Contact Center Pipeline @CCPipeline
The leading destination for contact center professionals. Visit our blog, (https://t.co/pAoiOdQqXO) or subscribe to the magazine, (https://t.co/ZDf14edYSq) contactcenterpipeline.com Annapolis, MD Joined November 2013-
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Improving Healthcare Contact Center Outcomes - By Brendan Read; Q&A with Grant Knaggs contactcenterpipeline.com/Article/improv… #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter
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Gamification or Gimmick? By Shane Devitt @CCPROConsulting contactcenterpipeline.com/Article/gamifi… #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter #gamification
Why Inclusive Hiring = Success - By David Sudolsky contactcenterpipeline.com/Article/why-in… #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter #dei
Making the Most of Idle Time - By Jennifer Lee @Intradiem contactcenterpipeline.com/Article/making… #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter
Using AI to Create Super Agents - By Rob McDougall @Upstream_Works contactcenterpipeline.com/Article/using-… #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter #artificialintelliegence #ai
Rethinking Training and Coaching - By Brendan Read; Q&A With Laura Sikorski contactcenterpipeline.com/Article/rethin… #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter #artificialintelliegence #ai
How to Defend Training in Turbulent Times - By @mikeaoki contactcenterpipeline.com/Article/how-to… #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter
Our new issue of @CCPipeline is out! Articles include a Case Study—CaduceusHealth, research on AI-powered interaction analytics, digital-first customer expectations, culture, training, gamification, coaching, idle time, cohort-based learning, and hiring. contactcenterpipeline.com/Digital-Issue
Head over to the blog to check out The Top 5 Blog Posts in July! loom.ly/u6vgznQ #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter
Strategies for Managing Remote Call Center Teams – Part 2 - By Mark Pereira loom.ly/IdOaVG8 #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter #WFH #HybridWork #RemoteWork
Strategies for Managing Remote Call Center Teams – Part 1 - By Mark Pereira loom.ly/dSaCpT8 #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter #WFH #HybridWork #RemoteWork
Connecting With Remote Colleagues: In Writing - By Leslie O'Flahavan loom.ly/a6zKCXs #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter #RemoteWork #wfh
Improve Productivity, Improve ROI - By Shai Berger loom.ly/_OBLkMs #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter
CASE STUDY: Lifting Agility - Q&A With Robin Gomez, Radial loom.ly/yqau7ww #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter
Yes, There’s an App For Mobile WFM - By Daryl Gonos @WFMSG loom.ly/VXDmvuY #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter #wfm #workforcemanagement
Unlocking Your Center’s Full Potential - By Michelle Tilton @GryphonNetworks loom.ly/g-UHp9Q #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter
Why Recession Planning Should Start in the Contact Center - By Cloud Tech Gurus contactcenterpipeline.com/Article/why-re… #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter
Are You Ready for Bots to Call? By Jim Davies contactcenterpipeline.com/Article/are-yo… #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter #artificialintelliegence #ai
How To Avoid Repeats…Repeats… By Vladimir Sterescu contactcenterpipeline.com/Article/how-to… #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter
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