Rafał Jot @Manage_Changes
Change Management for Customer Success, Support, Satisfaction and Retention. People, Operations and Technology #CX #CustServ #CustExp #CSAT linkedin.com/in/rafaljarosz Poland Joined December 2009-
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🔴 techniki "Hamulec przekleństw", "zdarta płyta"... 🔴 Zastanawialiście się, jaka jest ◾️PRAWDZIWA◾️ intencja ich wykorzystania...? Odpowiedzi udziela Bill Burr... (ang / przekleństwa / z przymrużeniem) buff.ly/2ODzA9U #customercare #billburr #funny #standup
🔴 Patrząc na to zestawienie mam wrażenie, że im bardziej "fizyczny" produkt, tym bardziej firmy zwracają na ten aspekt uwagę. Choć to nie oznacza, że tak powinno być. Co myślicie? Dane źródłowe na buff.ly/2GIZS4i #ccr #customerrelations #customercare #rafaljarosz
🔴 60 salonów samochodowych. 5 popularnych marek. 🔴 Jedno pytanie - "Jak radzą sobie ze zdalną obsługą Klientów?". Całość doświadczeń zaowocowała kolejnym odcinkiem Customer Care Review. Zapraszam. lnkd.in/ex_J6Ja #ccr #customerservice #customercare #rafaljarosz
🔴 Z cyklu "Na koniec dnia, więc krótko". Badanie realizowane było w US i UK. Jak z tej perspektywy wygląda nasz rynek? 💡 Ciekawy jestem Waszej opinii. Więcej statystyk w archiwum - buff.ly/2KGIWPB #customerservice #customercare #custexp #custserv #rafaljarosz #ccr
🔴 Z cyklu "Na koniec dnia, więc krótko". Czy zawsze trzeba być w czołówce wdrażania nowinek technologicznych, by dostarczać wartość Klientom? 💡 Ciekawy jestem Waszej opinii. Więcej zawsze na - buff.ly/2WLGb0V #customercare #custexp #custserv #rafaljarosz #stats
🔴 Z cyklu "Na koniec dnia, więc krótko". 💡 A Wy, jako Klienci, czego oczekujecie? Więcej statystyk zawsze w archiwum - buff.ly/2WrkoeB #customerservice #customercare #custexp #custserv #rafaljarosz #stats #ccr
🔴 Podstawowa rzecz. Niech Twój Klient wie czego się spodziewać we współpracy. 🔴 Jak to wygląda u Was? Jak nie wygląda, to do poprawy. migiem! 📍 Szczegółowe wyniki buff.ly/2Wg0sLC #customerservice #customercare #crm #softwarehouse #ccr #rafaljarosz
🔴 Spore to wyzwanie dla menadżerów. Właściwie określić priorytety. Rozdzielić zasoby na rozwój ludzi i technologii. 💡 A Wy, jak inwestujecie w 2019? Archiwum - buff.ly/2wCv2Vy #customerservice #customercare #custexp #custserv #rafaljarosz #stats
🔴 Is there a return on money spent for Customer Care? ◾️ But how to calculate it? How to put it on Your dashboard as a single metric? I digged out one of my old cases... buff.ly/2JUJOQ7 #customercare #customerservice #roi #management #howto #rafaljarosz
🔴 Już 6 czerwca ostatni warsztat w ramach Festiwalu Call Center 2019. ◾️ Wypracujemy sposoby na poprawę organizacji pracy menadżera contact center ◾️ Wspólnie przyjrzymy się rozwiązaniom, które pomagają w komunikacji i poprawiają jakość decyzji buff.ly/2QsWfmJ
🔴 Z cyklu "Na koniec dnia, więc krótko" ◾️ Tak wysoki poziom optymizmu może cieszyć. Czy jednak punkt widzenia nie zależy od punktu siedzenia? Więcej statystyk - buff.ly/2woZYrY #customerservice #customercare #custexp #custserv #rafaljarosz #stats #ccr
🔴 Już w ten czwartek odbędzie się Sevenet Story Scene. Będzie technologicznie i biznesowo. Z widokiem na morze. ◼️ Kto będzie lub jest w Trójmieście piątek, sobota i ma ochotę się spotkać? Więcej na buff.ly/2HIUs9c #sevenet #storyscene #sopot #rafaljarosz #event
🔴 Z cyklu "Na koniec dnia, więc krótko" ◾️ Czy to na pewno CX, czy solidna współpraca i zrozumienie z Klientem daje takie rezultaty? Więcej statystyk zawsze w archiwum - buff.ly/2WTfY1m #customerservice #customercare #custexp #custserv #rafaljarosz #stats #ccr
🔴 Komunikowanie Klientom godzin pracy obsługi. Oczywiste...czy jednak nie? Jeżeli chcecie wiedzieć jak w innych kategoriach poradziły sobie badane firmy, zajrzyjcie na buff.ly/2EdZZ6C #customerservice #customercare #crm #softwarehouse #ccr #rafaljarosz #customersupport
🔴 Z cyklu "Na koniec dnia, więc krótko" ◾️ U kogo w Waszych firmach jest odpowiedzialność za zarządzanie CX? ◾️ Czy i jakie to ma znaczenie? Więcej statystyk zawsze w archiwum - buff.ly/2vSyYBe #customerservice #customercare #custexp #custserv #rafaljarosz #stats
🔴 Ta lista to polskie Software House'y odwiedzane w ramach CCR#3 ◼️ Pełen raport na buff.ly/2He01gR , ◼️ Jeżeli chcesz dowiedzieć się jak wypadliście na tle innych - buff.ly/2HbUsPY #ccr #softwarehouse #customerservice #customerexperience #rafaljarosz
🔴 Sopocka plaża, zaawansowane technologie, dziesiątki gości ze świata biznesu, wieczór pełen atrakcji. 🔴 To wszystko już 📅 23 maja podczas kolejnej edycji wydarzenia organizowanego przez Sevenet. 🔴 Sprawdź na buff.ly/2WkxgUF #sevenet #storyscene #sopot #rafaljarosz
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