Ulysses Learning @UlyssesLearning

#LeadershipLed #ExcellenceInAction ulysseslearning.com Joined February 2010

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Ulysses Learning @UlyssesLearning

3 years ago

Best Practice #1: Make work matter. The litmus test for work whether it’s in the office or virtually is to ask one question: Was it worth it? And it’s up to us as leaders to ensure the answer to that question is “yes.” --Dina Vance Read article here: callcentertimes.com/Home/ctl/NewsA…

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Ulysses Learning @UlyssesLearning

3 years ago

Ulysses is proud to support Sanjana Vellanki! Congratulations! @DinaVance10 @aspire2steam linkedin.com/posts/aspire2s…

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Ulysses Learning @UlyssesLearning

3 years ago

#LeadershipLed callcentertimes.com/Home/ctl/NewsA…

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Ulysses Learning @UlyssesLearning

3 years ago

#LeadershipLed #FrameworkwithFreedom- transforming the CSX culture! callcentertimes.com/Home/ctl/NewsA…

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Ulysses Learning @UlyssesLearning

3 years ago

#LeadershipLed - transforming the CSX culture! callcentertimes.com/Home/ctl/NewsA…

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Ulysses Learning @UlyssesLearning

4 years ago

Why are new hires quitting? They feel disconnected, don't understand the role, lack organizational knowledge, and personal issues go unsupported. Is this happening in your call center?

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Ulysses Learning @UlyssesLearning

4 years ago

How did your contact center prepare for winter storm #izzy?

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Ulysses Learning @UlyssesLearning

4 years ago

Contact centers that have adopted a strategic, leadership led approach to monitoring and measuring the customer experience, where the quality team supported their vision (versus a quality-led approach) reported higher levels of both customer AND employee satisfaction.

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Ulysses Learning @UlyssesLearning

4 years ago

Get involved in your team member’s daily work and routine. Chronic squawkers thrive in environments where the manager operates at a distance. When you tune in to their issues, accomplishments, and valid concerns, the squawking often dissipates. #leadershipled #excellenceinaction

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Ulysses Learning @UlyssesLearning

4 years ago

Chronic squawkers thrive in environments where the manager operates at a distance. Show them how to address issues by focusing on the facts and not the emotions. #leadershipled #excellenceinaction

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Ulysses Learning @UlyssesLearning

4 years ago

Contact centers that have adopted a strategic, leadership led approach to monitoring & measuring the cust experience, where the quality team supported their vision (versus a quality-led approach) reported higher levels of both customer AND employee satisfaction. #leadershipled

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Ulysses Learning @UlyssesLearning

4 years ago

Rapid advancements in AI and other contact center technologies impacting our businesses, our experts have been looking very closely at ever evolving customer expectations to determine how we continue our work to improve the customer experience. callcentertimes.com/Home/ctl/NewsA…

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Ulysses Learning @UlyssesLearning

4 years ago

Premium #CX means meeting the customer where they are. The "here's what YOU need to do..." mentality won't cut it with today's customers. #customerservice #contactcenter