Call Design NA @CallDesignNA
Call Design North America Specializing in best-in-class Workforce Optimization software sales, implementation, consulting and support. CallDesignNA.com Nashville, TN Joined June 2015-
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"We're Working From Home -- Now What?" webinar is tomorrow at 11 central! Join our own Dan Smitley for a discussion on how to create a successful long-term work from home environment. bit.ly/3bDwS0l
Improve agent performance and customer satisfaction by creating a more personalized customer contact experience. An agent with strong emotional intelligence can read a situation more intuitively and buff.ly/3jz5jH5 #CallDesign #contactcenter #technology #upskill
To learn how you can achieve KPIs while coaching your agents and providing feedback, review our essential training courses here: buff.ly/30L8sam #CallDesign #upskill #training
Create a personalized customer experience through emotional intelligence. Agents can proactively improve customer satisfaction and engage with customers. Find out more here: buff.ly/3jz5jH5 #contactcenter #customerservice #solutions
Everyone must find a healthy work-life balance. Here are the best tips to encourage a work-life balance, visit: buff.ly/3e1nO3G #worklifebalance #technology #contactcenter
Our VQ Connect can streamline the workflow of your workforce with a customized integration solution. We can help create two-way communication with any third-party software! buff.ly/2yA7Nwp #CallDesign #workfrocemanagement
Aspect Software and Noble Systems has merged to form Alvaria. What does this mean to the contact centre industry? To find out more, visit: buff.ly/2RhHgRb #Alvaria #contactcenter #technology
Call Design can help your contact center optimize your workforce with on-site expert consultation. To find out more about our on-site expert consulting, visit: buff.ly/2Kn6rgl #workforcemanagement #consulting
Improve the customer experience by adopting new technologies to advance operations, empower agents and enhance performance. buff.ly/3qz4aRq #contactcenter #technology
IVR’s have changed the contact center industry, with an automated front-end attendant, collecting basic information from callers has never been easier. To find out more visit: buff.ly/3g9CePg #contactcenter #technology #software
Empower your contact center with practical management tools to meet your requirements and optimize performance. For more information visit: buff.ly/2ZrrstC #CallDesign #solutions
Coach your contact center agents to be more effective and productive whilst working remotely or in the office. To find out how to coach your contact center agents, visit: buff.ly/3rRUGAa #coaching #contactcenter #effectiveagents #customeresperience
Providing employee support and maintain engagement when working remotely by setting up a support network is imperative. To find out the top 5 ways emotional intelligence can boost communication, visit: buff.ly/2QzwDZG #workplace #communication #contactcenter #agents
The transformation of customer service will depend on the ability to be flexible, reliable and scalable. To find out the creative ways to redesign the customer service industry and to explore new paths to success, visit: buff.ly/3fgrE9G #customerservice #contactcenter
Does your contact center align self-service customer support with every stage of the customer journey? To find out more, visit: buff.ly/3vhlNG4 #customersupport #customerjourney #selfservice #customerinteraction #CallDesign #customerservice #contactcenter
Contact Center agents are the face of the organization, therefore must have a customer-centered mindset. To learn more about the skills agents require at a contact center, visit: buff.ly/3p0HqsK #upskill #workforcemanagement #software #CallDesign #contactcenter
How is your contact center adapting to the effects of COVID-19? Find out what the 2021 workforce management trends are that every training leader needs to know, visit: buff.ly/3i0l4pH #workforcemanagement #training #contactcenter #employeeperformance #software
Empower your employees by building an adaptable workforce during these unknown times. To find out more about improving your contact center, visit: buff.ly/3vybLkK #workforcemanagement #CallDesign #contactcenter #employeeengagement #adaptableworkforce #softwaresolution
We’ve found three effective ways to keep your company culture intact after the pandemic! To find out the best ways to keep your company culture intact after the pandemic, visit: buff.ly/34Od6Z6 #contactcenter #CallDesign #workforce #workforcemanagement #solutions
Providing a positive customer experience that exceeds expectations requires a contact center that’s omnichannel. To find out more about why contact centers should be omnichannel, visit: buff.ly/3vJheWh #omnichannel #contactcenter #CallDesign #artificialintelligence
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