Upstream Works @Upstream_Works
Providing best-in-class #Omnichannel #ContactCenter #Software to improve #CX and increase agent success // @Cisco Preferred Solution Partner upstreamworks.com Vaughan, ON Joined April 2015-
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Our CRO Jeff Palmer and Solutions Engineer Matt Felix will be at Presidio Exchange in Orlando! Stop by booth #502 to say hello and dive into all things AI, automation and omnichannel CX. See you there! #PresidioExchange #AI #ContactCenters #MeetTheTeam #UpstreamWorks
We’re excited to be part of Future Travel Experience Global in Long Beach, Sep 9-11. Meet with Jeff Palmer, CRO, and Darrin Mulligan, VP of Solutions Engineering, and learn how we're transforming experiences both above and below the wing. ow.ly/7ZzV50WLk7e
Our CRO, Jeff Palmer, shares his insights on how hotels can prioritize personalization across the guest journey with innovative, cost-saving solutions. Read more at LODGING Magazine: ow.ly/LL7g50WGeKL
We had an amazing time relaxing, enjoying a delicious BBQ lunch at Earthbound Kids. From rock climbing and zip lining to pony rides, farm visits, and a refreshing swim – the day was packed with fun and laughter. Big thanks to everyone who came and made it special.
What does it take to create a Super Agent? Our CEO, Rob McDougall, outlines how contact centers can benefit from using AI to assist human agents and create the ultimate Super Agent. Keep reading on Contact Center Pipeline: ow.ly/z6pZ50WATQj #ContactCenter #AgentNow #AI
Is a cloud-based contact center right for your business? CMSWire dives into the world of cloud contact centers to help you answer that very question, with help from Upstream Works CEO, Rob McDougall. ow.ly/XylW50Wx0r7 #ContactCenter #CMSWire #CloudContactCenter #CX
Watch our latest on-demand webinar to explore #AgentNow and learn how the #CX solution enables instant, on-demand support across industries. Hosted by our CRO, Jeff Palmer, the #webinar showcases AgentNow success stories and a short demo of the solution. ow.ly/EEzz50WtuoB
The @Paychex Vendor #Symposium was a great way for the Upstream Works team to engage with our valued #clients. We hope the attendees had a chance to meet with Kelly Frigstad and Adel Pamintuan to discuss what's next in #CX innovation. Thank you, Paychex, for bringing us together!
Watch On-Demand: AgentNow Enables Instant CX with our CRO, Jeff Palmer. ow.ly/7yAB50Wojgy See how to transform CX with instant agent access using live video, voice and chat. See how leading companies are exceeding CX goals with AgentNow, learn about real-life use cases.
Video is the ultimate digital channel. ow.ly/G42K50Wn9k5 It offers immediate and personalized support and will feel natural to digital natives. Our latest blog post dives into #livevideoCX and why more #contactcenters should implement this digital channel with 3 use cases.
Transform guest support with AgentNow! We’re at HSMAI today—stop by and meet Franco Clauser and Matthew Felix from the Upstream Works team. Visit our booth for a chance to win a pair of #Apple #AirPods! To connect, book a meeting at: [email protected] #HSMAI2025 #AgentNow
Reimagine guest experiences with #AgentNow! We're live at #HSMAI today—come meet Franco Clauser and Matthew Felix from the Upstream Works team! Visit our booth for a chance to win a pair of #Apple #AirPods! Book a meeting and connect with our team: [email protected]
What a great way to wrap up an exciting day of innovation and connection! Our VP of Sales, Sabrina Baksh, and Regional Sales Director, Franco Clauser, had a fantastic time at #CiscoLive — capped off with an unforgettable performance by The Killers! #AgentNow #CiscoLive2025
Thank you to everyone who joined us for Happy Hour at @Cisco Live! It was great connecting with industry experts to share ideas about the future of CX. A special thank you to Sentinel Technologies and our fellow Happy Hour hosts. #CiscoLive #ContactCenter #AgentNow #CiscoLive25
The Upstream Works team is at Cisco Live in San Diego! Meet our VP of Sales, Sabrina Baksh, and Regional Sales Director, Franco Clauser, to learn how Upstream Works' advanced omnichannel, future-ready solutions are transforming experiences for agents and customers.
Thank you Peter Strauss for stopping by our booth at Future Travel Experience Dublin today — and congratulations on winning the Apple AirPods! Visit our booth tomorrow for another chance to win a pair of AirPods and chat with our team about the future of traveler.
Introducing the AgentNow Cloud Suite from Upstream Works, providing instant access to live agents via video, voice or chat using QR codes, weblinks, smartphones, laptops or kiosks. ow.ly/mOh250W79xb #AgentNow #UpstreamWorks #Video #ContactCenter
Meet our team — Jeff Palmer, Kevin Palmer, and Simon Newbury — at Future Travel Experience EMEA 2025 in Dublin! Join us and connect with industry leaders to discuss the future of digital transformation in travel. Book a meeting with us at: [email protected] #FTEEMEA #FTE
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