Adaptive Engineering @adaptiveengine
We are an ultimate collaboration solution provider.Our CC Communications and Collaboration prdt Concourse continues to win industry awards in innovation adaptiveengine.com Joined September 2009-
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Adaptive Engineering will be attending Contact Center Expo & Conference in San Diego let us know if you will be there
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See How Concourse Lowers AHT and Improves FCR & CSAT youtube.com/watch?v=09o7BM…
This is not your father's chat See Chat on Steroids adaptiveengine.com
Improve your FCR Empower your agents Transform Enterprise Communications adaptiveengine.com
Need Better FCR >Expert assist? get the right answer in real time use attribute based messaging goo.gl/2J6lx4
Need help with expert assist Need better First Call Resolution Concourse will transform enterprise communications adaptiveengine.com
Adaptive Engineering community.spiceworks.com/service-provid…
Should Call Centers Follow Apple’s Lead? lnkd.in/bSFhF92
Concourse makes the complex simple Allow your agents to get the answers they need quickly efficiently and I real time form knowledge expert…
The Concourse Product Concourse is a Call Center Productivity solution. At the heart of the system lies an enterprise instant messaging a…
•Concourse Attribute-Based Message Routing: Concourse enables messages to be routed based on user attributes. For example, if a CSR needs…
Concourse gives you the best adavantage lnkd.in/bu2rMJQ
update.httphttp://blog.intradiem.com/fcr-drivers/ lnkd.in/bCJrsZQ
6 Drivers For Improving FCR blog.intradiem.com/fcr-drivers/
When trying to connect with important business people, pay your respects and recognize the importance of their gatekeepers. \
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