account…
Most conferences talk at you. We designed one to work with you. Ada Interact isn’t like other CX conferences. Think curated conversations, real AI strategy, and hands-on learning—because innovation happens when strategy and execution come together. What makes Interact…
Complex SOPs? Now your AI agent can handle them like a pro. With Playbooks, your AI agent can manage intricate workflows—refunds, trial extensions, eligibility checks, and more—with the same consistency, flexibility and precision as your best human agents. And the best part?…
Ada’s second-generation Voice AI just got more global. In addition to English, you can now deliver natural, real-time voice support in: 🇪🇸 Spanish 🇫🇷 French 🇩🇪 German 🇮🇹 Italian 🇸🇪 Swedish 🇳🇱 Dutch 🇵🇹 Portuguese Whether you’re scaling across regions or serving multilingual…
In the race to modernize customer service, AI is quickly becoming the MVP. But even the smartest AI can’t drive impact alone—it needs the right context, data, and access. That’s where integrations come in. So how do you choose the right ones for your support stack? And more…
David Hariri @davehariri
1K Followers 433 Following Very computer. Building AI agents for customer service at https://t.co/DLOYCgepFK.
Matt Turck @mattturck
124K Followers 2K Following VC at @FirstMarkCap. I'm a VC, so of course I have a podcast: https://t.co/Usnenl0zfI
Boris Wertz @bwertz
24K Followers 2K Following Entrepreneur @abebooks (sold to AMZ) turned investor @versiononevc. Backing mission-driven founders who are early in new areas. Curious + optimistic. 🇨🇦/acc
Tom Creighton @tomcreighton
3K Followers 1K Following 🥞 Designer, founder, YC alumni, coffee enjoyer. He/him. Find me on the 🦋 app: https://t.co/LYxI0OBOSL
Neil Chudleigh @neilsuperduper
6K Followers 2K Following builds @superwhisperapp & @homerow_app prev: cofounded @partnerstack
Sean Silcoff @SeanSilcoff
11K Followers 3K Following Storyteller. Newshound. Co-wrote Losing the Signal, about BlackBerry. I cover Canadian tech/biotech/innovation for Globe & Mail. Verified.
BetaKit @BetaKit
41K Followers 5K Following Award-winning coverage of Canadian startups and tech innovation since 2012.
Kelani Teslim @tesl97809
1 Followers 48 Following
Rherbee @Rherbee299457
117 Followers 3K Following
Kinetic Alliance @KineticEvents1
9 Followers 168 Following High-end B2B event specialists | Crafting bespoke CXO dinners, day-events & virtual roundtables across EMEA & US | Building meaningful connections & strategic o
Fernando 🟨⬛ @ferlungo
217 Followers 567 Following 🐍🗽Freedom before equality BTC: bc1qlxtk9d5vedpp27q9cuftpwfx3jrg9tmrzdy7fa
Russ Snoble @RussSnoble
295 Followers 251 Following Certified Professional Life Coach. Grateful husband and father, dedicated to seeing and bringing out the best in each person.
RoyalTokenomics @Phurlysdude2
342 Followers 3K Following A Degen, Crypto analyst, Ai enthusiasts, Content Creator, Web3 entertainment event pioneer (GLOW ON THE SPACE #GOTS), and Motivational Speaker
徐慧心 @xuhuixin1858841
4 Followers 312 Following
Bauowou @Bauowou881
44 Followers 2K Following
Steve Dawson @StevenDawsonSD
3K Followers 3K Following Founder & CEO at @POWERCONNECTAI | Entrepreneur | Relationship Architect | Passionate About Tech, AI, CX & Digitizing Utilities 💧⚡️
Arthur Verigos @arthur_ver28653
37 Followers 129 Following
Nadia @_yash_me
25 Followers 127 Following
Alkiorxook @Alkiorxook1027
85 Followers 2K Following
Viral Vogue @ViralVogue_
216 Followers 712 Following ✨ Curating the best in Fashion Celebrity & Movies 🎬 | Daily trends insider looks & style tips 👗 | Bold wardrobe transformations 🔥 Follow now! 💫
Karthik Senthil @karsenthil
6K Followers 3K Following first-check investing across the AI stack (agents + models + crypto) // venture partner @lattice_fund // ex @amazon @circle @zksync // girl-dad X2
julio villalobos @julioskulls
49 Followers 446 Following
Chat.CX @ChatDotCX
265 Followers 140 Following The future of Customer eXperience & Chat eXperience is here! | https://t.co/gJKlEQ1Ric : domain for sale | 📩 Email/DM for collabs & inquiries
sso_ Toronto @sso_toronto
26 Followers 285 Following NOW ON X! Invite-only community & third space for leaders, innovators, and disruptors in Toronto. Not just a social club, and not quite a venue. 🇨🇦
THE REVOLUTIONARY LEA... @TJakarasi94426
98 Followers 1K Following
Jordi G. Castillón @gcjordi
5K Followers 7K Following Expert in Artificial Intelligence, Cybersecurity & Cloud / 👨💼 Consultant / 🔊 Speaker / 💼 Businessman /🤖 Jordi's AI Bot: https://t.co/D8zTkPXw2v. Catalan.
Hatori Wheldon @HatoriWhel67910
135 Followers 304 Following Scaling logic across the blockchain | Long $OP & on-chain AI.
Shayaan Azeem @shayaan_azeem
1K Followers 1K Following 18, incoming @uwaterloo, building drones that predict forest fires, started canadas largest highschool hackathon, VEX 8433W
Resarest @Resaresta6N4eP
111 Followers 4K Following Part-time adulting expert | Full-time snack enthusiast 🍩📚
varun akula @varun_m_akula
36 Followers 1K Following
M A~ @engrmustehsen
91 Followers 394 Following Founder @smartwa | design, build, and deploy end-to-end AI Agentic systems that listen, think, and act on your behalf ( Data Scientist | Deep Learning & NLP )
Emily Muse @Miss_Emily_Muse
4K Followers 2K Following ⓜ Proud creator of Toronto's only award-nominated erotic massage parlor @MUSEMassageSpa • redefining • provocative • massage™ 🎙Co-Host of @museonthemic podcast
Rhirvea @Rhirvea26391
12 Followers 942 Following
Joe Mastromatteo @joealsojoseph
248 Followers 254 Following Marketing @dmzhq, prev @cfl. sometimes writing on film and photography
Plis Chat Me @plischatme
14 Followers 39 Following Centraliza tus comunicaciones empresariales en una sola plataforma. Conecta WhatsApp, Telegram, Instagram y más. CRM integrado para gestión de clientes.
Greg Cook @GregCook2011
2K Followers 7K Following To the stars. SMA. The future takes time. Synthesizer, Polymath. Views expressed here are my own.
Irqueuwouc @Irqueuwouc7532
119 Followers 3K Following
Derick Prohaska @DerickP40638
79 Followers 4K Following
Fredrick-Marie @DevFredX
378 Followers 1K Following Dev Journey🧑💻🛠 @AxiaAfrica 📚| Tech Savvy 💡 | Gaming 🎮 | Building worlds one line at a time 🔨 | Front-End Dev #AxiaAfrica #WebDevelopment
Chris James Dubey @chrisjamesdubey
2K Followers 4K Following #PrescribedHarm, #IatrogenicHarm (e.g. #ECT), #CriticalPsychiatry, #antipsychiatry, #PsychiatricSurvivors, #MadPride, health. Read B4U #ChoosePsychiatry.
Laura Doell @Laura__Doell
2K Followers 604 Following It takes a village. Mom of the World’s best kids. Where science meets art. Fan of Elon.
Mark Harris @GamblerNine
303 Followers 1K Following Former Toronto All Star football (DB #22) Bishop's U. & Prov. rugby player (SH #9). Retired. Director & President Toronto Scottish RFC & Anguilla Eels RFC.
Apratim Bhattacharyya @apratimbh
251 Followers 649 Following ML Researcher, @QCOMResearch | Postdoc, @AutoVisionGroup | PhD, Max Planck Institute for Informatics | LLMs, Autonomous Driving, Bayesian Inference.
Shauna @S_Mise_Aon
10 Followers 696 Following
Andrew Gazdecki @agazdecki
269K Followers 7K Following Founder and CEO of @acquiredotcom. https://t.co/wRMIssDmhl has helped 100s of startups get acquired and facilitated $500m+ in closed deals.
David Hariri @davehariri
1K Followers 433 Following Very computer. Building AI agents for customer service at https://t.co/DLOYCgepFK.
Matt Turck @mattturck
124K Followers 2K Following VC at @FirstMarkCap. I'm a VC, so of course I have a podcast: https://t.co/Usnenl0zfI
cohere @cohere
108K Followers 4 Following Cohere builds secure, scalable, and private enterprise-grade AI solutions for real-world business problems. Join us: https://t.co/Yb2xItMObl
Boris Wertz @bwertz
24K Followers 2K Following Entrepreneur @abebooks (sold to AMZ) turned investor @versiononevc. Backing mission-driven founders who are early in new areas. Curious + optimistic. 🇨🇦/acc
Neil Chudleigh @neilsuperduper
6K Followers 2K Following builds @superwhisperapp & @homerow_app prev: cofounded @partnerstack
BetaKit @BetaKit
41K Followers 5K Following Award-winning coverage of Canadian startups and tech innovation since 2012.
Jesse Feng @ycJesseFeng
6 Followers 31 Following
nancy burner @nancy_y_chen
134 Followers 436 Following i sometimes talk about why tech should care about brand, but mostly use this burner account to lurk and repost @NotionHQ tbh
Adam Kruger @akrugs94
225 Followers 884 Following I like running polls to understand what people think about different issues.
Microsoft Azure @Azure
1.1M Followers 20 Following Limitless innovation. ☁️ Follow along for the latest news and resources from the official #MicrosoftAzure team. For help, contact @AzureSupport.
Microsoft @Microsoft
14.0M Followers 2K Following We're on a mission to empower every person and every organization on the planet to achieve more. Support: @MicrosoftHelps
Trust & Will @trustandwill
4K Followers 231 Following Helping 1M+ families plan for the future. EstateOS powers AI-driven estate planning for families & financial pros. Featured on CNBC's Disruptor 50.
ClickUp @clickup
69K Followers 984 Following Save time with the all-in-one productivity platform that brings teams, tasks, and tools together in one place.
IPSY @IPSY
712K Followers 722 Following Welcome to beauty’s best-kept secret. Score more from buzzworthy brands for less with the world’s most person Need help? Tweet @IPSYCare or visit https://t.co/6Iirm4wZ7x.
Neo Financial @neofinancial
2K Followers 87 Following Reimagining the way Canadians manage their money with tech-first financial tools. 💳 Cashback 📈 Investing 💰 Accounts Need a hand? [email protected]
Life360 @Life360
23K Followers 7K Following The family safety app used by 70+ million people worldwide 📱Live Location Sharing 🚙 Crash Detection + Speed Monitoring 🆘 SOS Button
Kustomer @kustomer
2K Followers 432 Following Fast, personalized, and efficient #customerservice for growing businesses. Request Live Demo: https://t.co/SdQZe480Ip
Salesforce @salesforce
585K Followers 131K Following We're the #1 AI CRM—where humans with agents drive customer success together with AI, data, and Customer 360 apps on one platform. Tweet @AskSalesforce for help
twilio @twilio
82K Followers 9K Following Developers love us. Enterprises trust us. Power your customer engagement innovation with Twilio.
Gladly @gladly
4K Followers 3K Following Reinventing customer experience to put people at the 💚 of it.
Guru_HQ @Guru_HQ
4K Followers 1K Following Guru is reinventing knowledge sharing, providing verified information from experts on your team: where you work and when you need it most.
Docusaurus @docusaurus
7K Followers 32 Following Build optimized websites quickly, focus on your content. Part of @MetaOpenSource.
Contentful @contentful
32K Followers 536 Following The leading digital experience platform helping you to meet your growing demand for engaging, personalized content at scale.
Amazon Web Services @awscloud
2.2M Followers 425 Following The official account for Amazon Web Services (AWS). For help, contact: @AWSSupport.
Aircall @aircall
5K Followers 3K Following Trusted by 20,000 businesses, our AI-powered customer communications platform unifies channels, automates tasks, and delivers actionable insights.
Epos Now @EposNow
19K Followers 2K Following Made for your business. Streamline, scale, and succeed with ease, all in one POS system. Trusted by over 64,000 business locations worldwide.
Brigit @hellobrigitapp
1K Followers 559 Following Build a brighter financial future. Get cash fast, build your credit, budget better, and find side gigs. For support: https://t.co/sRruHUJ7fY
monday.com @mondaydotcom
41K Followers 2K Following Champion of workflows, Breaker of Silos, Protector of Productivity, First of their Name (& of the week) ✨ Customer support at @mondaysupport
Hans van Dam 🤸�... @hvdam
911 Followers 581 Following Founder @CDInstitute_ - making AI speak human 🎓- retired MySpace influencer
Doron Pryluk @DoronPryluk
13 Followers 29 Following Customer Experience, business and entrepreneurship, ultra-marathoner and avid CrossFitter.
Ryan Engley @Ryan_Engley
1K Followers 387 Following Executive coach & facilitator, former SVP, Customer Success @unbounce. Tweeting executive leadership, customer success, people development, tech & saas
Adrian Swinscoe @adrianswinscoe
8K Followers 2K Following Customer Experience. eXperience Leadership. Advisor. Speaker. Best-Selling Author (How To Wow, Punk CX and now Punk XL). @Forbes contributor. Aspirant Punk CXer
Barsee 🐶 @heyBarsee
275K Followers 862 Following Daily tweets on the latest AI and Tech developments to stay ahead of the curve | Founder of https://t.co/bpf7Dytcqj
Luis Serrano 🍉 @SerranoAcademy
12K Followers 816 Following Author of Grokking Machine Learning, ML and QC popularizer, YouTuber: https://t.co/MGCYjf6M9K, Opinions are my own https://t.co/S1jvXnAa8U
Brayden @braydenberny
869 Followers 1K Following Creator ‘The Great Mensch' now on Amazon | Founder Peretz Collective | @followakeeva ✨
Matt Loszak @MattLoszak
13K Followers 142 Following Cofounder & CEO @AaloAtomics. Mass-manufactured nuclear plants. Showing the world that nuclear is incredible. Past: Engineering, Physics, Software.
Tommi H @tonni
566 Followers 650 Following Passionate about bikes, games, backpacks, travel and tech. Talks about #genai #rag #automation #rpa #python and building @sema4ai.
THORWallet @Thorwallet
67K Followers 334 Following Thorwallet - Self-custodial, multi-chain, DeFi Wallet with chain-agnostic Multisig capability & MasterCard in +100 countries // For degens, whales & treasuries
Stephen Koranda @stephenpkoranda
1K Followers 2K Following Child of the One True King | Husband | Dad | Marketing Consultant @BackToYouMktg
Malcolm Tyson @BizOpsGeek
846 Followers 2K Following #INNOV8TIVNESS Consultant 🤔😏😎💡🛠️ | Business #Leadership Trainer & Speaker with a passion for developing PEOPLE 😲😀 | Husband | Father of 2 Leaders 😁💪💥
Xceltrait @Xceltrait
1K Followers 3K Following A #ServiceNow Partner that develops robust solutions and processes that help organizations accomplish their goals better, faster and smarter.
Steve Dawson @StevenDawsonSD
3K Followers 3K Following Founder & CEO at @POWERCONNECTAI | Entrepreneur | Relationship Architect | Passionate About Tech, AI, CX & Digitizing Utilities 💧⚡️
iAdvize @iadvize
7K Followers 8K Following iAdvize is a conversational commerce pioneer and the leader in trusted generative AI for e-commerce 🚀
SoftClouds @SoftClouds
4K Followers 4K Following SoftClouds | IT, Cloud, CRM & CX Solutions Provider (469) 955-7800 / [email protected]
Carl Engel @carlHengel
121 Followers 246 Following Father - Husband - Digital Marketing Enthusiast - Engagement leader - Learner - Golf hack 🇺🇲 🏌️♂️🇦🇺
Anthony Animates @anthony_animate
26 Followers 220 Following Video editor, Graphic designer, and all-around video geek
Michael Wilson @MWWatWork
2K Followers 2K Following Dedicated to applying all things digital. Passionate about the customer experience.
Ben Ortega @5Tacos
2K Followers 4K Following Father to ❤️❤️❤️. I am in #service to others. My vices are #AI #Sales #LowestCode #ConversationAI #Humans #SWBionics Thoughts & shares are mine 🌮🌮🌮🌮🌮
Siddharth Vaze @Siddharth_Vaze
3K Followers 5K Following Strategist, Dot Connector & Trusted Advisor to C-Suite ✭ Tweets on Leadership, Communication, and Building Brands ✭ Host of @TheCEOsChair 🎙️
Amanda Goetz @AmandaMGoetz
113K Followers 5K Following Author of Toxic Grit (coming Oct 2025) | 🧩 Life’s A Game Newsletter | 2x Founder + 5x CMO + 3x Mom | Prev @EY_US @theknot @house__of__Wise
Tom Schnell @TomSchnell15
108 Followers 20 Following Revenue Leader @ Emovid Customer Focused | Strategy Builder | Revenue GeneratorTrends for United States
You might like
