Group Elite @GroupEliteComm

Our Experience is Your Advantage - Group Elite specializes in contact center services and consulting. groupelite.com Joined October 2013

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Group Elite @GroupEliteComm

2 weeks ago

Welcome to the team Gabe! Group Elite Appoints Gabe Rivero as Chief Transformation & Strategic Growth Officer to Accelerate CX/EX Innovation hubs.la/Q03Fh4Pw0

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Understand how rolling queues - getting calls back to back - frustrates agents and how to improve your average speed to answer in your contact center. #WFM #contactcenter #workforcemanagement hubs.la/Q038Ncjs0

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Group Elite @GroupEliteComm

8 months ago

How were your contact center retention efforts in 2024? Are agents still #quietquitting? hubs.la/Q032-Pj30

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Group Elite @GroupEliteComm

9 months ago

Did you know that @Verint is a leader in the voice of the customer (VoC) analytics space? Now is the time to start listening to your customers AND start a wishlist for 2025. Checkout their latest post: hubs.la/Q02_bxD20

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Group Elite @GroupEliteComm

10 months ago

What does "good" look like? Find positive sentiment so you can determine “what good looks like” and recognize your top performers! Looking for Hidden Treasure? Revealing CX Insights in Your Customer Conversations hubs.la/Q02WCvhc0

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Group Elite @GroupEliteComm

11 months ago

Checkout @Verint's 3 engagement "Treats" for your October! 👍Using a single agent UI to orchestrate customer engagement ⚙️Scaling customer engagement with automation 🔮Using predictive analytics that suggest the next best action Read More: hubs.la/Q02Vq2Gx0

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Group Elite @GroupEliteComm

11 months ago

This is your time to empower employees with the RIGHT bot! #customerexperience #contactcenter #automation #bettertogether Unlocking Potential: How Bots Empower Employees for Success hubs.la/Q02T34420

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Group Elite @GroupEliteComm

12 months ago

Contact center recordings from multiple platforms across the cloud and on-premise? The new EliteKeep meets your compliance needs AND prepares you for AI like never before. Learn more in our latest release: hubs.la/Q02QgcGK0

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Group Elite @GroupEliteComm

a year ago

Looking to get more from your Verint investment? Here are 10 great ideas to lower total cost of ownership and improve employee satisfaction. Download now! The Verint Automation Handbook hubs.la/Q02KqwPf0

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Group Elite @GroupEliteComm

a year ago

Are you waiting on hold to find your luggage this week? Waiting on hold is nothing new, but can #WFM really "perform" in a crisis? Our own Samantha Groathouse breaks it all down. When Workforce Management (WFM) Fails In a Crisis hubs.la/Q02HYnmY0

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Group Elite @GroupEliteComm

a year ago

Are you looking for fast, effective strategies to enhance your #contactcenter operations? Check out our Quick Wins page for actionable insights that deliver immediate results. Visit Group Elite's Quick Wins and start making impactful changes today! hubs.ly/Q02G2lYy0

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Group Elite @GroupEliteComm

a year ago

Need to archive old call recordings? Easily extract, store, and manage recordings from various platforms to ensure compliance with regulatory needs and to eliminate old systems. Info: hubs.la/Q02DWDCX0 #CallCenter #EliteKeep #GroupElite #Compliance #CostEfficiency

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Group Elite @GroupEliteComm

a year ago

Let's connect at Verint #engage24! Are you attending?

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Group Elite @GroupEliteComm

2 years ago

Don't fear the bots! Embrace them! Shane Maguiness shares how to use the team of @Verint bots to your advantage! #customerexperience #contactcenter #automation #bettertogether Unlocking Potential: How Bots Empower Employees for Success hubs.la/Q02l-jJ00

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Group Elite @GroupEliteComm

2 years ago

🚀 Exciting news in the world of speech analytics! AI-powered advancements are revolutionizing how companies understand and engage with their customers. Stay tuned as the future of speech analytics continues to unfold! #AI #SpeechAnalytics hubs.la/Q02lzsT00

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Group Elite @GroupEliteComm

2 years ago

The best advice from this @Verint log is, "you must engage with the people in your organization who know your customers and what they want." Reach out to your Group Elite specialist and we can facilitate those conversations today. hubs.la/Q02kgm8t0

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Group Elite @GroupEliteComm

2 years ago

How is the perfect #WFM Team structured? Are they centralized? Decentralized? Flat organization? As said in this blog, our team is happy to evaluate your WFM team structure and share best practices. hubs.la/Q02jJfQh0

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Group Elite @GroupEliteComm

2 years ago

Not just basic services, but discover "white glove" services for your next @Verint project. Here are the 7 principles for the "white glove" treatment from Group Elite. hubs.la/Q02gzV-w0

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Group Elite @GroupEliteComm

2 years ago

Michael Solomon shares, "The 4-Step Secret to Exceptional Customer Service" and it is solid advice. Talk to your Group Elite expert this week to evaluate the standards and systems you have in place. Read the full article: hubs.la/Q02gbP8C0

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Group Elite @GroupEliteComm

2 years ago

What will 2024 hold for you? Are you... Taking the steps to innovate or taking a step back? Digging deeper into your data or resting on the past? Trying it alone or using a @Verint partner you can trust? LIKE and then MESSAGE us to convert your DON'T to DO IT!