CCNG Member Network @CCNGNetwork

Promoting trust-centered relationships, perpetual learning, & technology solutions for leaders in contact center, customer service & experience management. ccng.com Fort Worth, TX Joined October 2013

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CCNG Member Network @CCNGNetwork

2 years ago

Excellent points, especially for those of our peers who are in transition into new career opportunities or younger management looking for new leadership opportunities. #networking #opportunities #contactcenter #customercare lnkd.in/gm9kRwF5

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CCNG Member Network @CCNGNetwork

3 years ago

Another valuable knowledge sharing Town Hall today with CCNG members discussing a variety of topics including Hiring, Compensation, Attendance, Training and Outsourcing and more...all questions and answers provided by the members!…lnkd.in/gRHrpsiU lnkd.in/gNfxaf2u

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CCNG Member Network @CCNGNetwork

3 years ago

Enjoyed talking about the value of building your professional network with this smart group of peers...thank you @FredStaceyAinCX @jasoncutter9 Aarde Cosseboom and your audience for this invitation and I hope that listeners will begin to rethink networkin…lnkd.in/gcpRsRVa

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CCNG Member Network @CCNGNetwork

3 years ago

I really enjoyed this conversation with Michael around the value of networking for a person’s career and how building a peer network is essential to growth and success. lnkd.in/gGQFsbFA

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CCNG Member Network @CCNGNetwork

3 years ago

Thanks for those who have already responded...the trend is leaning toward "written content" and I wonder if this is due to the Covid impact / reduction on face-to-face opportunities to meet? What are your thoughts? lnkd.in/eWggTfan

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CCNG Member Network @CCNGNetwork

4 years ago

What #communication #channels are our #customers expecting in 2022 and how will we deliver an above par #omnichannel experience? Join @dhadobas of CCNG along with @cognigy and @CCTSolutions to take a deep dive into the popular multi-channel experience. bit.ly/3oeefnb

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CCNG Member Network @CCNGNetwork

4 years ago

New on the #Blog – Cloud Based Solutions, the Contact Center and Future of AI blog.ccng.com/blog/cloud-bas… @dhadobas #software #contactcenter #AI #cloud #cloudComputing #futureofwork #videoblog #callcenter #solutions

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CCNG Member Network @CCNGNetwork

4 years ago

Is Agent Assist Right for your #contactcenter ? Join @dhadobas Along with @cognigy And @CCTSolutions as they discuss the pros and cons of #AgentAssist #learnsomething #callcenter #employeespotlight

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CCNG Member Network @CCNGNetwork

4 years ago

Our business requires us to be an expert in not just running a #contactcenter but also #recruitment, #logistics, #EmployeeEngagement , #budgets and the evolving #technology #Marketplace . Where do you start? Find out --> blog.ccng.com/blog/evaluatin… @dhadobas

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CCNG Member Network @CCNGNetwork

4 years ago

Is your #contactcenter facing a #turnover #tsunami ? #hiring #recruitment #EmployeeWellness blog.ccng.com/blog/the-recru…

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CCNG Member Network @CCNGNetwork

4 years ago

Supervisor #Support is the Key to #ContactCenter #Success – A Simple #Strategy to Align #Frontline and Senior Leaders blog.ccng.com/blog/superviso…

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CCNG Member Network @CCNGNetwork

4 years ago

What makes an #enterprise stronger? It's People. Read + Watch more from Dave Hoekstra @Calabrio on why your #contactcenter should be at the core of your enterprise #business @dhadobas #blog blog.ccng.com/blog/the-conta…

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CCNG Member Network @CCNGNetwork

4 years ago

Ever wonder how to #hire the right people by using #data? #Read and #Watch more on this #topic with @dekenw and @dhadobas buff.ly/2Wo1A5D #LinkedIn #hiring #customerservice #CX #Employment #EmployeeEngagement

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CCNG Member Network @CCNGNetwork

4 years ago

Do you have an intentional growth plan for your #employees that aligns with your company’s growth plan? Read + Watch --> buff.ly/3BOPYc7 #EmployeeExperience #EmployeeEngagement #growthmindset #customerservice #customerserviceJobs

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CCNG Member Network @CCNGNetwork

4 years ago

With Regulation Coming, it’s Time to Take a Closer Look at How You’re Implementing #AI with @IVdotAI blog.ccng.com/blog/with-regu…

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CCNG Member Network @CCNGNetwork

4 years ago

What does a #hybrid #work model look like for #contactcenters ? Check out what Darrius Jones from @PolyCompany has to say about the work- shift blog.ccng.com/blog/shifting-…

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CCNG Member Network @CCNGNetwork

4 years ago

Supporting Your Agents: Work From Loneliness with Ted Nardin – buff.ly/3vsCbV3 #mentalhealth #contactcenter #agentsupport #culture #WorkFromHome #EmployeeExperience

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CCNG Member Network @CCNGNetwork

4 years ago

New On the Blog: Building #CustomerCare Leaders in the Virtual / Work-from-Home Environment @vickibrackett 👉 buff.ly/3fL4qrv

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Peace Innovation Institute @peaceinnovation

5 years ago

Looking for insight on how to better your workplace environment and maximize your workplace efficiency, look no further! Head over to our website to check out Evan Charlesworth's "How to Create the Best Workplace Culture" blog post. You won't regret it! peaceinnovation.com/blog/how-to-cr…